“The property had no elevator our room was on the 4th floor. After 25 minutes we finally got a rep on the phone. He offered a room on the 2nd floor saying we could store our luggage in their secure storage lockers. Our luggage didn't fit into their locker. I'm 79 my wife is 67 there's no was either or both of us could get a 50 lb suitcase up a 35 foot curved staircase. We told the rep this and left going to another hotel. We have advised our credit card company to refuse payment as the service……
“The property had no elevator our room was on the 4th floor. After 25 minutes we finally got a rep on the phone. He offered a room on the 2nd floor saying we could store our luggage in their secure storage lockers. Our luggage didn't fit into their locker. I'm 79 my wife is 67 there's no was either or both of us could get a 50 lb suitcase up a 35 foot curved staircase. We told the rep this and left going to another hotel. We have advised our credit card company to refuse payment as the service……
Robert