Misleading photos and poor service. Unfortunately, our entire experience at Hotel Topazz was a disappointment, from the moment we arrived until the early morning checkout.
I’ll start by saying that I have Platinum status, and it’s usually nice to receive some recognition or benefits — but not here. We arrived at 2:00 PM, and the manager at reception was unfriendly and completely unhelpful. Without even checking the system, he informed me that rooms would only be available after 3:00 PM and that no upgrades were possible because the hotel was fully booked. Ironically, I checked online right away- plenty of rooms were still available. So he was simply not telling the truth. I asked to speak with a supervisor, and he refused.
One of the main reasons I booked this hotel was the beautiful rooftop terrace shown in the photos- I imagined relaxing there while enjoying Vienna. But here’s the shocker: there is no rooftop terrace at all. The terrace you see in the pictures on Expedia and other sites is actually located in a different building across the street, which no longer belongs to the hotel. It’s now a bar with a completely different interior and concept. I couldn’t believe the level of misrepresentation.
The room itself was small, worn, and outdated. Yes, the round windows are unique, but that’s about it. I truly don’t understand the high ratings this hotel gets- to me, it felt like a scam and a huge letdown.
We checked at 5:00 AM and- there was no one at the reception.