北方邦的度假村

“Dear Expedia Customer Support Team, I am writing to raise a serious complaint regarding my recent hotel booking made through Expedia. Upon arrival at the hotel, I was provided with a downgraded room compared with the room/category I had booked and paid for. This is completely unacceptable, as I expect the hotel to honor the room category confirmed through Expedia. What has made the situation even more frustrating is the lack of effective customer support during odd hours. There was no direct……

“This resort is on very narrow road and you need to walk about 600 meters to get rixa or go to any restaurant. The water flow is very low so shower flow is also very low. You have to start water geaser about 15 minutes before and than you will be able to fill about one bucket of extreme hot water and than the water becomes about warm or cold and it will take about another half hour or more to get another bucket of hot water. Also you are not able to mix the hot and cold water by turning on both……

“While the room, staff, food & comfort were good, there were several power failures, & the steps up to the hotel were dangerous especially when it rained & there was no handrail for support. ”

“Clean room,Convenient location,Good food ,helpful staff ,good customer service, good value for money”