Unfortunately, our experience at this property was very disappointing. Due to maintenance issues, the hotel decided to change our room. We had called early in the morning to inform them that we would be checking in late, but this information was clearly not communicated properly.
At check-in, the first room we were offered felt extremely small, enclosed, and almost claustrophobic. We expressed our concern, and the staff member on duty did offer us another room on the third floor. However, the elevator was not working. To his credit, he was kind enough to help us carry our luggage upstairs, which we appreciated.
Another major inconvenience was the parking. The designated parking spot is about two blocks away, and at no point during the booking or communication was it mentioned that parking is chargeable. We ended up going with street parking instead.
Once inside the room, we noticed several issues: there was no exhaust fan in the bathroom, and mold was developing around the bathroom tiles. The room also had an induction stove with an exhaust system, but the exhaust pipe connecting to the outside was missing. This made the exhaust system completely ineffective, as any smoke would remain inside the room.
We chose this property mainly because of its central location and lower price, as we were only staying one night in Victoria. However, after this experience, I now understand why other hotels charge a premium. This was not a stay I would repeat, and it will definitely be my last