4/10 欠佳
Ashley
家人同遊, 親子同遊, 伴侶同遊
2025 年 12 月 3 日
不滿：整潔度、設施服務和住宿狀況
My stay at Sun and Sand Resort Oceanfront Suites in Virginia Beach was unfortunately very disappointing. When we arrived, the first room we were given had a bathtub faucet that ran nonstop. The water was so loud that there was no way we could sleep in that room. Because of that, we had to be moved, and we did not end up in the room type we originally booked.
The room we were moved to still had several issues. The walls were dirty and noticeably scuffed, and the overall space felt like it had not been cleaned well. During our stay, the room was never refreshed or serviced, which made it feel even less comfortable. The balcony door was also a problem. It either would not close completely or was extremely difficult to open, which made it feel unsafe and frustrating.
What concerned me most was the condition of the common areas. A bag of trash sat in the hallway for our entire three day stay. It was there when we checked in and it was still sitting there when we checked out. Seeing garbage left out like that for days made the hotel feel neglected and poorly managed.
I had hoped for a pleasant oceanfront stay, but the level of cleanliness and maintenance was far below what I expected. I truly hope the property improves these issues for future guests.
Ashley
於 2025 年 11 月住了 2 晚
