Front of property

Reviews of CHC Continental, BW Premier Collection

4 out of 5
CHC Continental, BW Premier Collection
Lista di Spagna, Cannaregio 166, Venice, VE

Reviews

8.2

Very good

Rating 10 - Excellent. 355 out of 790 reviews" "
Rating 8 - Good. 259 out of 790 reviews" "
Rating 6 - Okay. 92 out of 790 reviews" "
Rating 4 - Poor. 43 out of 790 reviews" "
Rating 2 - Terrible. 41 out of 790 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Duc

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean. I like the breakfast. There have varieties food for the morning.
Stayed 2 nights in Mar 2024
Response from CHC Continental BW Premier Collection on 12 Apr 2024
Dear Mr. Duc, We would like to thank you for reviewing our BW Premier Collection CHC Continental Venice Hotel.It was a great pleasure to have you as a guest, we are happy to hear that you enjoyed our breakfast so much. We hope to welcome you back soon at our BW Premier Collection CHC Continental VeneziaIn the meantime we are sending you our kindest regards, Guest Relation

10/10 Excellent

Andrew John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain about, ALL staff were excellent. Breakfast great, no issues. Shout out to Claudia on Reception who was superb. Counting the days till we return.
Stayed 4 nights in Mar 2024
Response from CHC Continental BW Premier Collection on 16 Mar 2024
Dear Mr. John,Thank you for choosing BW Premier Collection CHC Continental Venezia, your loyalty and valuable contribution to our business is highly appreciated.We are delighted to hear that you enjoyed the services of our team. The feedback like yours does certainly motivate our team to strive for more superior results. We will certainly convey your compliments to them especially those you have mentioned. We look forward to welcoming you back to BW Premier Collection CHC Continental Venezia.Kind regards,Guest Relation

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Easy location to get to from the train station. Not to far from main attractions.
Stayed 2 nights in Mar 2024
Response from CHC Continental BW Premier Collection on 15 Mar 2024
Dear Mrs. Daniela,We would like first of all to thank you so much for having chosen our BW Premier Collection CHC Continental Venice Hotel for your recent stay and the time you have dedicated to review our property and services. We are delighted to hear that you had an amazing time with us furthermore we thank you again for sharing your appreciation of our Hotel and Services with all readers. We look forward to welcoming you back very soon Kind regards,Guest Relation

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CHC Continental BW Premier Collection on 15 Mar 2024
Dear Mrs. Kristen, It is always a pleasure for us to receive this kind of feedback and appreciation.We are really grateful and we look forward to seeing you again soon should you come back to BW Premier Collection CHC Continental Venezia. Yours Sincerely, Guest Relation

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay !!
Enjoyed 3 nights in this fantastic located hotel. Very friendly helpful staff with an upgraded room on arrival. Very efficient check in and friendly hard working breakfast team. Enjoyed the mix of continental and hot breakfast mix. Comfortable room and great views of the Grand canal. Would use again if we head back to this fantastic city.
Stayed 3 nights in Jan 2024
Response from CHC Continental BW Premier Collection on 29 Feb 2024
Dear Mr. Jim, It is always a pleasure for us to receive this kind of feedback and appreciation.We are really grateful and we look forward to seeing you again soon should you come back to BW Premier Collection CHC Continental Venezia. Yours Sincerely, Guest Relation

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was perfectly located from the train station and very walkable. The breakfast was superb.
Stayed 1 night in Jan 2024
Response from CHC Continental BW Premier Collection on 29 Feb 2024
Dear Mrs. Melissa,We are delighted to hear that you enjoyed your stay in our Hotel.It is always a pleasure for us to receive this kind of feedback and appreciation.We are grateful for your constructive comments, which are fundamental to our continued commitment to improvementWe hope to welcome you back soon at our BW Premier Collection CHC Continental Venezia and send you our kindest regards, Guest Relation

10/10 Excellent

amparo

Stayed 3 nights in Jan 2024
Response from CHC Continental BW Premier Collection on 5 Mar 2024
Dear Mr./Mrs. Amparo,thank you very much for the great review and high valued feedback about our hotel & services, highly appreciated!We are also glad to hear that you enjoyed your stay and hope to see you very soon again at our BW Premier Collection CHC Continental Venice Hotel. Kindest regards, Guest Relation

8/10 Good

Daisy da

Travelled with partner
Liked: Staff & service
new renovation bathroom had mold due to moisture. had to change rooms but staff were very helpful
Stayed 2 nights in Jan 2024
Response from CHC Continental BW Premier Collection on 29 Feb 2024
Dear Mrs. Daisy, It is always a pleasure for us to receive this kind of feedback and appreciation.We are really grateful and we look forward to seeing you again soon should you come back to BW Premier Collection CHC Continental Venezia. Yours Sincerely, Guest Relation

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from CHC Continental BW Premier Collection on 5 Mar 2024
Dear Mrs. Vanessa, It is always a pleasure for us to receive this kind of feedback and appreciation.We are really grateful and we look forward to seeing you again soon should you come back to BW Premier Collection CHC Continental Venezia. Yours Sincerely, Guest Relation

8/10 Good

Marianne Van de

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel in good location

2/10 Terrible

avi

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Repeated leaks in the bathroom, including significant standing water when we checked in. Water damage throughout the room. Maintenance merely mopped up water with our own towels in the room and left. Not ideal.
Stayed 3 nights in Nov 2023

10/10 Excellent

Ronald, Whitefish

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to get in and out of for being in Venice
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice staff and nice breakfast. Very handy for the railway station, bus station and the rest of Venice
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Ruth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

DENIZ

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Breakfast Kind people.
Stayed 1 night in Nov 2023

10/10 Excellent

Tendai

Stayed 1 night in Oct 2023

2/10 Terrible

Anita

Disliked: Cleanliness

8/10 Good

Tracy

Liked: Amenities
Smaller than expected. Beautiful scenery and location. Staff were very helpful.
Stayed 2 nights in Oct 2023
Response from BW Premier Collection CHC Continental Venice Hotel on 27 Oct 2023
Dear Mrs. Tracy,we would like to thank you for taking the time for reviewing your stay at our BW Premier Collection CHC Continental Venice Hotel.We are sorry to read that your experience did not meet your expectations and we hope you will give us another opportunity to show you the level of service we always strive for in our hotel.We are anyway delighted to hear that you enjoyed the services of our team. We hope to welcome you back soon at our BW Premier Collection CHC Continental Venezia and send you our kindest regards, Guest Relation

10/10 Excellent

Jamie

Travelled with family
We stayed here for our two days in Venice and I would definitely come back again. We were upgraded to a canal view room upon arrival and it was beautiful. Lots of great restaurants in the area and walking distance to everything you’d want to see.
Stayed 2 nights in Oct 2023
Response from BW Premier Collection CHC Continental Venezia on 27 Oct 2023
Dear Mr. /Mrs. Jamie,thank you very much for your recent stay with us and your nice review.It was a great pleasure to have you as a guest, we are happy to hear that you enjoyed your stay so much and that the location of our hotel was convenient for you. Waiting for welcoming you back soon at our BW Premier Collection CHC Continental Venezia and send you our kindest regards, Guest Relation

10/10 Excellent

Barbara

Stayed 1 night in Oct 2023

6/10 Okay

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is in a very good location close to the terminal however the room was a bit small.
Stayed 3 nights in Oct 2023
Response from BW Premier Collection CHC Continental Venice Hotel on 27 Oct 2023
Dear Mr. Brent,We would like to thank you for reviewing our BW Premier Collection CHC Continental Venice Hotel and as our valuable guest.We really hope to welcome you back soon in our property in order to give us another chance to make your future stay the special one with our usual care and special attention to details and guests needs.Kind regards,Guest Relation

8/10 Good

JANE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Venice
Excellent location near to the train station on the grand canal. Friendly staff who were very helpful. We stayed in the annexe next door which had a bit of a smelly outdoor passageway at times but was lovely and quiet. Would definitely recommend a stay here, felt very safe and lots going on along the streets outside.
Stayed 3 nights in Sep 2023
Response from BW Premier Collection CHC Continental Venice Hotel on 6 Oct 2023
Dear Mrs. Jane,We would like first of all to thank you so much for having chosen our BW Premier Collection CHC Continental Venice Hotel for your recent holidays and the time you have dedicated to review our property and services. We are delighted to hear that you had an amazing time with us furthermore we thank you again for sharing your appreciation of our Hotel and Services with all readers. We look forward to welcoming you back very soon Kind regards,Guest Relation

8/10 Good

Mary

Liked: Staff & service, property conditions & facilities
Loved that it was comfortable, close to the train station and we had a room on the grand canal, so always something interesting to watch.
Stayed 2 nights in Oct 2023
Response from BW Premier Collection CHC Continental Venice Hotel on 6 Oct 2023
Dear Mrs. Mary,thank you very much for the great review and high valued feedback about our hotel & services, highly appreciated!We are also glad to hear that you enjoyed your stay and hope to see you very soon again at our BW Premier Collection CHC Continental Venice Hotel. It was a great pleasure to have you as a guest, we are happy to hear that you enjoyed your stay so much and that the location of our hotel was convenient for you. It is always an amazing experience looking over the Canal Grande.Kindest regards, Guest Relation

10/10 Excellent

GUY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good pick for Venice.
Very professional Hotel in the heart of the action. Being on the Grand Canal the view and boat activity is incredible. Awesome Breakfast Buffet. About a 25 minute walk to St. Mark's Square but an interesting one. Great stay!
View from our room on the 4th floor
Stayed 2 nights in Sep 2023
Response from BW Premier Collection CHC Continental Venice Hotel on 6 Oct 2023
Dear Mr. Guy,thank you very much for the great review and high valued feedback about our hotel & services, highly appreciated!We are also glad to hear that you enjoyed your stay and hope to see you very soon again at our BW Premier Collection CHC Continental Venice Hotel. Kindest regards, Guest Relation

8/10 Good

Tina

Stayed 2 nights in Sep 2023

10/10 Excellent

Danilo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large comfortable room. Clean. Great staff.
Stayed 2 nights in Sep 2023
Response from BW Premier Collection CHC Continental Venezia on 17 Sept 2023
Dear Mr. Danilo, It is always a pleasure for us to receive this kind of feedback and appreciation, We are really grateful and we look forward to seeing you again soon should you come back to BW Premier Collection CHC Continental Venezia. Yours Sincerely, Guest Relation

6/10 Okay

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great location, close to shops and dining. Just a basic standard room with a high price tag - lower your expectations and you’ll enjoy the hotel just fine
Stayed 1 night in Sep 2023
Response from BW Premier Collection CHC Continental Venice Hote on 15 Sept 2023
Dear Mrs Debbie,we would like to thank you for taking the time for reviewing your stay at our BW Premier Collection CHC Continental Venice Hotel.We are sorry to read that your experience did not meet your expectations and we hope you will give us another opportunity to show you the level of service we always strive for in our hotel.We hope to welcome you back soon at our BW Premier Collection CHC Continental Venezia and send you our kindest regards, Regards,Guest Relation

10/10 Excellent

fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was at the perfect location, convenient to everything.
Stayed 2 nights in Sep 2023
Response from BW Premier Collection CHC Continental Venezia on 15 Sept 2023
Dear Mr. Fred, thank you very much for your recent stay with us and your nice review.It was a great pleasure to have you as a guest, we are happy to hear that you enjoyed your stay so much and that the location of our hotel was convenient for you. We hope to welcome you back soon at our BW Premier Collection CHC Continental Venezia and send you our kindest regards, Guest Relation

10/10 Excellent

lobat

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, helpful staff, amazing breakfast buffet
Stayed 1 night in Sep 2023
Response from BW Premier Collection CHC Continental Venice Hotel on 15 Sept 2023
Dear Mr./Mrs. Iobat,thank you very much for the great review and high valued feedback about our hotel & services, highly appreciated!We are also glad to hear that you enjoyed your stay and hope to see you very soon again at our BW Premier Collection CHC Continental Venice Hotel. Kindest regards, Guest Relation

6/10 Okay

Federico

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Debbie

Stayed 1 night in Aug 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and convenient.
The staff were very friendly. The food and sitting along the back patio over the water was really nice. Super convenient to the train station so you can walk with ease. Everything is walkable, bring good shoes and have a great time.
Stayed 2 nights in Aug 2023
Response from BW Premier Collection CHC Continental on 5 Sept 2023
Dear Mr. Jason, It is always a pleasure for us to receive this kind of feedback and appreciation, We are really grateful and we look forward to seeing you again soon should you come back to BW Premier Collection CHC Continental Venezia. Yours Sincerely, Guest Relation

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
The bed are not comfortable
Stayed 3 nights in Aug 2023

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property right on the canal.
Stayed 1 night in Aug 2023
Response from BW Premier Collection CHC Continental Venice on 2 Sept 2023
Dear Mr./Mrs. Gillian, It is always a pleasure for us to receive this kind of feedback and appreciation. We are really grateful and we look forward to seeing you again soon should you come back to BW Premier Collection CHC Continental Venice . Yours Sincerely, Guest Relation

10/10 Excellent

Chaya

Stayed 1 night in Aug 2023

10/10 Excellent

keren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Nice and professional workers, very helpful and kind. Clean rooms, nice breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

Gabriela, Centreville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is wonderful
Stayed 2 nights in Aug 2023

10/10 Excellent

Ebru

Stayed 1 night in Aug 2023

8/10 Good

gorett

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great and the staff very friendly and helpful
Stayed 1 night in Aug 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great
Stayed 1 night in Aug 2023

10/10 Excellent

Arminda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and I like that is so close to the train station
Stayed 2 nights in Aug 2023

6/10 Okay

Ana, El Paso

Travelled with family
Disliked: Staff & service
Location is great if you are traveling by train, otherwise you have to find your way to leave. Hotel is very outdated for its price. The breakfast is good and simple. Staff has very nice and helpful people and really terrible service from other. We were charged the breakfast even though it was included but they would not listen and our flight was soon. Find other hotel, there are so many in Venice!
Stayed 1 night in Aug 2023

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities
TV wasn’t working. Asked front desk to fix it twice. Technician came but couldn’t fix it. Lost power every time tried to use hair dryer.
Stayed 2 nights in Jul 2023

6/10 Okay

Antonios

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Maria

Stayed 2 nights in Jul 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Claudia j

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena opcion en Venecia
Buena opcion de hospedaje en Venecia, el hotel esta cerca de la estación de tren Santa Lucia. Hay muy buena atención, el desayuno incluido es muy bueno, vale la pena. Las habitaciones son limpias y cómodas, no tanto para 4 personas como nuestro caso, ya que resulto pequeña. Para la temporada alta de verano el precio es bastante elevado.
Stayed 2 nights in Jul 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing flashy but solid place.
Stayed 2 nights in Jul 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel. Great view of canal from our room. We selected the breakfast buffet for a nominal fee and sat on the patio right on the water. Walkable to everything.
Stayed 3 nights in Jul 2023