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Reviews of VRetreats Cervino

5 out of 5
VRetreats Cervino
Avouil, Valtournenche, Valle d'Aosta

Reviews

9.6

Exceptional

Rating 10 - Excellent. 27 out of 31 reviews" "
Rating 8 - Good. 2 out of 31 reviews" "
Rating 6 - Okay. 1 out of 31 reviews" "
Rating 4 - Poor. 1 out of 31 reviews" "
Rating 2 - Terrible. 0 out of 31 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skiing
Fantastic
Stayed 7 nights in Jan 2024

10/10 Excellent

Richard, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, modern and well maintained. The staff is cordial and efficient. The concierge service found is excellent restauranst in Cervino. The shuttle service was perfect and prompt though we had a car we preferred using their MBZ shuttle. The spa was also beautiful and luxurious. We look forward to returning.
Stayed 5 nights in Dec 2023

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb, smart, clean hotel. Staff all friendly and so helpful; reception, porters, ski hire, restaurant servers and cleaners. All faultless. Food excellent. Our entire visit was very pleasurable
Stayed 7 nights in Feb 2023

10/10 Excellent

Porter, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and comfortable rooms with top rate spa facilities. The hotel is a little far from the center of Cervino but it is walkable - they also offer a free shuttle.
Stayed 1 night in Jun 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel and Great for Skiing Break
What a lovely hotel! We stayed as a couple for a weeks skiing and had a great time. the facilities are excellent, the rooms plenty big enough (we had a standard room), the bathroom had a lovely rainwater shower and plenty of fresh towels. The hotel is about a 15 min walk from town but there is a hotel run complimentary bus service that runs from 8.30 - 10.30pm. We never waited longer than 5 mins its super efficient. The ski room was great with lockers and heated boot warmers. There is also a small but great ski shop in the basement for ski hire etc. We were only B&B but ate in the restaurant for dinner a couple of times and it was lovely. Food was great and breakfast was everything you could need. I honestly could not fault it - is it 5* I am not sure but it *is definitely a very good 4* and perfect for what we wanted.
Stayed 7 nights in Mar 2022

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot and never write reviews, but was so pleasantly surprised by the hotel that I thought I would write one this time. First, the hotel is brand new, which means it is in great shape. Second, it is a little outside of Cervinia, but their shuttle bus process makes it very easy to get back and forth dropping off and picking up for skiing right at the lift. Most surprising, the food at diner was amazing and the dining room and bar service was excellent. I don't know if this is the same at all Mythos Hotels, but I will try them in the future to see.
Stayed 2 nights in Mar 2022
Response from au on 4 Apr 2022
Thsnk you for the best review we wait for you soon again

6/10 Okay

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Mixed Experience
Mixed experience at this new hotel. Pros: Brand new hotel with comfortably furnished (though small) rooms Friendly staff who even helped us when our car was stranded in the snow. Very professional and friendly waiters Cons: Hotel is understaffed. The people who work their are friendly and do their best to help but there just aren’t enough people for them to be able to help effectively enough. Hotel is inconveniently located, just outside of the main center, so you either have to take a shuttle or drive and fight for parking. Hotel’s shuttle service is unpredictable and not frequent enough. Shuttle is small and several times we had to wait up to an hour because the shuttle we were waiting for couldn’t accommodate enough people. Very small rooms. Food at the restaurant is not great, though the servers are incredibly friendly and helpful! Recommendation to owners: The people you have working at your hotel are very nice and try their best to help, but there just aren’t enough of them to succeed in helping with every need that you would expect at a “5 Star” hotel, which yours is not. Find a new chef - the food at your restaurant is terrible. Bottom line: this is not a 5 star hotel.
Stayed 5 nights in Dec 2021

4/10 Poor

Sonia

Travelled with family
Liked: Cleanliness
This is a new 5 star new hotel. It was expensive but the hotel did not meet the 5 star rating. Some small things can be overlooked, but many issues went beyond this. Reception staff friendly, tried to help but very inexperienced/ young Restaurant/ bar staff very good Written request for twin bed instead of double ignored despite hotel confirmation Apparently there is a dress code for the dining room. This is not mentioned on the website anywhere. My nephew was sent back to his room to change (he was in relaxed neat attire after a strenuous skiing day). He was not dressed badly Whilst on another evening, hotel guests with a small dog let the dog walk all over the table - nothing was said by staff! Given 1 key for the room not enough key cards available for all guests to have one each. Ludicrous The NYE gala dinner menu was pre-sent to us. It consisted only of seafood. I emailed to inform that our group had allergies. They acknowledged this and said menu would be adapted but on arrival at the hotel they said they had no information on this despite confirmation 5. Delays with organising a transfer via reception back to the airport. Took 3 days and speaking to manager to get costs. 6. Only 1 shuttle which broke down for a large hotel.Lots of waiting a long time 7. Unable to provide information for local Covid tests. Told to try torino/ milan airports! 8. Staff member in spa had headphones in whilst communicating to us. When she couldn't hear, she took them out.
Stayed 7 nights in Dec 2021

10/10 Excellent

Eitan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Grand Hotel Cervino. A wonderful five-star hotel in Cervinia. A great and rich breakfast and a state-of-the art dinner (we took the half-board deal). The staff was nice, professional and very helpful. We will definitely come back!
Stayed 5 nights in Nov 2021

10/10 Excellent

Martina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura è moderna e ben arredata, in una posizione ottima e tranquilla. Ovunque c’è pulizia e profumo. Il personale è assolutamente disponibile e gentile. C’è parcheggio in struttura è una navetta sempre disponibile per il trasporto a Cervinia (che comunque dista pochi metri a piedi). Le camere sono bellissime. La spa moderna è attrezzata. In conclusione il nostro soggiorno è stato assolutamente perfetto. Torneremo sicuramente e non possiamo che consigliarlo. Abbiamo provato anche il ristorante che consigliamo assolutamente.
Stayed 1 night in Apr 2024
Response from VRetreats Cervino on 2 May 2024
Gentile Martina, siamo lieti di leggere il suo commento positivo sulla nostra struttura. Ci impegniamo costantemente per offrire un ambiente moderno e ben arredato, in una posizione strategica e tranquilla. La pulizia e l'ordine sono per noi una priorità, così come la gentilezza e la disponibilità del nostro personale. Siamo felici che abbia apprezzato i servizi come il parcheggio in struttura e la navetta per il trasporto a Cervinia. Le nostre camere e la moderna SPA sono stati pensati per garantire il massimo comfort ai nostri ospiti. La ringraziamo per la fiducia e la raccomandazione, è per noi un grande riconoscimento. Cordiali saluti.Daniel MenabreazHotel Manager

10/10 Excellent

Martina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura è moderna e ben arredata, in una posizione ottima e tranquilla. Ovunque c’è pulizia e profumo. Il personale è assolutamente disponibile e gentile. C’è parcheggio in struttura è una navetta sempre disponibile per il trasporto a Cervinia (che comunque dista pochi metri a piedi). Le camere sono bellissime. La spa moderna è attrezzata. In conclusione il nostro soggiorno è stato assolutamente perfetto. Torneremo sicuramente e non possiamo che consigliarlo. Abbiamo provato anche il ristorante che consigliamo assolutamente.
Stayed 1 night in Apr 2024

10/10 Excellent

Paal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Jonas

Stayed 3 nights in Feb 2024

10/10 Excellent

FELIX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Les produits dans la salle de bain sont formidables !!! Très bonne cuisine mais pas assez de choix de légumes frais. Un salad bar serait vraiment top .
Stayed 4 nights in Jan 2024

10/10 Excellent

Massimo, Cernusco sul Naviglio

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

jean-pierre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel parfait - confort et sympathie
Excellent séjour Navettes parfaites Piscine adaptée Service parfait Chambre très confortable
Stayed 7 nights in Jan 2024

10/10 Excellent

Nenad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel adorable
Stayed 3 nights in Mar 2022

10/10 Excellent

soo jung

Stayed 1 night in Mar 2022

8/10 Good

Thomas

Liked: Staff & service, property conditions & facilities
The service at the hotel war very god. Beautiful decoration at the main area, and not to forget the spa area. But I must say that the bed and especially the pillows was below the standard….If you are a 5 star hotel, a pillow selection are a must. But in general a great hotel, in a nice area, with a friendly staff.
Stayed 5 nights in Feb 2022
Response from AU on 4 Apr 2022
Thank you for your kind review we hope to see you soon again

10/10 Excellent

Christian G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service all the way through.
Stayed 7 nights in Feb 2022
Response from au on 4 Apr 2022
Thank you for your kind review we hope to see you soon again

10/10 Excellent

Lars

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jättefint och trevligt hotell.
Stayed 3 nights in Jan 2022

10/10 Excellent

Alessandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto assolutamente perfetto.
Stayed 4 nights in Jan 2022

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022