Paraty Usina Waterfall Hotels

"Good AC, friendly staff"

"Clean sheets everyday with great amenities and a plentiful breakfast "

"Great"

"I received a WhatsApp message from the property on the day of my arrival, which has conveniently been deleted, stating that the property didn't have a room available. I didn't see the message until I arrived at the property, but it had asked me to go to another property that cost less, had a less ideal location, and lower reviews. At arrival, they then put my friend and I in a room with one bed that was tiny, *absolutely disgusting*, and was not in the main building. The manager, without prompting, offered to refund this night, which I politely accepted. The next day, we got moved to the correct room, but it did not have any hot water for a shower, so we got moved AGAIN, to another lower quality room without a balcony. One out of the two beds was rock hard so my friend and I ended up having to share a bed. Several days after my stay no refund was issued so I reached out to Hotels.com and the property denied the refund and deleted their WhatsApp message. I've never left a bad review or complained to any service provider before, but this was a terrible experience."

"An all round brilliant hotel - lovely rooms, great location and really helpful staff. They were also really helpful with our baby providing a beautiful cot and helping with baby food. "

"The view is amazing, the cleanliness is good, the room size. I didn’t like the small unlit sign at the road, the dirty driveway is in poor conditions, no visibility on top of the hill plus big potholes, the property sits at a steep angle to the ocean requiring big steps stairs to access the room or the pool. "