Veracruz All-inclusive Hotel

"The hotel was marketed as a 5-star property, but it didn’t quite live up to that standard. The restaurants and buffet were pretty underwhelming, and the hotel overall felt a bit dated. The pool area was decent, but the staff there were noticeably rude, which hurt the experience. That said, there were some positives. The front desk staff were friendly, the housekeeping team did a great job, and everything throughout the hotel was very clean. The room itself was well laid out and comfortable, and the bed was great for our 8-night stay. Overall, it’s a clean and comfortable hotel, but it doesn’t feel like a true 5-star experience."

"Rooms were a bit outdated and maintained moisture making it constantly feel damp. Walls needed some cleaning and tending to. However the staff was excellent and very"

"It prolly was a bad ass place once, but that was a while back. Room was ample, breakfast was very decent, place was generally clean. Our keys went outta whack four times, ride the elevator on someone else’s key up and down, go to reception, wasted ten minutes every time. No apologies whatsoever, nobody cared, it was prolly happening to everyone. Pools were not clean, service around pools nonexistent, bar was close. Chairs were very very old and need to be thrown away. Beach gets ugly when low tide happens. Food at the adjacent restaurants was comedic, but the price was dramatic, so that was entertaining! Service barely ok! If you have high standards, stay away. This is the worse Westin we ever stayed at. "