Birmingham Vitola Fine Cigars Hotels

"Friendly staff, clean rooms, 5 star all the way"

"We checked in on Thursday. Friday morning I called the desk and told them that housekeeping does not need to change sheets because we are staying only three nights. This turned out to be a huge mistake, because our room was not made up once during the stay. All I was doing was trying o save time for the staff. When we left on Sunday morning the glasses were still in the sink since Thursday night. We had to call the desk twice to request towels, coffee and coffee cups. We finally called and he bed was made yup, not changed, on Saturday night. The service was so-so. We were in room 305."

"We had a wonderful stay! The property was clean, comfortable, and exactly as described. The host was responsive and made everything easy from check-in to check-out. We would definitely stay here again and highly recommend it to others."

"Excellent property. Only need food option"

"(1)The phone in our room didn't work. I had to call the front desk with my cell phone. I was told it was because they were renovating and they only just received the new phones that day and hadn't had a chance to put them in the rooms. THIS IS DANGEROUS! What if there had been a break-in or a fire or or her emergency with a guest? (2) The AC Unit was blowing when we arrived, we tried to turn it down (we were cold) but the buttons didn't work. Then we tried to turn it OFF and even the OFF BUTTON DIDN"T WORK. We had already gotten into bed when we discovered this but just blew it off since we were leaving at 5a the next morning, after all the front desk clerk was NOT HELPFUL, NOT APOLOGETIC, acted like we were botherirng her (see below) (2) The remote to the TV would only turn it on and off. Menu didn't work. Guide didn't work. NOTHING worked but on and off. this is how I knew the phone didn't work as I tried to report it with the room phone. When I did the the desk clerk on the phone, she told me I could come down and get another remote if I wanted. I was in my nightclothes! But I went down there anyway. She noticed me walking up to the desk but never raised her eyes up from the computer screen to acknowledge me, Just handed a new one to me. No apologies for the ttrouble. BTW....the replacement remote didn't work either. This may be that the issue is with the TV? (4) Rooms and halls are old and beat up. UGLY, TACKY property."

"Great location and clean room "

"Great location! Hotel was clean and staff was friendly! Monique at the front desk was a delight!"

"Rooms were great and the staff very friendly."

"Amazing staff and coincidently located. Rooms are Nice and food is good"