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Reviews of SureStay Plus Hotel by Best Western Vernal

2.5 out of 5
SureStay Plus Hotel by Best Western Vernal
1935 S 1500 E, Vernal, UT

Reviews

7.2

Good

Rating 10 - Excellent. 94 out of 296 reviews" "
Rating 8 - Good. 86 out of 296 reviews" "
Rating 6 - Okay. 37 out of 296 reviews" "
Rating 4 - Poor. 45 out of 296 reviews" "
Rating 2 - Terrible. 34 out of 296 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice continental breakfast.
Stayed 1 night in May 2024
Response from manager on 25 May 2024
good Morning. thank you for sharing your good experience. Its really means a lot to get positive review. Thanks Manager.

8/10 Good

Orlando

Liked: Cleanliness, staff & service
The property need some maintenance in some areas
Stayed 1 night in May 2024
Response from manager on 25 May 2024
Good morning, thank you for stay with us in vernal Utah sure stay plus, under new management we are very soon start whole package for BW plus renovation. Next visit i hope you can see bran new hotel in vernal. thanks for your comments. its means a lot. Thank you.

4/10 Poor

Christine

Travelled with family
Disliked: Staff & service, property conditions & facilities
Had to wait a little bit for someone to come to the front desk. Luggage carts were coming apart. Booked into a handicapped room which we did not request. breakfast would have been better is someone had been checking on the food that was available. we were there for at least 20 minutes and no one came by. There were probably 2 bites of eggs left, 2 muffins. Place needs some loving care.
Stayed 1 night in May 2024
Response from manager on 25 May 2024
Good morning. We are very sorry for wait to the BF . Hope you are understand our employee Hard working effort. some times Our worker crews in BF for 10to 15 people in same time. Un controlled situation to serve and manage BF. sorry again . we are working on some point.

2/10 Terrible

Tammy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sam on 16 May 2024
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Misti

Liked: Staff & service
There was a mistake in charges, but they worked with me daily. Very pleasant, no anger or anything like that. Smiles all the way!
Stayed 3 nights in May 2024
Response from manager on 25 May 2024
Good morning. thank you for consider about management hard work to satisfied each and every guest. our account checking system are hold the credit card for money. to ensure to full payment can charge on checkout time. thanks

4/10 Poor

Antoinette

Travelled with family
Disliked: Cleanliness, amenities
Awful, awful dirty. There was so many disgusting things in the room. Like toothpaste on the sink and hair on the floor a quarter of a roll of toilet paper. Food stains on the walls and light switches. Outlets sparking when trying to use. I had to be let in a vacant room to use the bathroom. The keys stopped working due to the card reader batteries died. We were locked out of the room for an hour. The young lady went down to get another set of keys us and/or help but didn’t return. I went down to see what the problem was and she was taking a reservation on the phone. We were present and made to wait. Tv didn’t work until after we finally got back into our room on the second day. Pool and spa broken. No concessions offered only excuses. Upon checkout I was asked to give them a 7/10 or 3/5. They are working on a GW plus banner. Asked me to do it for her unborn child. It was horrible. Kids running up and down the hallways. Playing in the elevator, pushing every button with no supervision.
Stayed 2 nights in May 2024
Response from manager on 25 May 2024
Good morning. I understand your desired. before checking i was explained about Refund money and go to others hotel for pool and spa, its technical issue for electronics equipment , we are not able to fixed in same day. you was completely understand our pool and spa issue. we was not to force for checking. you was inssist to checking on reservations. and agree to our Hotel policy, Next visit make sure before book room for any hotel.

8/10 Good

Paul, COALVILLE

Stayed 1 night in Apr 2024
Response from manager on 29 Apr 2024
good morning.thank you for making a nice review, we are glad to find good hotel and services,

10/10 Excellent

FrankieJo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at SureStay Plus Hotel was a wonderful experience. The room was absolutely spotless. The Manager and staff were accommodating and friendly. I felt safe and secure. I requested and was given a smoking room and there was not even the faintest smell of smoke when I entered the room.
Stayed 2 nights in Feb 2024
Response from manager. on 4 Mar 2024
good morning, thanks for sharing your good experience . its boost our business and your review was matter. we are trying to keep our service level.

6/10 Okay

Justine

Business traveller, Travelled with partner
The property needs some renovations
Stayed 1 night in Feb 2024
Response from bobbi on 25 Feb 2024
thank you for visiting at sure stay plus in nepel utah.next time are goal to providing outstanding service from are side,your comments are very important to us.thank you so much

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Saturday morning like around 6am the fire alarm went off several times for no reason at all first responders showed up couldn’t find the problem had everyone rushed to check out because of it and the front desk lady was being rude.
Stayed 1 night in Feb 2024
Response from manager. on 8 Feb 2024
thank you for sharing your exp. i hope you understand about fire alaram for safety. luckily no one hurt, or n trouble. our duty safety is first , by the way you mentioned time was not right , it was 9 am morning. that is updated for you.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Still have a ways to go.
The room was fairly clean and updated except there was a white stain on the red carpet. That made me worry. The smell of the entire hotel upon entrance was not good. The room smell was only slightly better. The worst part was the bed was rock-hard. This doesn't make for a good night's sleep. I would recommend that you replace all the beds and the carpets. There were also large gaps around the door that let in a lot of light. Weatherstripping would help. The blinds let in a lot of light, black-out curtains are a must in hotels. The TV didn't work. Also, please make sure that all stray hairs are removed. Don't you know that people pull the bedding back to check for bed bugs? Seeing long black hairs under your clean sheets is very disconcerting. There was also a black hair in the tub. It is sad to clean a tub so well and then leave hair behind.
Stayed 1 night in Feb 2024
Response from bobbi on 4 Feb 2024
thank you so much for your review and for sure we are work out with that. we are going to change most of stuff from rooms so after 7 our 8 month you can see nice and different room. thanks again.

4/10 Poor

Jenell

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from bobbi on 25 Feb 2024
thank you so much to stay with us in surestay plus in naple utah.

6/10 Okay

Luke

Travelled with family
Overall the property was okay and a value for the money. With that said, few if any staff were noted and the overall building was not maintained highly clean. In addition, while the room we had was spacious with some nice features (jetted tub and kitchenette) the bed, which should be the focus of the stay, was extremely uncomfortable.
Stayed 1 night in Jan 2024
Response from manager on 30 Jan 2024
good afternoon. we are thank full to your nice survey. next visit we are trying to make you comfortable stay. thanks

6/10 Okay

Isaac

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from bobbi on 4 Feb 2024
thank so much to stay with as and i m so grateful for your time.

4/10 Poor

CHAD

Disliked: Cleanliness, property conditions & facilities
The room smelled bad and the guests staying there were sketchy
Stayed 1 night in Dec 2023
Response from bobbi on 4 Feb 2024
thank you so much for your review.

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023
Response from bobbi on 4 Feb 2024
thank you so much for your nice review and we are happy to make you fill happy in sure stay plus in vernal, ut. i am so grateful for your time.

2/10 Terrible

Becky

Disliked: Cleanliness, property conditions & facilities
It was filthy!!! Hair EVERYWHERE in the bathroom. Light fixtures we’re all pulled out of the wall except one. Carpet was stained and smelled like pee. The side exit doors were not locked, opened to the public. Walls had dripping stains running down the wall. Room was very disgusting!!!!!!
Stayed 3 nights in Dec 2023
Response from manager on 8 Feb 2024
thank you for sharing your exp. if you not comfortable for room cleaning our policy change room same time within 30 minutes. or refund money to your acc. we are sorry for inconvince. thanks.

10/10 Excellent

brittany

Stayed 1 night in Dec 2023
Response from bobbi on 4 Feb 2024
thank you so much for your nice review.we are so grateful we have guest like you.thank you so much again for your review.

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Leann

Liked: Cleanliness, property conditions & facilities
I was traveling as a single woman and felt very safe!
Stayed 1 night in Dec 2023

2/10 Terrible

Craig, Bountiful

Stayed 3 nights in Nov 2023

2/10 Terrible

Jodi

Travelled with family
Disliked: Property conditions & facilities
Unkept and not maintained, dirty walls, doors, filthy floors in room and hallways.
Stayed 3 nights in Nov 2023

2/10 Terrible

Mayra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No Tv remote , stove didn’t work, room dusty and bad smell, bathroom light hard to keep on, they charge me twice in someone else name.
Stayed 2 nights in Nov 2023

2/10 Terrible

Christina, Chandler

Stayed 1 night in Oct 2023

2/10 Terrible

Luc

Travelled with family
Booked online a kitchenette for 2 days. When we arrived we dropped the luggage in the bedroom and went for supper. When back, we examined the room. The cover sheet of my bed had gross brown stains on it. The bed sheet had streaks of I don’t know what. The shower drain was clogged. Hair lol over the bathroom floor. Electrical outlets and fridge door handle were soiled. Very dusty carpet. The beds skirts had disgusting streaks of brown matters. Huge stains on the ceiling. So I went to the main desk and «informed » the clerk, who turned out to be the owner of the place. Harry something. After voicing my disgust to him he offered an other room. I went to inspect it and it was more of the same plus bugs (spider) on the bed sheet. Went back to the reception and I will spare the ridiculous discussion I had with that individual. In the end he called the police on us, me and my daughter, and in the end, we were successful in getting our money back, but not without fighting for it . We even had somebody from Expedia on the phone telling the police that the person Harry did charges Expedia even though if he said he didn’t. Anyway, I’ll spare tithe details but I can assure that this was by far the worst experience I had with a hotel. And all I asked for was a clean room. Stay away from that place I beg you.
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Robert

Liked: Staff & service
Double size mattress impersonating a queen mattres
Room was advertised as gaving a queen bed. The bed was a double. My wife and I were uncomfortable in the bed, so we requested a rollaway. I was charged $20.00 for a rollaway that wa smaller then a single mattress. There was also minimal padding so all the mattress springs could be felt. I didn't even get a flat sheet, just a blanket. Walls were chipped. Shutters on the window were broken. Elevator carpet had a bad stain in the carpet.
Stayed 1 night in Oct 2023

10/10 Excellent

Celina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic as always! We Heart Best Western!! 💜
Stayed 1 night in Oct 2023

10/10 Excellent

Riley

Liked: Cleanliness
Stayed 3 nights in Sep 2023

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Less than you pay for
Carpets were filthy. Nothing super easy to walk to nearby. The hotel is on an asphalt island with one tiny green grass area. The shower pressure was fantastic and the internet was solid
Stayed 4 nights in Sep 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and quiet, easy access, helpful staff, nice breakfast,
Stayed 1 night in Sep 2023

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

8/10 Good

Gail

Room needed some deep cleaning, but it had a good kitchenette. Breakfast had good scrambled eggs and other hot options.
Stayed 2 nights in Sep 2023

2/10 Terrible

Rose

Stayed 1 night in Sep 2023

10/10 Excellent

Kevin

Stayed 1 night in Sep 2023

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was dirty and the door was loose fitting and rattled. Just goto the other end of town for somewhat more decent hotels. In my opinion Expedia needs to drop this property bc it’s dirty and in disrepair.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
SureStay Plus Hotel
The front desk was friendly and helpful. The bed was okay, older blanket on the bed. The pillows weren't the best.The heat/cooling unit had crumbs inside of the grill, peeling wall above the unit. The bathroom was okay. We couldn't get the channels on the television, but we were gone most of the time, so we didn't let them know. The walls were pretty thin, we could hear a person snoring at 2 am, from another room. We also had a guy beat on our door one morning at 5 am.The back entrance door to the building was always open. The breakfast was okay. The price was good, but not sure we would stay here again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Rhett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beat my expectations by a lot. Perfectly fine place to stay. Sometimes extended-stay or these types of budget efficiencies leave a lot to be desired for those of us looking for clean, safe and comfortable accommodations for a night or two.
Stayed 1 night in Sep 2023

4/10 Poor

DAVINA, Okemah

Travelled with family, Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
It was OK for a work trip. Some days no housekeeping at all. No new towels. Hallways and elevator floors dirty understaffed.
Stayed 7 nights in Sep 2023

6/10 Okay

Ariana

Liked: Cleanliness
Disliked: Property conditions & facilities
The clerk says the motel is getting a remodel. It definitely needs it. Good staff.
Stayed 1 night in Sep 2023

2/10 Terrible

Kathryn

Stayed 1 night in Aug 2023

4/10 Poor

Cheni

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not well maintained property
Stayed 1 night in Sep 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Ava

Stayed 1 night in Sep 2023

6/10 Okay

Cheryl

Liked: Cleanliness
Stayed 4 nights in Sep 2023

8/10 Good

Billie, Waddell

Travelled with family
Liked: Staff & service, property conditions & facilities
For the great price it was perfect. The room was clean and the staff was helpful. Parking was easy. Because people use the kitchenettes you might smell an odor at times in the hall (read this in other reviews too) but not your room. The large fridge was great. Our room was street side and it does get little noisy in morning hours. Spa was out of order which was disappointing and workout room is basically treadmill and some weights but for the price I would come back as the pros outweighed the cons.
Stayed 4 nights in Sep 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Mitch

Stayed 3 nights in Sep 2023

8/10 Good

Russell

Liked: Staff & service, amenities
Hallways and elevator smell like smoke, but rooms are large and pretty clean. Used mostly by oilfield workers. Great location near Dinosaur National Monument and Fantasy Canyon. Overall, decent place for the price.
Stayed 1 night in Aug 2023

8/10 Good

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023