Exterior
Check availability

Reviews of Best Western Plus Hotel Plaza

4 out of 5
Best Western Plus Hotel Plaza
Kopparbergsvägen 10, Vasteras

Reviews

8.8

Excellent

Rating 10 - Excellent. 787 out of 1482 reviews" "
Rating 8 - Good. 527 out of 1482 reviews" "
Rating 6 - Okay. 119 out of 1482 reviews" "
Rating 4 - Poor. 28 out of 1482 reviews" "
Rating 2 - Terrible. 21 out of 1482 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Stuart, Lahti

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown hotel. Good value for money, friendly staff, good breakfast and nice clean rooms. Skybar on the top floor was great!
Stayed 1 night in Oct 2023
Response from . on 7 Nov 2023
Hi Stuart,Thank you for your kind feedback. Most welcome back to us!Best regards, Tuija/Receptionen

6/10 Okay

Debra

Business traveller, Travelled with partner
Liked: Staff & service
Bit disappointing- the hotel rooms are run down & stifling hot. The bed was not very comfortable.
Stayed 4 nights in Aug 2023
Response from Mia on 27 Aug 2023
Thank you Debra for your feedback, we appreciate that you take your time to let us know what we do good and where we can become better. Best regards,Front Desk

6/10 Okay

ali

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 20 nights in Jul 2023
Response from Miia on 13 Aug 2023
Tack för din feedback Ali!Best regards,Front Desk

8/10 Good

Stefan D

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was very run down. Staff was great. All but one waiter in dinner restaurant. His behavior was so unprofessional. His flamboyant attitude really came out when we were trying to have dinner. Just out right nasty.
Stayed 6 nights in Jul 2023
Response from Isabell, Receptionen on 3 Aug 2023
Hi,Thank you for your feedback!We are sorry to hear that you have received bad respons from our staff, we will of course pass this on to those concerned.We hope you will consider coming back to us so we can have another chance to give you a first class experience!

10/10 Excellent

Farideh

Stayed 1 night in Jul 2023
Response from Isabell, Receptionen on 3 Aug 2023
Hej!Tack för ditt fina betyg, det gör oss glada att se att ni haft en bra vistelse.Önskar er en fin sommar!

10/10 Excellent

Danger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Miia on 6 May 2023
Thank you for your feedback! Best regards,Front Desk

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and amazing breakfast
Response from Miia, receptionen on 10 Jan 2023
Thank you for your kind feedback Annie! We hope that you will come and visit us soon again.Best Regards,Front Desk

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for families
Response from Miia on 6 Jan 2023
Thank you for you feedback Annie!We hope that you will come and visit us soon again!Best regards,Front Desk

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for families. We received separate bedroom for the adults and beds were placed in the other room for the children for some privacy. The breakfast buffet was amazing!
Response from Miia on 10 Jan 2023
Thank you for your kind feedback! We hope that we will have you as our guest soon again :)Best regards,Front desk

10/10 Excellent

Ian

Stayed 1 night in Dec 2022
Response from Miia on 27 Dec 2022
Tack för din feedback! Vi önskar dig varmt välkommen tillbaka till oss!Bästa hälsningar,receptionen

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2022
Response from Towe on 5 Dec 2022
Hej! Tack för din feedback. Välkommen tillbaka /Towe, receptionen

8/10 Good

Stefan

Stayed 1 night in Oct 2022

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2022

8/10 Good

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Miia on 5 Sept 2022
Stort tack för din fina feedback! Vi önskar dig varmt välkommen tillbaka till oss.Bästa hälsningar,receptionen

10/10 Excellent

Lars

Stayed 3 nights in Aug 2022
Response from Towe on 1 Sept 2022
Stort tack Lars! Välkommen tillbaka till oss. //Towe, receptionschef.

10/10 Excellent

Zahra

Stayed 1 night in Jul 2022
Response from Miia on 29 Jul 2022
Tack för din feedback! Vi önskar dig varmt välkommen tillbaka. Bästa hälsningar, receptionen

10/10 Excellent

Katerina

Stayed 1 night in May 2022
Response from Towe on 10 May 2022
Hej Katerina, Stort tack för ditt fina omdöme. Välkommen tillbaka till oss. //Towe

10/10 Excellent

Alun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stopover
Nice hotel and room, breakfast with plenty of choices. Recommend for overnight stay with good location to shops
Stayed 1 night in Mar 2022
Response from Natacha, receptionen on 19 Mar 2022
Tack för din fina feedback!

10/10 Excellent

Jitesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from Terese, Receptionen on 12 Mar 2022
Stort tack för din fina feedback Jitesh! Varmt välkommen tillbaka snart igen!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
The condition of the suite was bad for its price, the carpet and windows were dirty. The couches were old and were in a worn condition. Not what we expected of a suite. The bed was good. They could have made more cozy and modern with paintings, newer and more modern furniture. Add a table with chairs where you could sit.
Stayed 1 night in Mar 2022
Response from Natacha, receptionen on 5 Mar 2022
Tack för din feedback! Vad tråkigt att du inte tyckte rummen levde upp till dina förväntningar, jag hoppas att vi får äran att välkomna er här igen snart och då ge ett bättre intryck!

4/10 Poor

Carl

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2022
Response from Miia on 28 Feb 2022
Tack för din feedback! Vad tråkigt att ditt besök inte levde upp till dina förväntningar. Vi hoppas att du vill komma och besöka oss igen så vi får visa oss från en bättre sida. Bästa hälsningar, receptionen

10/10 Excellent

jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Walls a bit thin
Stayed 3 nights in Feb 2022
Response from Terese, receptionen on 24 Feb 2022
Thank you for your feedback Jeffrey! I hope we get to welcome you here again soon!

10/10 Excellent

Benoit

Stayed 1 night in Feb 2022
Response from Terese, receptionen on 21 Feb 2022
Stort tack för din fina feedback! Varmt välkommen tillbaka snart igen Benoit!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and modern hotel.
Stayed 1 night in Feb 2022
Response from Miia on 21 Feb 2022
Thank you so much for your feedback! We hope that you will come and visit us soon again friendly stanger :)

8/10 Good

Enrique

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Dec 2021
Response from Towe on 28 Dec 2021
Tack Enrique! Välkommen tillbaka till oss.

8/10 Good

DARIO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Towe on 22 Oct 2021
Hej Dario, Tack för ditt omdöme. Välkommen tillbaka till oss. //Towe

8/10 Good

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Natacha, receptionen on 2 Oct 2021
Tack så mycket för din feedback! Hoppas vi ses igen!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021
Response from Terese, receptionen on 1 Oct 2021
Tack för din feedback! Hoppas vi ses här snart igen!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and service minded staff from desk, security, bar and breakfast staff.
Stayed 1 night in Sep 2021
Response from Terese, receptionen on 1 Oct 2021
Thank you so much for your lovely feedback, I hope we get to welcome you here again soon! Kind regards,

6/10 Okay

Ivana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2021
Response from Terese, Receptionen on 27 Sept 2021
Stort tack för din feedback Ivana! Hoppas vi ses snart igen!

8/10 Good

Jonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Towe on 2 Aug 2021
Hej Jonny, tack för din feedback. Välkommen tillbaka! //Towe, receptionen

8/10 Good

Emil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Terese, Receptionen on 28 Jul 2021
Stort tack för din feedback Emil! Hoppas vi ses här snart igen!

6/10 Okay

Backman

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Very hot in room.
Stayed 2 nights in Jul 2021
Response from Terese, Receptionen on 16 Jul 2021
Tack för din feedback Backman! Varmt välkommen tillbaka och då hoppas vi på svalare väder!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
The checkin was really quick and easy. The staff were nice, the hotel was very clean. The room was small but for 2 people it was ok. There was no air conditioning and it was very hard to sleep at night with the heat. Location is perfect for walking around the town.
Stayed 2 nights in Jun 2021
Response from Towe on 23 Jun 2021
Hello Lisa, Thank you for your feedback, Have a great evening and welcome back to us. //Towe, front desk.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

8/10 Good

PO

Stayed 2 nights in Mar 2024
Response from . on 22 Apr 2024
Tack för din feedback!Varmt välkommen åter.Vänliga hälsningar,Miia i receptionen

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Jennie

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Receptionen on 3 Feb 2024
Tack för ditt fina betyg och varmt välkomna tillbaka! Bästa hälsningar, receptionen!

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Oliver, reception on 2 Feb 2024
Tack för ditt fina betyg Thomas och varmt välkomna tillbaka! Bästa hälsningar, receptionen.

10/10 Excellent

Clas

Stayed 1 night in Jan 2024
Response from Oliver, reception on 2 Feb 2024
Tack för ditt fina betyg Clas och varmt välkommen tillbaka! Bästa hälsningar, receptionen.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Västerås
Väldigt bra frukost. Vi fick ett rum med fönster in mot ett trapphus inte så trevligt. Vi ville inte ha badkar att kliva i och ur och det var ett extremt litet duschutrymme istället.
Stayed 1 night in Jan 2024
Response from miia on 31 Jan 2024
Tack för din feedback! Bästa hälsningar,Miia i receptionen

8/10 Good

Mohamad Ali

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Miia on 31 Jan 2024
Tack för din feedback! Välkommen åter.Bästa hälsningar,Miia i receptionen

6/10 Okay

Henrik

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Miia on 31 Jan 2024
Tack för din feedback! Välkommen åter.Bästa hälsningar,Miia i receptionen

6/10 Okay

Jennie

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Mjaaa...
Om man väljer att ha heltäckningsmatta bör man nog ha grejer för att rengöra den också. Väldigt många sunkiga fläckar. Slitet, behöver verkligen fräschas upp både rum och badrum. Fin frukost dock och sköna sängar. Smidigt med parkering, men det kostade 180kr/n
Stayed 2 nights in Jan 2024
Response from Miia on 14 Mar 2024
Tack Jennie för att du skriver till oss vad vi gör bra och vart vi kan bli bättre, vi uppskattar detta! Vänliga hälsningar,Miia i receptionen

10/10 Excellent

Fredrik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Miia on 31 Jan 2024
Tack för din feedback! Välkommen åter.Bästa hälsningar,Miia i receptionen

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from Miia on 31 Jan 2024
Tack för din feedback! Välkommen åter.Bästa hälsningar,Miia i receptionen

10/10 Excellent

Niclas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevlig personal, rent och fint, trevlig skybar. Centralt
Stayed 1 night in Jan 2024
Response from Miia on 31 Jan 2024
Tack för din feedback! Välkommen åter.Bästa hälsningar,Miia i receptionen

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Miia on 31 Jan 2024
Tack för din feedback! Välkommen åter.Bästa hälsningar,Miia i receptionen

6/10 Okay

Jerry

Liked: Cleanliness, staff & service, room comfort
”Skrapan”
Centralt och nära till allt i city men lyhört mellan rummen. Frukostbuffén höjer totalbetyget.
Stayed 1 night in Jan 2024
Response from Miia on 31 Jan 2024
Tack för din feedback! Välkommen åter.Bästa hälsningar,Miia i receptionen

6/10 Okay

Eva

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Miia on 31 Jan 2024
Tack för din feedback! Välkommen åter.Bästa hälsningar,Miia i receptionen