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"Stay was excellent and staff was super generous and helpful"

"Overall really nice place. My experience was unfortunately poor with the service as Typhoon Shanshan had hit during my stay. I understand that because of that service would be minimal but some communication from the team over the expedia app would have helped give me a heads up that there would be essentially 0 service. Especially since it’s on a mountain it would be good to have some communication in case where we were staying was in danger of landslides or other typhoon related issues. However, if you need to stay at a nice place in this area the inn and onsen is definitely the best place, I think my stay was just unlucky. "