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Reviews of Iniala Harbour House

5 out of 5
Iniala Harbour House
12, St. Barbara Bastions, Valletta

Reviews

9.8

Exceptional

Rating 10 - Excellent. 53 out of 59 reviews" "
Rating 8 - Good. 4 out of 59 reviews" "
Rating 6 - Okay. 1 out of 59 reviews" "
Rating 4 - Poor. 1 out of 59 reviews" "
Rating 2 - Terrible. 0 out of 59 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

4/10 Poor

NITESH

Travelled with family
Liked: Cleanliness
Not worth the price we paid. The 'city view' room is misleading as we got a room with only a street view. Paid extra to get a harbour view room & unfortunately the harbour view was blocked with a very high balcony - one would need to climb on the seating area to get a good view! The shower drains weren't working well, so couldn't really use both showers at the same time - on the first night water seeped through to the wadrobe area & into room! The choice of furshings looked good but were not practical. Breakfast coice quite limited & on one day we had wait 1hour even for some fruit! Expected more because of the'VIP' status its been given therefore quite disappointing overall.
Stayed 5 nights in Apr 2024
Response from Angela. on 17 Apr 2024
Dear Nitesh,Thank you for taking the time to provide feedback following your recent stay. We are very sorry to hear that you didn't have a great experience with us. Our mission is to provide nothing short of an excellent experience to each and every one of our guests, so we are extremely sorry to have let you down on this occasion. We have taken your feedback on board, and we will strive to make improvements accordingly. Please accept our sincere apologies, and we look forward to the prospect of welcoming you back in the near future and ensuring that your next experience with us here at Iniala Harbour House is nothing short of exceptional.Sincerely,Angela.

10/10 Excellent

James, novato

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice staff, quiet, unique setting, great breakfast.
Stayed 4 nights in Mar 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything worked and all the staff were very helpful. Not too many rooms, comfortable bed and beautiful property all helped. Loved it
Stayed 4 nights in Feb 2024

10/10 Excellent

Claire

Stayed 3 nights in Jan 2024
Response from Angie Balzan - Guest Experience Director on 24 Jan 2024
Thank you for finding the time to share your opinion. We hope your stay was enjoyable and look forward to seeing you again soon. Best regards from the Iniala Team

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was exactly as it looks on internet and even better
Stayed 4 nights in Dec 2023
Response from Angie Balzan - Guest Experience Director on 16 Jan 2024
Thank you for your comments. We are very happy to note that your stay with us was enjoyable. It was our pleasure to serve you and we look forward to seeing you again soon.Best regards from the Iniala Team.

10/10 Excellent

Yvonne Therese

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A sensational stay from start to finish! The location is simply perfect. The staff could not do enough to accommodate any requests. A superb hotel!
Stayed 6 nights in Dec 2023
Response from Angie Balzan - Guest Experience Director on 16 Jan 2024
Thank you for taking the time to share your experiences at Iniala. It was our pleasure to ensure your stay was memorable and enjoyable. The team at Iniala would like to thank you for your kind comments as we look forward to seeing you again.

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Angie Balzan - Guest Experience Director on 16 Jan 2024
Thank you for your positive feedback. We hope you enjoyed Valletta and Malta. We look forward to seeing you again at Iniala soon.

8/10 Good

Darja

Stayed 2 nights in Dec 2023
Response from Angie Balzan - Guest Experience Director on 23 Dec 2023
Thank you for taking the time to share your views with us. We hope your stay with us was enjoyable and we look forward to seeing you again soon. Best regards from the Iniala team.

6/10 Okay

claire

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Angie Balzan - Guest Experience Director on 23 Dec 2023
Thank you for your review. We look forward to hosting you again soon. Our very best regards. The iniala Team

10/10 Excellent

MAURICIO, ALAMO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property close to downtown, the ferries and the barakka gardens. Great restaurant options and lively music scene
Stayed 3 nights in Oct 2023
Response from Angie Balzan - Guest Experience Director on 23 Dec 2023
It is so heartwarming to read your comments. Thank you for finding the time to share your views. We hope your stay at Iniala and Valletta was enjoyable. We look forward to seeing you soon. Best regards from the Iniala team.

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! Beautiful property, great breakfast and excellent service! Would definitely reccomend!
Stayed 4 nights in Oct 2023
Response from Angie Balzan - Guest Experience Director on 26 Oct 2023
Thanks for sharing your experience. It's so heartwarming to hear that you had a great time at our hotel. We appreciate your kind words and are delighted that you enjoyed your stay. Our team works hard to ensure our guests have a memorable experience. We hope to welcome you back soon for another memorable stay!

10/10 Excellent

Anita R.

Travelled with partner
Liked: Amenities
Great room and great service! We enjoyed our time in Malta! Hotel is in the perfect location.
Stayed 3 nights in Sep 2023
Response from Angie Balzan - Guest Experience Director on 30 Sept 2023
Thank you for sharing your experience at Iniala. We are so glad you enjoyed your stay in Malta. We look forward to seeing you again in the near future. Best regards from the Iniala Team.

10/10 Excellent

julie marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Angie Balzan - Guest Experience Director on 30 Sept 2023
Thank you for sharing your experience at Iniala. We hope your stay with us was memorable and we look forward to seeing you again in the near future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Iniala and Malta did not disappoint! ⭐️⭐️⭐️⭐️⭐️
One of the best vacations! Both Iniala and Malta were not on my radar - suffice it to say…I will be back! Loved everything about it so much, we cancelled our trip to Palermo and stayed two extra days. Service, location, staff, proximity and HISTORY….all five star!
Stayed 3 nights in Sep 2023
Response from Angela. on 29 Sept 2023
Dear Christopher,How kind of you to take the time to leave us this wonderful review! It gives us great pleasure in knowing you enjoyed your stay with us and we look forward to welcoming you back soon.

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Angie Balzan - Guest Experience on 29 Aug 2023
We hope your stay with us was memorable. Thank you for choosing Iniala.

10/10 Excellent

Matthew, na

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iniala is a terrific hotel, set a beautiful building and facilitated by a great team of staff. Everything in the suite was perfect every day, the lobby was welcoming and check in and out easy. Highly recommend
Stayed 4 nights in Aug 2023
Response from Angie Balzan - Guest Experience Director on 17 Aug 2023
Thank you so much for your kind words. Our team take great pride in ensuring your stay with us is memorable. We look forward to seeing you again in the near future. Best regards.

10/10 Excellent

Jamie, West Palm Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The associates of this hotel are wonderful offering incredible service. The hotel is located in a fabulous area of Malta which plenty to do. Rooms were unique and ours had a rooftop terrace with hot tub overlooking the harbor. Will definitely stay here again.
Stayed 3 nights in Aug 2023
Response from Angie Balzan - Guest Experience on 16 Aug 2023
Thank you for staying with us and sharing your experiences at Iniala. We hope your stay has been memorable and we look forward to seeing you again in the near future. Best regards from the Iniala team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and attention to detail
Absolutely loved everything about Iniala, we will be back as soon as possible to enjoy again.
Stayed 7 nights in Jul 2023
Response from Angie Balzan - Guest Experience Director on 2 Aug 2023
Thank you for your kind words. We look forward to seeing you back in Malta and at Iniala in the near future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Hotel & Customer Service
Exceptional and memorable visit thanks to the entire Iniala Team (receptionists, butlers, service staff and management). From the minute we arrived we were welcomed with genuine smiles and professionalism. We had an issue with our room and the team response was immediate and professional they truly care about their clients. A special thanks to Renata, Joanna, Isabella for the wonderful customer care. My husband and I highly recommend Iniala. Thank You from Massimiliano and Maria
Stayed 7 nights in Jul 2023
Response from Angela. on 24 Jul 2023
Dear Maria,Thank you for this wonderful review. It was entirely our pleasure having you stay with us and we look forward to welcoming you back soon!

10/10 Excellent

Zulfiqar

Stayed 2 nights in Jul 2023
Response from Angela. on 19 Jul 2023
Dear Zulfiqar,Thank you for taking the time to leave this lovly review. We look forward to wlcoming you back in thee near future.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Angela. on 19 Jul 2023
Dear Christine,Thank you for this great review and we are happy you enjoyed your stay with us.

10/10 Excellent

junghoon, Minato-ku

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!! Got money stay here!!
Stayed 2 nights in Jun 2023
Response from Angela. on 14 Jun 2023
Dear Junghoon,Thank you for taking the time to leave us this review and we look forward to welcomng you back soon.Sincerely,Angela.

10/10 Excellent

Enrico, Lexington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such an amazing hotel! Beautiful property! Huge Rooms. Perfect location. Excellent Restaurant!
Stayed 3 nights in Jun 2023
Response from Angela. on 14 Jun 2023
Dear Enrico,Thank you for taking the time to leave us this lovely review. We are very happy to know you enjoyed your stay with us and we look forward to welcoming you back soon.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is perhaps the best overall hotel experience I’ve ever had. The staff’s attention to detail in every aspect of the stay is impeccable. Instant responses to messages through Expedia. Once we arrived, we were treated as if we were the only guests at the hotel. The room was so unique with the arched ceilings that were from the original building. The spa and pool felt like an exotic grotto. The gym is as good as actual stand alone gyms. The location is perfect as you’re just a short walk from all Valletta has to offer. We will certainly be back in Malta and will book the Iniala Harbour House. Thank you to all the staff for making our stay so memorable.
Response from Angela. on 14 Jun 2023
Dear Ryan,How kind of you to leave this lovely review. It gives us great pleasure in knowing you enjoyed your stay with us and we look forward to welcoming you back soon.

10/10 Excellent

Matthew, Williamstown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amongst the very best I’ve ever stayed at globally. In the top 3 and probably the best for services and service
Stayed 4 nights in May 2023
Response from Angela. on 3 Jun 2023
Dear Matthew,How kind of you to take the time to leave us this wonderful review. It gives us great pleasure in knowing you enjoyed your stay with us and we look forward to welcoming you back soon.

10/10 Excellent

Afsaneh

Stayed 1 night in Apr 2023
Response from Angela. on 3 Jun 2023
Dear Afsaneh,Thank you for this wonderful review. It was a pleasure having you stay with us.

10/10 Excellent

Afsaneh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very beautiful , luxurious hotel but yet very welcoming with the most attentive and pleasant staff. We stayed 5 days and it was an unforgettable experience.
Stayed 5 nights in Apr 2023
Response from Angela. on 26 Apr 2023
Dear Afsaneh,Thank you so much for this lovely review. It gives us great pleasure in knowing you enjoyed your stay with us. We look forward to welcoming you back very soon.

10/10 Excellent

Khoren

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing and more
Stayed 3 nights in Apr 2023
Response from Angela. on 22 Apr 2023
Dear Khorn,Thank you so much for this lovely review. It gives us great pleasure in knowing you enjoyed your stay with us.

10/10 Excellent

Louise, Barcelona

Liked: Cleanliness, staff & service
All aspects wonderful
Stayed 8 nights in Mar 2023
Response from Angela. on 6 Apr 2023
Dear Louise,We are extremly pleased you enjoyed yur recent stay with us and we look forward to welcoming you back to Iniala Harbour House soon!

10/10 Excellent

Mangala

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location facing the grand harbor . No countertops in bathroom to place man and ladies beauty things and no hairdryer outlet near a mirror in bathroom. Except that an exceptional property and exceptional hospitality. Only place to stay in Valetta !
Stayed 4 nights in Mar 2023
Response from Angela. on 6 Apr 2023
Dear Mangala,Thank you for taking the time to leave us this wonderful review. We appreciate your feedback and will most certainly be taking this into consideration to continually strive to improve our guests' experience. We look forward to welcoming you back soon!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
This hotel and its staff is fabulous. The architecture and design is inspiring and the view cannot get better. If that is not enough, the hotel has a Michelin stared restaurant with a sustainable vision that made a delectable beautiful meal.
Stayed 2 nights in Mar 2023

8/10 Good

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Angie Balzan - Guest Experience Director on 23 Dec 2023
Thank you for sharing your review. We hope your stay with us was enjoyable. We look forward to seeing you again shortly, in the meantime please accept our sincere best wishes from the Iniala team.

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing beautiful place with such friendly and attentive staff.
Stayed 2 nights in Feb 2023
Response from Angela. on 6 Apr 2023
Dear Gareth,Thank you very much indeed for your kind feedback. Our team members who, we are sure you noticed, are passionate about what they are doing, and it gives us great pleasure in knowing you enjoyed your stay with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Proposal with a view
Incredible service, beautiful hotel and stunning view. We had the perfect weekend celebrating our engagement
Stayed 2 nights in Feb 2023
Response from Angela. on 6 Apr 2023
Dear Anonymous,Thank you for taking the time to leave this lovely review and we are extremly happy to have been part of this most special occasion for you both!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Stayed 11 nights in Feb 2023
Response from Angela. on 6 Apr 2023
Dear Anonymous,Thank you for your feedback and we are extemely happy you enjoyed your stay with us!

10/10 Excellent

Marie

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing
This was absolutely one of the most amazing experiences This is a must stay at hotel
Stayed 1 night in Jan 2023

10/10 Excellent

Andrea, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, excellent service, one of the best hotels I stayed at.

10/10 Excellent

D. Kerry, Grosse Pointe

Stayed 3 nights in Oct 2022

10/10 Excellent

Kosta

Stayed 3 nights in Sep 2022

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Our stay was wonderful. The rooms are lovely and the staff beyond helpful.
Stayed 3 nights in Sep 2022

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service
In love!!!
Stayed 3 nights in Aug 2022

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Big, beautiful clean rooms, great service, and great location. We had a perfect stay.
Stayed 3 nights in Aug 2022

10/10 Excellent

Max

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve ever stayed in. Reception on arrival was great - we were immediately offered a welcome drink. Staff were exceptionally helpful.
Stayed 2 nights in Jul 2022

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In a class of its own
Amazing attention to detail in all areas. One of the best hotel experiences I have had globally. Hard to match.
Stayed 3 nights in Jun 2022

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal!! We will stay here again for sure!!
Stayed 2 nights in Apr 2022

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chic boutique hotel close to center of Valletta
The hotel was beautifully styled, The staff was very helpful and accommodating...one of the friendliest staffs I have ever encountered. My room was nicely decorated, roomy, and very comfortable.
Stayed 5 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service. Rooms. View. Terrace. Everything was perfect. Travelled the world and definitely top 5 places we have ever stayed
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020