外观

关于乌特勒支市中心莱昂纳多酒店的点评

4 out of 5

点评

7.6

还可以

10 分 - 超赞。215 条好评,共有 1001 条点评" "
8 分 - 还可以。460 条好评,共有 1001 条点评" "
6 分 - 一般。220 条好评,共有 1001 条点评" "
4 分 - 很差。85 条好评,共有 1001 条点评" "
2 分 - 糟糕。21 条好评,共有 1001 条点评" "

7.8/10

清洁度

8.2/10

员工和服务

7.4/10

服务设施

7.2/10

住宿条件和设施

7.4/10

环保

点评

8/10 还可以

真实旅客

满意:员工和服务
感覺不到是4星的飯店,住宿周圍商店多方便
2018 年 11 月入住 2 晚
Merel 于 2018年11月13日 的回复
Dear, Thank you for your review. Kind regards, Team Apollo Hotel Utrecht

8/10 还可以

HUALING

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
很理想的住宿選擇
阿波羅飯店其實地點並不難找,從火車站出來經過一個購物廣場就到了,附近也非常的好逛,只是我們住宿當天因為前一個城市耽擱太久所以很晚才到達,因此一直在繞圈找不到飯店,建議要住宿的旅客在天還亮時早些到達。住宿的房間算大蠻舒適好睡,浴室也非常大洗澡非常舒服,也有提供毛巾,如果自己忘了帶牙膏牙刷及拖鞋,櫃檯也有提供,很親切的櫃檯服務,唯一一點就是我們的三人房要搭換兩次小小的電梯到另外一棟,若是一個人會有些害怕,但還好我們是三人。住宿隔天一早我們沿著運河走到主教堂,非常方便,在運河旁看鴨子很悠閒,下次若到UTRETCH阿波羅仍會是個好選擇,到時會好好在附近逛逛。
2018 年 7 月入住 1 晚
Merel 于 2018年08月8日 的回复
Dear Hualing, Thank you for your review. Kind regards, Team Apollo Hotel Utrecht

6/10 一般

YUN XIAN

满意:员工和服务
2018 年 6 月入住 4 晚
Merel 于 2018年06月21日 的回复
Dear Yun Xian, Thank you for your review! Kind regards, Team Apollo Hotel Utrecht

2/10 糟糕

真实旅客

不满意:员工和服务、住宿条件和设施、客房舒适度
Not recommended.
The room is small and the bed is small. The hotel is in a ridiculous design that you have to go ups and downs twice everytime you in and out. There are some good restaurants nearby thou.
2018 年 5 月入住 3 晚
Merel 于 2018年06月9日 的回复
Dear, Thank you for your review! We are sorry to hear you did not have a nice stay, next year the hotel will be renovated so we will take your feedback with us. Kind regards, Team Apollo Hotel Utrecht

6/10 一般

Kai Lun

满意:员工和服务,清洁度
地理位置真的不錯
酒店位置其實真的不錯。都算近烏德勒支中央火車站, 大約7至8分鍾, 只要穿過Hoog Catharjine商場出口, 好快就見到. 而酒店後面就係烏德勒支的市中心, 運河地帶. 而酒店隔離係Miffy Traffic Light. 酒店設施就比較舊, 沒有冷氣. 整潔度都ok, 不過wifi接收真的很差
Merel 于 2018年06月9日 的回复
Dear Kai Lun, Thank you for your stay! We hope that "You 'll be back" ;) Kind regards, Team Apollo Hotel Utrecht

6/10 一般

Kit Tong Luisa

满意:客房舒适度,清洁度
Good location, but doesn’t worth 4 star hotel
I think the hotel doesn’t worth for 4 star. However, the location is pretty good, there is a big shopping center and lots of fast food and restaurants near by. But it is quite difficult to carry heavy baggage up the stairs at the lobby. The room is big, but some furniture is quite old. Overall is satisfactory.

8/10 还可以

Kam Tong Jimmy

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
地點適中,交通方便,酒店整體理想。
2017 年 7 月入住 1 晚

8/10 还可以

EmEmily

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
Comfortable
2017 年 6 月入住 2 晚

8/10 还可以

Chia Chiang

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
I love it because of it's location, right next to open market. However, please improve the handicap facility! It's not convenient with luggage with wheels.

6/10 一般

真实旅客

4/10 很差

Kuo-Lun

满意:清洁度
不满意:客房舒适度

8/10 还可以

V,Hong Kong

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Near city centre
Very convenient location and staff was willing to assist with special requests

10/10 超赞

Wei Shiung

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
everything is good but wifi!
perfect location for sight seeing & shopping. everything is good but wifi in 2nd Floor lounge ! call help to staff twice but in vain! KFC wifi helps finally.

6/10 一般

JLtu,Taipei

满意:员工和服务,清洁度
Great location and ok quality
In general not bad. Excellent location, close by central station and main business area. Very friendly staff. If free wifi in included then even greater.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施
靠近火車站,交通方便,Lounge 可以上網及提供飲料,住宿機能很好。
這次住宿所需的機能均符合需求,不過,浴室shower room 沒門簾,必須很小心使用,否則會淹大水,應該改進。另,旅館的電梯不能直達,要先到地下室換另一台電梯,入口到大廳有幾階台階,沒有無障礙設施,要將行李抬上去有些辛苦。

4/10 很差

Akiyoshi

不满意:住宿条件和设施,清洁度
2024 年 5 月入住 7 晚

4/10 很差

Tuna

不满意:住宿条件和设施,清洁度
Pillows had only one cover and it could easily be seen that the actual pillow was extremely dirty and yellow. I suggest to wash them regularly or use double covers and make it discreet!
2024 年 5 月入住 1 晚
Team Leonardo Hotel Utrecht City Center 于 2024年05月22日 的回复
Dear Tuna,Thank you for your feedback regarding the pillow covers. We apologize for the oversight and any inconvenience this may have caused. Your suggestion to use double covers is valuable to us, and we will definitely take it into consideration to improve the cleanliness of our pillows. We appreciate your input and hope to welcome you back in the future for an enhanced experience.Warm Regards,Team Leonardo Hotel Utrecht City Center

4/10 很差

Jim

与家人及幼儿出行
满意:员工和服务
Friendly staff, but the TV did not work and there was so much noise from the streets to hear in the room, that we barely slept.
2024 年 4 月入住 1 晚
Team Leonardo Hotel Utrecht City Center 于 2024年05月1日 的回复
Dear Jim,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our staff friendly. However, we apologize for the inconvenience caused by the TV not working and the disturbance from street noise. Please know that we take these concerns seriously and will work to address them to improve the overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay.Warm Regards,Team Leonardo Hotel Utrecht City Center

10/10 超赞

Janene

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was a great home-base for our short stay in Utrecht. It’s close to the train station (pro tip: you can cut through the mall instead of walking all the way around the block!), and we had the most amazing meal ever at SMAAK, which is conveniently situated in the alleyway directly behind the hotel. There’s a Starbucks right next door and a grocery store nearby, and it’s within walking distance of the canal district with all its shops and restaurants, and there’s a bike rental shop close by as well. The room itself was clean and they had washcloths in the bathroom (the only hotel of the three we stayed in on our trip to the Netherlands who offered them), and the front desk was happy to hold our luggage for us on our arrival and departure days when we had some additional exploring to do. In addition, the breakfast was top-notch. Would definitely stay here again.
2024 年 4 月入住 2 晚
SP 于 2024年04月22日 的回复
Dear Janene, Thank you for choosing Leonardo Utrecht!We do appreciate this very much. We are very happy to read all these kind words. We are already looking forward to welcome you again soon. With kind regards, Sam

8/10 还可以

Jelina

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Een mooi uitzicht op de stad
2024 年 4 月入住 2 晚
Team Leonardo Hotel Utrecht City Center 于 2024年04月16日 的回复
Beste Jelina,Hartelijk dank voor uw beoordeling. We zijn verheugd te horen dat u genoten heeft van het mooie uitzicht over de stad tijdens uw verblijf bij ons. We hopen dat u heeft kunnen ontspannen en dat u een prettig verblijf heeft gehad.Graag tot ziens bij Leonardo Hotel Utrecht City Center!Hartelijke groeten,Team Leonardo Hotel Utrecht City Center

6/10 一般

Lucas,Maastricht

商务旅客
满意:员工和服务
Het hotel kan wel een opknapbeurt gebruiken, het is niet vies (ik zag wel een paar zilvervisjes en een muis in de ontbijtzaal en de lift wordt volgens mij nooit schoongemaakt), maar meer versleten vloerbedekking e.d. Er staat verder in de beschrijving dat er een restaurant aanwezig is (één van mijn criteria bij het boeken), maar dat is enkel ontbijt, dat overigens prima was. Verder gaat het bij Leonardo precies andersom dan bij de andere hotels, als je de kamer wil laten schoonmaken moet je een label aan de deur hangen (normaal is dat "niet storen"). Dat werd niet verteld bij inchecken, dus mijn kamer was niet schoongemaakt de tweede dag. Verder was het personeel vriendelijk en de ligging is prima, midden in de stad, vlakbij het treinstation. Prijs/kwaliteit verhouding vind ik echter niet goed, voor € 250,= per nacht verwacht je een hogere kwaliteit in een 4-sterren hotel.
2024 年 4 月入住 2 晚

6/10 一般

Emil Buresø

ljhbn
2024 年 3 月入住 3 晚
Team Leonardo Hotel Utrecht City Center 于 2024年03月10日 的回复
Dear Emil Buresø,Thank you for taking the time to leave a review. We value your feedback and are here to assist you with any questions or concerns you may have regarding your stay. Feel free to reach out to us directly for any assistance you may need.Warm regards,Team Leonardo Hotel Utrecht City Center

10/10 超赞

Carina

Muy buen hotel Precio calidad, ubicacion exelente
2024 年 2 月入住 4 晚
Team Leonardo Hotel Utrecht City Center 于 2024年03月7日 的回复
Estimada Carina,¡Muchas gracias por su amable reseña! Nos alegra saber que disfrutó de su estancia en nuestro hotel y que encontró que la relación calidad-precio es excelente, además de valorar nuestra ubicación. Esperamos darle la bienvenida nuevamente en el futuro.Saludos cordiales,Equipo Leonardo Hotel Utrecht City Center

8/10 还可以

Carina

与家人出行
满意:员工和服务,清洁度
Hotel comodo sin pretenciones Muy bien ubicado
2024 年 2 月入住 1 晚
Team Leonardo Hotel Utrecht City Center 于 2024年03月3日 的回复
Dear Carina,Gracias por compartir tu experiencia con nosotros. Estamos encantados de saber que disfrutaste de tu estancia en nuestro hotel. Esperamos darte la bienvenida de nuevo en el futuro.Saludos cordiales,Equipo Leonardo Hotel Utrecht City Center

8/10 还可以

Rein

2024 年 2 月入住 1 晚
SP 于 2024年04月22日 的回复
Dear Rein, Many thanks for the great score you have left us!See you again soon in Utrecht hopefully. With kind regards, Sam

2/10 糟糕

Harm

团体旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ik heb eerder in een leonardo hotel overnacht in papendrecht naar volle tevredenheid maar dit kwam absoluut niet in de buurt. Vieze kamer veel dingen kapot en er miste een gordijn wat overigens later opgehauwerd werd. Veel lawaai buiten en het bed was ranzig met 1 dun lakentje als matras overtrek. Veel te duur voor het niveau
2024 年 2 月入住 1 晚
Team Leonardo Hotel Utrecht City Center 于 2024年02月26日 的回复
Dear Harm, Thank you for taking the time to share your feedback with us. We are sorry to hear that your recent experience at our hotel did not meet your expectations, especially after a previously satisfactory stay at another Leonardo hotel. We apologize for any cleanliness and maintenance issues you encountered in your room. Please rest assured that we take your comments seriously, and we will address these matters with our housekeeping and maintenance teams to ensure that all rooms are up to our high standards.We regret any inconvenience caused by the noise outside your room and the condition of the bed. Your comfort is important to us, and we will look into ways to minimize any external disturbances and enhance the sleeping experience for our guests.We appreciate your feedback regarding the value for money, and we will review our pricing structure to ensure that it aligns with the quality of service we aim to provide.We sincerely apologize for any disappointment caused during your stay. We hope that you will consider giving us another chance to provide you with a more pleasant experience in the future.Warm Regards,Team Leonardo Hotel Utrecht City Center.

8/10 还可以

Jolanda

2024 年 1 月入住 1 晚
SP 于 2024年04月22日 的回复
Dear Jolanda, Many thanks for this great score!Hopefully we may welcome you again soon. With kind regards, Sam

8/10 还可以

Martine

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Midden in het centrum dus wel wat lawaaierig Verder alles tiptop in orde!
2024 年 2 月入住 1 晚

2/10 糟糕

Willem

商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Gewoon slecht , bedden, geluid verwarming ga maar door
2024 年 2 月入住 1 晚
SP 于 2024年02月14日 的回复
Beste Willem, Jammer om te vernemen dat u niet tevreden bent over uw recente verblijf!Graag hadden wij direct naar een oplossing gezocht. Mocht u alsnog contact willen opnemen heel graag, wellicht kunnen we alsnog naar een passende oplossing zoeken. Met vriendelijke groet, Sam

6/10 一般

Miyuki

2024 年 1 月入住 1 晚
SP 于 2024年02月14日 的回复
Dear Miyuki, Thank you for your recent stay and the review you have left us!Hopefully next time we can make sure to make you even feel better about staying with us. See you again hopefully!With kind regards, Sam

8/10 还可以

Aart

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Douche is goed maar erg klein, bedden zijn perfect
2024 年 1 月入住 1 晚
Kristine 于 2024年02月6日 的回复
Dear Aart, Thank youand will use this knowledge for the improving our service. for taking time ti share your feedback with us. Like this we learn from expirience. We happy to hear you enjoyed your stay and especially appreciated our bed in the room, and we sorry to see you find shower in our hotel room small for you - not all rooms have small showers, so if you would like bigger one, just let is know!Hope we can welcome you again next time. Kind regards,Kristine

10/10 超赞

真实旅客

满意:清洁度、员工和服务、客房舒适度
2024 年 1 月入住 1 晚
SP 于 2024年02月14日 的回复
Dear Guest, Many thanks for leaving us this great review!We do appreciate this very much. We are very happy to see that you enjoyed your stay this much and hopefully we may welcome you again soon. With kind regards, Sam

6/10 一般

Leslie

团体旅客
不满意:住宿条件和设施
Prima hotel, niet heel bijzonder maar gezien de ligging wel top.
2024 年 1 月入住 1 晚
SP 于 2024年01月24日 的回复
Beste Leslie, Bedankt voor je recente verblijf en beoordeling. Fijn dat je hebt genoten van de locatie. Wij hopen je snel weer te zien in de domstad!Met vriendelijke groet, Sam

10/10 超赞

Tryntsje

团体旅客
2024 年 1 月入住 1 晚
SP 于 2024年01月24日 的回复
Dear Tryntsje, What a great score you have left us! Thank you for that, we do appreciate this very much. We are happy to see that you enjoyed your stay this much. See you again hopefully!With kind regards, Sam

8/10 还可以

Hellen

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The location is the best and walkable from Utrecht station through the shopping mole or outside the mole. And also many dining area.
2024 年 1 月入住 1 晚
SP 于 2024年01月24日 的回复
Dear Hellen, We are happy to see that you enjoyed staying with us. Hopefully we may welcome you again in Utrecht soon!With kind regards, Sam

10/10 超赞

Will

与家人出行
满意:住宿条件和设施,员工和服务
Heel fijn centraal gelegen
2024 年 1 月入住 1 晚
SP 于 2024年01月24日 的回复
Beste Will, Ontzettend bedankt voor deze fijne score!Wij zijn erg blij om te horen dat u zo heeft genoten van het verblijf. Heel graag tot ziens in de domstad. Met vriendelijke groet, Sam

6/10 一般

Margot

不满意:住宿条件和设施,清洁度
2023 年 12 月入住 1 晚
SP 于 2024年01月24日 的回复
Dear Margot, Thank you for the review!We are happy to see that you enjoyed your stay. See you again hopefully!With kind regards, Sam

4/10 很差

Johanna

与配偶出行
不满意:员工和服务、服务设施、住宿条件和设施
Het Leonardo Hotel is een ouder hotel. De badkamer is gedateerd, douchen in bad, geen mengkraan. Ontbijt, alles was op, werd wel aangevuld later maar voor prijs/kwaliteit zeer matig.
2023 年 12 月入住 1 晚
Pien 于 2024年01月7日 的回复
Beste Johanna,Bedankt voor uw recente verblijf en gegeven feedback.We zullen uw opmerkingen over het ontbijt delen met ons team, excuses voor enig ongemak.Hopelijk mogen we u snel nogmaals verwelkomen in Utrecht.Met vriendelijke groet,Pien

10/10 超赞

Joyce

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Super locatie, schone kamer en lekker rustig
2023 年 12 月入住 1 晚
Pien 于 2024年01月7日 的回复
Beste Joyce,Bedankt voor uw recente verblijf en voor het achterlaten van deze fijne recensie.We zijn blij te zien dat u heeft genoten van de locatie en de kamer.Hopelijk mogen we u snel nogmaals verwelkomen in Utrecht.Met vriendelijke groet,Pien

10/10 超赞

Jörg

2023 年 12 月入住 1 晚
Pien 于 2024年01月7日 的回复
Dear Jörg,Thank you for your recent stay.We are very happy to see that you enjoyed your time with us.Hopefully we may welcome you again soon.Warm regards,Pien

8/10 还可以

Jolanda

商务旅客
满意:服务设施,员工和服务
2023 年 11 月入住 1 晚
SP 于 2023年12月31日 的回复
Beste Jolanda, Bedankt voor het kiezen voor Leonard Utrecht!Wij waarderen de review score enorm. Fijn om te vernemen dat het verblijf naar wens is geweest.Met vriendelijke groet, Sam

6/10 一般

Dick

2023 年 12 月入住 1 晚
SP 于 2023年12月31日 的回复
Dear Dick, Thank you for choosing us! And the review you have left us. Please feel free to share more feedback, this way we can improve our self and product. Hopefully we may welcome you again soon!With kind regards, Sam

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Kristine 于 2023年12月18日 的回复
Dear guest,Thank you for your time to share your feedback with us. We pleased to see you enjoyed your stay with us and we hope we can welcome you again in our hotel.Sincerely,

8/10 还可以

Masayuki

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Kristine 于 2023年12月18日 的回复
Dear Masayuki,Thank you for time to share your feedback with us. We pleased to see you enjoyed your stay with us and we hope we can welcome you again in ou hotel.Sincerely,

8/10 还可以

Masayuki

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Kristine 于 2023年12月18日 的回复
Dear Masayuki,Thank you to takinf time to share your feedback with us. We pleased to see you enjoyed your stay with and we hope we can welcome you again in our hotel.Sincerely,

10/10 超赞

GJ

2023 年 11 月入住 1 晚
Kristine 于 2023年12月5日 的回复
Dear Gj,Thank you for taking time to share yur feedback with us. We pleased to see you enjoyed your stay with us and we hoe we can welcome you again in our hotel.

4/10 很差

Marko

不满意:清洁度、住宿条件和设施、客房舒适度
Vanha rotisko
Vanha ja huonossa kunnossa oleva hotelli. Kauhea katumelu neljänteen kerrokseen ja huone oli kylmä eikä lämmitys toiminut kunnolla. Kylpyhuoneesta kantautui järkyttävä virtsanlemu vaikka huone oli siivottu.
2023 年 12 月入住 1 晚
Sam 于 2023年12月5日 的回复
Dear Vanha, Thank you for choosing Leonardo Utrecht!I feel very sorry to hear about your experience with us. Next time please come to the reception so that we can help you immediately. Feel free to contact us if you would still like to share more feedback. With kind regards, Sam

8/10 还可以

Ian

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good value.
2023 年 12 月入住 1 晚
Kristine 于 2023年12月5日 的回复
Dear Ian,Thank you for taking time to share your feedback with us. We pleased to see you enjoyed your stay with us and we hope we can welcome you again in our hotel.

10/10 超赞

FRANCK

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Sam 于 2023年12月5日 的回复
Dear Franck, Many thanks for your recent stay and the great score you have left us!Hopefully we may welcome you again soon in Utrecht!With kind regards, Sam