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Reviews of Divya Sutra Suites on Robson Downtown Vancouver

2.5 out of 5
Divya Sutra Suites on Robson Downtown Vancouver
1431 Robson Street, Vancouver, BC

Reviews

7.8

Good

Rating 10 - Excellent. 67 out of 154 reviews" "
Rating 8 - Good. 43 out of 154 reviews" "
Rating 6 - Okay. 18 out of 154 reviews" "
Rating 4 - Poor. 10 out of 154 reviews" "
Rating 2 - Terrible. 16 out of 154 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service
The location of hotel is great, shopping, dining and events at bc place or gm place within walking distance. As well as Stanley park and beaches. Building is pretty old, but well kept. Parking is decent for being downtown.
Stayed 1 night in May 2024

6/10 Okay

Christina

Travelled with partner
Liked: Staff & service
Location of hotel was awesome. It’s an older hotel but would definitely stay here again.
Stayed 1 night in May 2024

8/10 Good

Shari

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

6/10 Okay

Gail

Travelled with partner
Liked: Staff & service
Older property. My room could use a bit of an update. Not to make it new because again it’s an older property but to make it “cleaner”
Stayed 1 night in May 2024

2/10 Terrible

aleyna

Disliked: Cleanliness, property conditions & facilities
The bed linens were yellow.
Stayed 2 nights in Apr 2024

10/10 Excellent

jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in room 403 and i left my Bluetooth speaker. Is there any way you can ship it to me please???
Stayed 2 nights in Apr 2024
Response from Divya Sutra Management on 2 May 2024
Dear Jay,Please contact our front desk as soon as possible to provide details about your Bluetooth speaker. We'll do our best to locate it. Thank you for reaching out, and we hope to assist you in retrieving your speaker promptly.Sincerely,Divya Sutra Management

10/10 Excellent

Jaein

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Response from Divya Sutra Management on 1 May 2024
Dear Jaein,Thank you so much for the wonderful review and the fantastic 5-star rating! We're glad that you had a great experience at Divya Sutra Suites on Robson. If you have any further feedback or if there's anything we can do to make your next stay even more enjoyable, please feel free to reach out. We can't wait to welcome you back for another fantastic stay!Sincerely,Divya Sutra Management

8/10 Good

TIEN

Travelled with family
Liked: Amenities
Space big and with a lot of facilities
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on 1 May 2024
Dear Tien,Thank you for your review! We're happy to hear that you enjoyed the spaciousness and range of facilities at Divya Sutra Suites on Robson. Providing a comfortable and convenient stay is our top priority, and we're glad you had a great experience. We hope to have the pleasure of hosting you again in the future!Sincerely,Divya Sutra Management

4/10 Poor

Nina, chicago

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Divya Sutra Management on 2 May 2024
Dear Nina,We strive to provide the best possible experience for all our guests. Your feedback is valuable in helping us identify areas for improvement and ensuring that future guests have a more satisfactory experience. If there's anything specific you'd like to share about your stay, please feel free to let us know. We're here to listen and address any concerns you may have.Sincerely,Divya Sutra Management

6/10 Okay

Victor

Liked: Staff & service
Good location
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on 29 Apr 2024
Dear Victor,Thank you for recognizing our Divya Sutra's great location! We're delighted that you found it convenient. Should you have any further comments or suggestions to share, we'd love to hear them. We hope to welcome you back for another enjoyable stay in the future!Sincerely,Divya Sutra Management

4/10 Poor

Stephanie

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Divya Sutra Management on 29 Apr 2024
Dear Stephanie,Thank you for your review. We would love to understand more about your experience to improve in any areas of concern. If you could provide additional details, we'd greatly appreciate it. Your feedback helps us enhance our services to better meet our guests' needs. Thank you.Sincerely,Divya Sutra Management

10/10 Excellent

Jung Ae

Liked: Cleanliness, staff & service, property conditions & facilities
Can’t get anything better in Vancouver downtown for this price.
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on 29 Apr 2024
Dear Jung Ae,We're delighted to hear that you found Divya Sutra to offer exceptional value in downtown Vancouver! Providing quality accommodation at an affordable price is always our goal. Thank you for your kind words, and we hope to have the pleasure of welcoming you back for another great stay in the future!Sincerely,Divya Sutra Management

8/10 Good

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in the downtown area. Super close to lots of options for transport and food. Rooms are mildly outdated but are kept nice and always spotless!
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on 29 Apr 2024
Dear Emily,Thank you for your review! We're glad to hear that you enjoyed our perfect downtown location, with easy access to transportation and dining options. We appreciate your feedback on our rooms and are glad to hear that despite being mildly outdated, they are kept nice and spotless for our guests. Your satisfaction is our priority, and we look forward to welcoming you back to our spotless accommodations on your next visit!Sincerely,Divya Sutra Management

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel is an older building it was very accommodating, clean, and comfortable. The staff were very friendly and welcoming to us. The suite was perfect for my sons and I to stay while visiting Vancouver to see a hockey game at Rogers Arena. We were able to park our car in the hotel parking lot and know it was safe and then walk to the arena, English Bay and many different shops and restaurants. We thoroughly enjoyed our stay and would definitely stay there again. Thank you staff at Divya Sutra Suites! You helped make our trip a very enjoyable and memorable experience!
Stayed 2 nights in Apr 2024
Response from Divya Sutra Management on 29 Apr 2024
Dear Lori,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Divya Sutra provided you with a comfortable and clean stay. It's fantastic to know that our friendly staff contributed to making your visit to Vancouver memorable. We're delighted that our suite was perfect for you and your sons, especially during your hockey game trip to Rogers Arena. We're glad you found our location convenient for exploring the city and that our parking provided peace of mind. Your kind words mean a lot to us, and we look forward to welcoming you back to Divya Sutra Suites for another enjoyable stay!Sincerely,Divya Sutra Management

6/10 Okay

Cari

Liked: Staff & service
Disliked: Property conditions & facilities
Pretty run down. Cleaning wasn't very good. Desk staff were excellent. Wouldn't stay herr again unless I had to bring a pet and couldn't find anything else.
Stayed 5 nights in Apr 2024
Response from Divya Sutra Management on 29 Apr 2024
Dear Cari,Thank you for your feedback. We're glad to hear that our desk staff left a positive impression on you with their dedication to excellent service. We're continuously striving to improve our facilities and services to ensure a positive experience for all our guests. Your feedback is valuable to us, and we will use it constructively to enhance our cleaning standards and overall guest experience. We understand that every guest's experience is unique, and we're committed to providing a comfortable and enjoyable stay for all our guests. We look forward to the possibility of welcoming you back for a more satisfying experience.Sincerely,Divya Sutra Management

8/10 Good

Kasey

Liked: Staff & service
Decent size and cheap. There was an issue with my booking, they did well to remedy this and i ended up with a far larger room.
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on 29 Apr 2024
Dear Kasey,Thank you so much for your positive feedback! We're happy that you found Divya Sutra to be of decent size and great value. It's wonderful to hear that we were able to resolve the booking issue promptly and provide you with an even larger room. We hope to have the pleasure of hosting you again in the future!Sincerely,Divya Sutra Management

10/10 Excellent

Las

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on 25 Apr 2024
Dear Las,We're delighted to hear that you enjoyed our location! We strive to offer convenient and accessible accommodations for our guests, and we're glad that our location met your needs. Whether you're here for business or leisure, our prime location is designed to enhance your overall experience. Thank you for choosing Divya Sutra, and we look forward to hosting you again soon!Sincerely,Divya Sutra Management

10/10 Excellent

James

Liked: Staff & service, amenities, property conditions & facilities
A little dated
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on 25 Apr 2024
Dear James,Thank you for sharing your feedback with us! We're committed to continuously improving our facilities to ensure a comfortable and enjoyable stay for all our guests. We value your patronage and hope to have the opportunity to welcome you back in the future!Sincerely,Divya Sutra Management

8/10 Good

Sherry

Travelled with group
It was good
Stayed 2 nights in Apr 2024
Response from Divya Sutra Management on 25 Apr 2024
Dear Sherry,Thank you for sharing your positive feedback! We're glad to hear that you had a good experience during your stay with us. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another great stay in the future!Sincerely,Divya Sutra Management

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff and cute, vintage hotel. I was pleased with the facilities for the price paid and going in with reasonable expectations of an older hotel. I would flag for consideration that for those easily disturbed by noise, this older building has fairly thin/uninsulated interior walls and the sounds of other guests may be audible. I could hear the person next door coughing pretty clearly during my stay; nevertheless, as an urban Seattleite, I didn’t find this noise to be disruptive of my stay or sleep. I definitely feel like the room I stayed in could use a little TLC/repair, and the bathroom lighting was a bit dim in the shower area. All that said, for the price paid and location, I’d recommend staying here and would definitely stay again if I find myself in downtown Vancouver. The big plus for me was the parking situation; it’s a quiet private lot behind to hotel with controlled access. I felt safe leaving my soft top convertible parked there during my visit. I believe the parking rate was $30 Canadian at the time of my visit; reasonable for the area. Thanks for a great stay!
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on 18 Apr 2024
Dear Julia,Thank you so much for your thoughtful and detailed feedback! We're happy to hear that you enjoyed your stay with us overall, appreciating our vintage charm and the value for money that we offer. Your comments regarding noise insulation, room maintenance, and bathroom lighting have been duly noted, and we'll make it a priority to address these areas to enhance the comfort of our guests.We're happy that you found our parking facilities to be secure and reasonably priced. Ensuring the safety of our guests' vehicles is of utmost importance to us, so it's wonderful to know that you felt at ease leaving your convertible on our private parking lot.We truly appreciate your recommendation and look forward to welcoming you back on your next visit to downtown Vancouver. Safe travels, and we hope to see you again soon!Sincerely,Divya Sutra Management

10/10 Excellent

Rim

The staff very helpful and friendly
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on 18 Apr 2024
Dear Rim,We're happy to hear that our staff provided you with helpful and friendly service during your stay! Our team is dedicated to ensuring that every guest feels welcome and well taken care of throughout their time with us. If there's anything specific that stood out to you about the service you received, we'd love to hear about it so we can pass along your compliments to our team members. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another fantastic experience!Sincerely,Divya Sutra Management

2/10 Terrible

Safwat

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom smell mold because of the wooden flooring, the furnitures super old and not good , the hotel smell like old moldy houses, my request was very simple I asked them I need 5 towels every day and I don’t want housekeeping services, and this request I was asking for it every day and not happening, i talked to the receptionist the guy in the Indian morning lady and it was the same ! No trowels and they wanna come and clean the room !!! The elevator took so long to come ! Location was good and nothing else
Stayed 4 nights in Apr 2024
Response from Divya Sutra Management on 18 Apr 2024
Dear Safwat,Thank you for sharing your concerns with us. After investigating with our housekeeping team, we confirmed that your request for 5 towels daily was fulfilled. However, we acknowledge that there may have been delays in fulfilling your request promptly, particularly during peak times when we experience a high volume of similar requests. We apologize for any inconvenience this may have caused. Thanks for understanding.Sincerely,Divya Sutra Management

10/10 Excellent

Mick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was located just west of the downtown core and very walkable. It was quite and although slightly dated it had all the extra amenities (fridge, hot plate, microwave, toaster coffee maker) that you would need to save when spending the night in Vancouver. It was also the cheapest. Well worth it. I would definitely stay there again.
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on 16 Apr 2024
Dear Mick,Thank you for your glowing review! We are happy to hear that you found Divya Sutra Suites to be conveniently located, quiet and equipped with all the necessary amenities for a comfortable stay. Providing excellent value for our guests is always our goal, and we're delighted that you found your stay with us to be well worth it. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Vancouver!Sincerely,Divya Sutra Management

4/10 Poor

Nelson

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Divya Sutra Management on 16 Apr 2024
Dear Nelson,We strive to provide exceptional service to all our guests, and we would value the opportunity to learn more about your stay and how we can improve. Without specific feedback, it's challenging for us to address the issues you encountered. We'd greatly appreciate the opportunity to learn more about your stay and work towards a resolution. Please feel free to reach out to us directly so we can better understand your concerns.Sincerely,Divya Sutra Management

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled to Van for only a couple of days and the area in which this hotel is located at was perfect - so many great restaurants and shopping places around. The hotel itself was amazing! The staff is super friendly, sweet and very accommodating. They gave us recommendations on places to visit and were helpful with whatever we needed. The suites are super spacious, clean, the views are nice and the area gets quiet at night so you get an undisturbed, relaxing sleep. 10/10 would recommend and will be back(:
Stayed 2 nights in Apr 2024
Response from Divya Sutra Management on 12 Apr 2024
Dear Diana,Thank you for sharing your fantastic experience with us! We're happy to hear that you had such a wonderful stay in Vancouver. Our team takes great pride in providing excellent service, and we're glad that you found them to be super friendly, sweet, and accommodating. It's fantastic to know that our staff could assist you with recommendations and anything else you need during your trip.We're also glad to hear that you enjoyed the spacious and clean suites, as well as the nice views from our hotel. It's great to know that the area is perfect for your needs, with plenty of restaurants and shopping nearby.We look forward to welcome you back soon! Safe travels! Sincerely,Divya Sutra Management

8/10 Good

Leo

Stayed 3 nights in Apr 2024
Response from Divya Sutra Management on 1 May 2024
Dear Leo,Thank you for choosing Divya Sutra Suites on Robson for your stay! We appreciate your positive rating and hope you had a comfortable and enjoyable experience with us. If there's anything specific you'd like to share or if there's anything we can do to enhance your next visit, please feel free to let us know. We look forward to welcoming you back again soon!Sincerely,Divya Sutra Management

6/10 Okay

Jas

Liked: Staff & service
Honestly, staff were lovely but my room wasn’t the nicest. I don’t want to leave a bad review so I’ll leave it at it was what you paid for in that area.
Stayed 5 nights in Mar 2024
Response from Divya Sutra Management on 5 Apr 2024
Dear Jas,It's great to hear you found the staff lovely! We'll make sure to pass on your kind words to them. If there's anything specific you think we could do better, please don't hesitate to let us know. We want all our guests to have a comfortable stay. Thank you for choosing us!Sincerely,Divya Sutra Management

10/10 Excellent

Ritik

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel that gives you biggest bang for your buck
Stayed 1 night in Mar 2024
Response from Hotel Management on 8 Apr 2024
Dear Guest, Thank you for your review and thank you for staying with us. I'm happy you found our staff to be friendly and helpful. We hope to welcome you here again in the near future. Thank you for your business.Regards, Hotel Management

10/10 Excellent

JT

I love it very much!
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on 4 Apr 2024
Dear Jt,Thank you for your perfect 5 stars feedback! We aim to provide excellent hospitality service and accommodation to our beloved guests. Your satisfaction is our top priority, and we are happy that we could make your stay memorable. We look forward to welcome back you again soon!Sincerely,Divya Sutra Management

6/10 Okay

Shahar

Liked: Cleanliness, amenities, property conditions & facilities
Nice place.
Stayed 1 night in Mar 2024
Response from Divya Sutra Management on 1 Apr 2024
Dear Shahar,Thank you for your wonderful review! We are happy to hear that you enjoyed your stay with us at Divya Sutra Suites on Robson Downtown Vancouver. Your kind words about our location, accommodations, and service mean the world to us. We hope to welcome you back soon for another memorable experience.Warm regards,Divya Sutra Management

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It’s walkable to many Korean and Asian restaurants. The restaurants are delicious
Stayed 1 night in Mar 2024
Response from Divya Sutra Management on 1 Apr 2024
Dear Alma,We're glad you enjoyed the convenient location near Korean and Asian restaurants! Exploring the diverse culinary scene nearby is always a treat. Thank you for sharing your experience, and we hope to have the pleasure of hosting you again soon at Divya Sutra!Sincerely,Divya Sutra Management

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service
The staff went above and beyond to help make our stay fantastic. We will definitely be coming back.
Stayed 1 night in Mar 2024
Response from Divya Sutra Management on 1 Apr 2024
Dear Brent,That's wonderful to hear! Our staff takes great pride in providing exceptional service, and we're thrilled that they exceeded your expectations. We can't wait to welcome you back for another fantastic stay at Divya Sutra!Warm Regards,Divya Sutra Management

10/10 Excellent

Seleba

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is too expensive $30/night.
Stayed 1 night in Mar 2024
Response from Divya Sutra Management on 1 Apr 2024
Dear Seleba,Thank you for your feedback. The parking fee helps cover maintenance, security, and staffing costs associated with operating the parking facility. It reflects the value of convenient and secure parking in high-demand areas such as Downtown Vancouver.Thank you for understanding.Sincerely,Divya Sutra Management

6/10 Okay

Josiah

Liked: Cleanliness, staff & service, amenities
Although the building is quite old it seems, I enjoyed my stay
Stayed 2 nights in Mar 2024
Response from Divya Sutra Management on 1 Apr 2024
Dear Josiah,Thank you for your wonderful review! We are happy to hear that you enjoyed your stay with us at Divya Sutra Suites on Robson Downtown Vancouver. Your kind words about our location, accommodations, and service mean the world to us. We hope to welcome you back soon for another memorable experience.Warm regards,Divya Sutra Management

8/10 Good

Karen

Stayed 1 night in Mar 2024
Response from Divya Sutra Management on 16 Apr 2024
Dear Karen,Thank you so much for taking the time to leave us such a fantastic review! We are happy to hear that you enjoyed your stay with us and that we met your expectations. It was our pleasure to host you, and we hope to welcome you back again soon for another wonderful experience. Your satisfaction is our top priority, and we're delighted that we could make your stay memorable. Sincerely,Divya Sutra Management

10/10 Excellent

Parminder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay
Stayed 1 night in Mar 2024
Response from Hotel Management on 24 Mar 2024
Dear Guest, Thank you for staying at Divya Sutra Hotel and thank you for your positive feedback. We hope to see you soon again! Thanks!

10/10 Excellent

zahira

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at riviera divya sutra suites was nothing short of exceptional , from the moment i arrived ,i was greeted with warm smiles and impecable service , the check im process was swift and efficient . I wana thanks the beautiful Sharmaine for her help and assistance for all my queries or requests i had . THANK YOU
Response from Hotel Management on 24 Mar 2024
Dear Guest, Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We strive to provide a comfortable and convenient experience for all our guests, and it's fantastic to know that Sharmaine and the rest of our team were able to assist you with everything you needed. We're glad you found our spacious rooms and full kitchenette convenient, and that you had a restful sleep on our comfy beds. We hope to welcome you and your friends back again soon for another great stay! Hotel management

8/10 Good

Stella

Travelled with family
Liked: Cleanliness, staff & service
Lovely new branding of an older property. It’s a bit of a mix right now of old and new but the staff and price make it an exceptional find.
Stayed 1 night in Mar 2024
Response from Hotel Management on 24 Mar 2024
Dear Guest, Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We strive to provide a comfortable and convenient experience for all our guests, and it's fantastic to know that the rest of our team were able to assist you with everything you needed. We're glad you found our spacious rooms and full kitchenette convenient, and that you had a restful sleep on our comfy beds. We hope to welcome you and your friends back again soon for another great stay! Hotel management

8/10 Good

Robert

Stayed 4 nights in Mar 2024
Response from Divya Sutra Management on 12 Apr 2024
Dear Robert,Thank you so much for taking the time to leave us such a fantastic review! We are happy to hear that you enjoyed your stay with us and that we met your expectations. It was our pleasure to host you, and we hope to welcome you back again soon for another wonderful experience. Your satisfaction is our top priority, and we're delighted that we could make your stay memorable. Sincerely,Divya Sutra Management

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 24 Mar 2024
Dear Guest, Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you and your friends back again soon for another great stay! Hotel management

10/10 Excellent

Raj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All experience of my family was good. We wish we had more time to spent there. Beds were little to small as we thought but other than that, it was great place to stay!! Thank you for the good service.
Stayed 1 night in Mar 2024
Response from Hotel Management on 21 Mar 2024
Dear Guest, Thank you so much for your kind words! We're thrilled to hear that your family had a good experience staying with us. We're sorry to hear that the beds were a bit smaller than expected, but we're glad that it didn't detract too much from your overall enjoyment. We truly appreciate your feedback and hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing us for your accommodation needs!

8/10 Good

Gurpreet

Travelled with group
Liked: Staff & service, amenities
.
Stayed 3 nights in Mar 2024
Response from Divya Sutra Management on 21 Mar 2024
Dear Gurpreet,Thank you very much for your positive review rating. Our goal is to ensure your stay is fully satisfying by providing the highest quality of hospitality possible. We eagerly anticipate the opportunity to welcome you back in the future!Warm regards,

4/10 Poor

Wilhelm

Travelled with family and small children
Disliked: Amenities
We arrived late and my husband asked for an extra blanket for our baby and they told us we had to go into our room and call to the front desk and then they would bring us one. Also a hidden fee of 30 for parking. Not that impressed.
Stayed 1 night in Mar 2024
Response from Hotel Management on 21 Mar 2024
Dear guest, Thank you for providing your feedback regarding your recent stay with us. We truly value the opportunity to address any concerns our guests may have and to continually improve our services.We apologize for any inconvenience you experienced regarding the request for an extra blanket for your baby. Our aim is to ensure that all our guests' needs are promptly met, and it seems we fell short in this instance. We will review our procedures to ensure that such requests are handled more efficiently in the future.Regarding the parking charges, we understand your disappointment. We strive to be transparent about any additional fees associated with our services, and it's concerning to hear that this aspect of your stay was not clearly communicated. We want to inform you that parking charges are typically disclosed on booking platforms such as Expedia, and we apologize if this information was not readily available to you during the reservation process.If you have any further concerns or questions, please feel free to contact us directly.Warm regards,

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families and being able to have a separate room.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 20 Mar 2024
Dear Guest, Thank you for staying with us. We are looking forward to welcome you again soon!

10/10 Excellent

Mehari

Liked: Cleanliness, staff & service, property conditions & facilities
The location close to many places
Stayed 1 night in Mar 2024
Response from Hotel Management on 20 Mar 2024
Dear Guest, Thank you for staying with us. We are looking forward to welcome you again soon!

8/10 Good

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the walk ability to surrounding neighborhoods and parks. The staff was extremely nice and accommodating as well.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 20 Mar 2024
Dear Guest, thank you for sharing your experience! We're delighted to hear that you enjoyed exploring the surrounding neighborhoods and parks during your stay. Our staff takes great pride in providing excellent service, and we're thrilled to know that they were able to make your stay even more pleasant. We look forward to welcoming you back again soon!

6/10 Okay

maria

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Line is always busy. They don’t make the bed daily. The elevator takes too long
Stayed 2 nights in Mar 2024
Response from Divya Sutra Management on 18 Mar 2024
Thank you for sharing your feedback with us. We will address these issues promptly to ensure a smoother experience for our guests in the future. If there's anything else we can do to improve your experience or if you have any further feedback, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Rowell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cozy place to stay Benita treat us in the best possible way as well
Stayed 1 night in Mar 2024
Response from Divya Sutra Management on 18 Mar 2024
Thank you for sharing your feedback with us.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again soon.

8/10 Good

Kathline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need ice
Stayed 1 night in Mar 2024
Response from Divya Sutra Management on 13 Mar 2024
Thank you for taking the time to leave us a review! We appreciate your feedback and are delighted to hear that you had a positive experience overall during your stay with us.We hope to have the pleasure of welcoming you back in the future for an even better stay.Warm regards,Divya Sutra Management

8/10 Good

trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room with full kitchen and 2 queen beds. Walls were a little thin though. Some street noise on 4th floor. Great stay.
Stayed 1 night in Mar 2024
Response from Hotel Management on 13 Mar 2024
Dear Guest, Thank you for sharing your feedback with us! We're glad to hear that you enjoyed your stay overall and found the accommodations spacious and well-equipped. We apologize for any inconvenience caused by the thin walls and street noise on the 4th floor. We'll definitely take your comments into consideration for future improvements. We hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Sincerely, Hotel Management