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"They sold my room even though it was prepaid. I arrived at 11pm, tired and ready to get into bed (I would be up the next morning at 7am and would be on my way) and was told that they don’t actually keep the room type you book and pay for. You just get whatever is available. In this case, they had sold all of their king rooms, even though I booked and paid for one and could only offer a queen. Apparently it was an upgrade, which certainly couldn’t be “enjoyed” since I arrived at 11pm and would be leaving 8 hours later. Charging $25 for parking is also a joke. This isn’t a downtown Vancouver hotel. It’s a dingy airport hotel with constant noise - not their fault but bring your earplugs or you’ll regret it. "

"We didn’t do breakfast so this does not apply "

"We stayed here pre cruise. Hotel was clean, staff friendly and everything is walkable. Canada Place is about a 5min walk. Very easy to navigate. Would definitely stay here again."

"Thank you staff"

"The property was okay but trashes were scattered in the corridor in the 5th floor. One front desk sta"

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"Rooms were charming. Staff was exceptional. "

"I didn't have breakfast"

"The room was extremely hot and air conditioning didn’t work. "