On booking we made a request for either a ground floor or easy accessible room. We recieved no reply, so we looked through the web site. No where does it say we are unable to accommodate disabled persons.
So i messaged again.
Expedia messaged to say they had accepted our booking & taken payment so we thought our request must be in hand.
How wrong we're we.!
Not only was our room at the back of the hotel, but up lots of tiny stairs & down stairs & up stairs.
We asked to check out but were refused a refund saying they would not refund unless they rebooked the room out. Also blamed expedia for accepting our booking. We were forced
to leave other wise we would have been stuck in the room for three days
Ann
於 2025 年 7 月住了 3 晚
10/10
Didn’t get there till late staff we excellent to deal with very helpful would definitely recommend
Daniel
於 2025 年 6 月住了 1 晚
10/10
It was a great way to spend our first night in the UK. Very clean. Live music. A lot of history to the building. Friendly staff.
Shannon
於 2025 年 6 月住了 1 晚
10/10
Mr DAVID
於 2025 年 3 月住了 4 晚
10/10
Mick
於 2025 年 3 月住了 1 晚
8/10
Catherine
於 2025 年 3 月住了 2 晚
10/10
Wonderful, cute little Inn above a charming pub! Great location. Wonderful area. Parking behind the building was tight, but manageable in a small car.
Alanna
於 2025 年 2 月住了 1 晚
8/10
Catherine
於 2025 年 2 月住了 2 晚
6/10
Not the same nice room as usual as full up was tired and in need of an update but the friendly staff and great service made up for the room
Catherine
於 2025 年 2 月住了 1 晚
4/10
Not too bad, bit of a rabbit warren to find your way round with steep stairs. However had a fire alarm at 4.30 in morning and evacuated to assembly point across street. No fire brigade turned up, no staff to check we were all out.Went back in after 20 minutes when alarm stopped(cold and raining) and found a staff in dressing gown saying someone smoking in room. Not us (don't smoke) but no signs in room stating NO SMOKING.
Thought at least an apology for inconvenience caused, but nothing.
David
於 2024 年 12 月住了 3 晚
10/10
Always so friendly and efficient and lovely Thai food
Catherine
於 2024 年 11 月住了 1 晚
6/10
Last time I stayed here, it wasn't too bad. For a couple reasons this time was worse. There was a machine that runs through the night making all sorts of different sounds. Then in the morning there were doors slamming all the time while I was trying to sleep. Final nail in the coffin was on the last night when the fire alarm went off at 11:30pm...then 1:30am....and then 4:45am... The next morning when we checked out there wasn't an offer of any compensation for the alarm screeching through our last night. Decent location, central to the town and walkable to the train station, but definitely reconsidering coming back.
James
於 2024 年 10 月住了 3 晚
6/10
Room was quite noisy through the night, boiler sounds in an adjacent area. Thai food was nice but the portion size could have been bigger. Fish and chips were average.
Robert
於 2024 年 9 月住了 2 晚
8/10
A very pleasant and friendly hotel, staff were very helpful and looked after you. Food in restaurant was good, overall a very good experience.
Gary
於 2024 年 9 月住了 2 晚
6/10
Catherine
於 2024 年 9 月住了 1 晚
10/10
Great
Edward
於 2024 年 7 月住了 2 晚
4/10
Problem with the plumbing, luke warm water to the bath.
There was damage to the bedroom wall where it looked as if it had been punched (management informed).
Really poor t.v. reception.
david
於 2024 年 8 月住了 2 晚
6/10
Nice hotel but i expect the tv to work for the price i paid.
RICHARD
於 2024 年 7 月住了 1 晚
10/10
Bedroom very clean plenty of space.
Stairs difficult.
Staff charming and helpful
Heather
於 2024 年 7 月住了 1 晚
10/10
relaxing hotel good food excellent staff
Moira
於 2024 年 7 月住了 2 晚
8/10
Bridget
於 2024 年 5 月住了 1 晚
4/10
Overall the stay was practical and the beds and room was a good size and clean. The Thai restaurant served hot tasty food and with a pleasant service.
The breakfast FOH service was not too friendly, a little grumpy in fact. Overall it was a base for a wedding so fit the bill. I would search the area a little better before staying there again.