2/10 Terrible
Mike H.
27 Nov 2025
Liked: Check-in, location, listing accuracy
Disliked: Cleanliness, communication
The apartment was suitable from a layout perspective. The overwhelming odor of mildew accosted us upon entry. Attempts to rectify that night led only to a "try again in the morning" and an insulting "that is not mildew, it is wet limestone" response from the host. After one night we had to checkout due to the strong odor. All attempts to rectify with the host, and for that matter with VRBO were completely fruitless.STAY AWAY from this unit, and from 360 Estates as they are non-responsive. We did get a lovely place just a block away where the Limestone was present and wet, and smelled NOTHING like this unit. We took pictures of the blackened walls, corners, bathroom, etc. Nearly two months later and we are still trying to get a refund the nights we didn't spend there. The host, Matthew, is totally unresponsive. Disappointed in them, and with VRBO as they have been worse, in that they keep telling me I will get an e-mail from a specialist post haste (at least 5 times I have wasted time with them in Chat or on the phone), and "Crickets" - no follow up from them. It will be along time before I consider using VRBO again.
Mike H.
Stayed 4 nights in Sep 2025