“We spent one night at this hotel and loved it. We arrived early and one of our rooms was already ready, which was very convenient. Simple rooms but with everything. The spa is also great, and the restaurant is excellent. Everything went great and we will definitely stay here again whenever we come to this area. Only thing that could be improved is that the pool temperature was not very warm (definitely not 35 degrees), so it was a bit cold for the cool weather.”
“The hotel is gorgeous. Very elegant. Felt like living in a palace. The staff were satisfactory but not very personable. It felt like the staff were aware of the luxurious nature of the hotel and acted removed. Maybe there is no way around it. We felt more personally taken care of in smaller boutique hotels. The breakfast was nice and rich. The communal areas of the hotel were very pretty and elegant. There is definitely a trade off in this hotel between the luxury and person-ability of the……
“The Capra Saas-Fee is a beautiful 5-star hotel, but for us it simply didn’t live up to the hype, especially considering the price.
The hotel itself is lovely, but the service didn’t feel particularly personalised or attentive. We even had to ask three times for our cable car passes. First, they had the wrong email address despite us providing it at check-in; then, even after correcting it, nothing came through. We ultimately had to insist on having the passes printed so we could actually use……
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