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Reviews of Fairfield Inn & Suites by Marriott Warner Robins

2.5 out of 5
Fairfield Inn & Suites by Marriott Warner Robins
221 Margie Dr, Warner Robins, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 82 out of 140 reviews" "
Rating 8 - Good. 35 out of 140 reviews" "
Rating 6 - Okay. 11 out of 140 reviews" "
Rating 4 - Poor. 6 out of 140 reviews" "
Rating 2 - Terrible. 6 out of 140 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gralyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms Georgia was an outstanding hostess. Checkin was quick and flawless.
Stayed 1 night in Feb 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Feb 2024

10/10 Excellent

Brock

Stayed 1 night in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay.
Stayed 7 nights in Oct 2023

4/10 Poor

Janetta

Our room condition was poor we had a major plumbing leak for a place that was “supposedly redone” Breakfast had poor presentation and poor selection
Stayed 1 night in Oct 2023

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

KENNETH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No food
Very little food almost nothing by 8:00
Stayed 1 night in Jun 2023

10/10 Excellent

Tim

Stayed 1 night in Jun 2023

10/10 Excellent

Sheelagh, Shelby

Travelled with family
Fast and friendly check in
Stayed 1 night in Jun 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Laura

Stayed 1 night in Feb 2023

10/10 Excellent

Bianca

Liked: Staff & service, amenities, property conditions & facilities
Stay where very nice staff was very friendly i would recommend rhis place a 10.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is FANTASTIC!!! It is my go-to place for a “staycation.” The staff is AMAZING!
Stayed 1 night in Feb 2023

10/10 Excellent

Shelley

Stayed 1 night in Feb 2023

10/10 Excellent

Thomas, Lexington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and helpful staff at front desk and breakfast area. Everything was kept very clean. Room was clean with thankfully no scent of that "room freshener" stuff that you often find at motels and hotels. Their windows opened a bit for fresh air too. I marked this place "yes" for future stays as we pass through GA.
Stayed 1 night in Jan 2023

8/10 Good

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Gina

Travelled with family and small children
Disliked: Property conditions & facilities
The hotel had flooded. Everything was wet. The fire alarm went off all night long. The room smell musty. When we checked out the front desk clerk was a little rude.

10/10 Excellent

Freddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service
No thank you
Stayed 1 night in Jul 2022
Response from Team on 24 Oct 2022
Thank you for your feedback!

4/10 Poor

Jennifer, Lake Elmo

Stayed 1 night in Apr 2022

6/10 Okay

Alyssa

Travelled with family, Business traveller, Travelled with group
Liked: Amenities
Disliked: Staff & service
My family and a few other families we are friends with stayed here this past weekend. The hotel staff was rude to each one of us checking in. Later in the afternoon we asked for towels for the pool because they were out. The lady smacked her lips and rolled her eyes at us. The covers weren’t on the water fountains in the pool area. We could see all the wires. That’s an accident waiting to happen. The rooms were clean.
Stayed 2 nights in Feb 2022
Response from Team on 4 Mar 2022
Thank you for your feedback!

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, amenities
Beds were great! Quiet and awesome breakfast!
Stayed 1 night in Feb 2022
Response from Team on 4 Mar 2022
Thank you for your feedback!

8/10 Good

Amanda, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022
Response from Team on 5 Jan 2023
Thank you for your feedback!

2/10 Terrible

Alfreda Lynn

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I have stayed at multiple Marriott properties from California, Nevada, Michigan, Ohio, Tennessee, Florida, Kansas, etc. and the Warner Robins, GA was the most disappointed. From the musty room, rock hard bed, misaligned curtains, and the meager Buffett breakfast which by asking for extra gravy was like asking for gold. She did not part with it. My stay at this Marriott was the worst. We had traveled over 10 hours with our 5 year old, then with me being disabled was hard enough but then to be given a rock hard bed which amplified my spine and hip pain 20 x over - was too much. I would advise anyone to find another Marriott or stay at the Country Inn & Suites across the way. Your back will appreciate it.
Stayed 1 night in Jan 2022
Response from Team on 4 Mar 2022
Thank you for your feedback!

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Family trip
The service was awesome clean and smelled good everywhere. This was impressive sine pets were allowed. Breakfast was hot and many choices very good. Couple of problems at the start the elevator sounded like it was going to break. Our first assigned room door lock broken and staff placed us in another room quickly. Then my father in laws Heater didn’t work but we went to eat got back and the staff had changed out the unit and put a working one in. I can say for any hiccup we had the clerk staff and maintance were so quick to fix or try to resolve any issues. One thing for sure is how clean this place was .
Stayed 1 night in Dec 2021
Response from Annetta H. on 3 Jan 2022
Good Afternoon Danny!! You being happy makes us Happy; We hope you come see us again! Happy New Year!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Annetta H. on 29 Dec 2021
Good Afternoon Robert! Thank you for your feedback!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
The bed was very comfortable. Everything was clean. The staff members were friendly and helpful. The decor in the rooms is a little outdated, but it makes no difference to me.
Stayed 1 night in Oct 2021
Response from Annetta H. on 18 Oct 2021
Good Morning Michael, Thank you for your Feedback! Come back and see us the next time you're in town.

10/10 Excellent

Oreicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!!
Stayed 1 night in Sep 2021
Response from Annetta H. on 5 Oct 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything is nice
Stayed 1 night in Sep 2021
Response from Annetta H. on 13 Sept 2021
Good Morning Michael and thank you for your feedback!

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Annetta H. on 2 Sept 2021
Hey Norman! It looks like you enjoyed your stay; Whenever you're in the area again. Keep us in mind! There's always room for you!

8/10 Good

Kimberli

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay!
Overall my stay was good. No major issues.
Stayed 1 night in Aug 2021
Response from Team on 10 Aug 2021
Thank you for your feedback

8/10 Good

Stacey

Stayed 2 nights in Jul 2021
Response from Team on 10 Aug 2021
Thank you for your feedback

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
The hotel was a little run down. Shower curtain was not hung properly, someone skipped a hole so it wasn't long enough and water came out the sides if you weren't careful. Location was convenient and check in was easy, not bad for a quick one-night stay on our way to the beach.
Stayed 1 night in Jul 2021
Response from Team on 10 Aug 2021
Thank you for your feedback

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Team on 9 Jul 2021
Thank you for your feedback!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Wonderful. After a long day of travel, this was the perfect place to stop.
Stayed 1 night in Jun 2021
Response from Team on 28 Jun 2021
Thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE enjoyed our stay.Everything was clean. STaff was really helpful and friendly . Housecleaning was very kind and helpful.
Stayed 2 nights in May 2021
Response from Team on 7 Jun 2021
Thank you for you feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I never have a bad stay at Marriott. It was clean, comfortable, and the check in staff was friendly. And until you asked the last question about communities that would benefit from this review, I have to reconsider my opinion of Marriott. If all lives matter, what difference does it make what the color or race of someone is?
Stayed 1 night in Apr 2021
Response from Team on 14 May 2021
Thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with superb service and so very clean! The bed was so comfy and the hot tub was great! We will definitely go back to this wonderful hotel!
Stayed 1 night in Apr 2021
Response from Team on 4 May 2021
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Team on 19 Apr 2021
Thank you for your feedback!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the hotel at approximately 4:30pm, were told they didn't have our room ready. We needed to get ready for a wedding that evening. We were told they would call us when it was ready. They never called. At 8:30pm I went back to the hotel to check on the status. They apparently had forgotten to call us. It ruined our plans. The staff were courteous but the management severely lacking
Stayed 1 night in Mar 2021
Response from Team on 6 Apr 2021
Thank you for your feedback!

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Team on 6 Apr 2021
Thank you for your feedback!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quality was exceptional. Comfortable beds and super clean!
Stayed 1 night in Mar 2021
Response from Team on 22 Mar 2021
Thank you for you feedback!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pros - The pool was a nice size. It stayed open late and the staff was not prompt closing or locking the door at closing time. My daughter really enjoyed the pool. The lady who checked is in was very kind and friendly. Cons - This hotel is really outdated. It needs some tender loving care. This was one the worst “Marriott” properties I ever stayed in. Our bathroom had somebody’s hair all over the place. The lady at the front desk said she would move of to a different room but at that point we had already disinfected and cleaned the room ourselves. The air conditioner in the room was extremely loud. It made it really difficult to get a good night sleep. We stayed for 3 days, one of the days housekeeping did not come and clean our rooms. Thus we went downstairs and asked for 4 sets of towels and the lady at the front desk said she does not have four sets of towels. It wasn’t until we pushed back that she finally gave us some towels. Anytime we we to the front desk we had to wait for someone to come help us. There was no bell to let the workers know that we were there, this often times we were standing there for about 5 minutes before we were helped. The continental breakfast did have many options but did not have the staple that you are used to seeing when you stay at the Fairfield inn and Suites “waffles”. If someone would put some tender loving care into this property it could be a nice hotel.
Stayed 3 nights in Mar 2021
Response from Team on 9 Mar 2021
Thank you for your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Needs to be updated. Building is over 20 years old and the room to a remodel
Stayed 2 nights in Mar 2021
Response from Team on 9 Mar 2021
Thank you for your feedback!

10/10 Excellent

Danny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Team on 1 Mar 2021
Thank you for your feedback!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Team on 1 Mar 2021
Thank you for your feedback!

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Team on 15 Feb 2021
Thank you for your feedback!

2/10 Terrible

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Team on 15 Feb 2021
Thank you for your feedback!

8/10 Good

C.Green, Warner Robins, Ga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The receptionist was extremely friendly and made me feel comfortable from the start.
Stayed 1 night in Jan 2021
Response from Team on 1 Feb 2021
Thank you for your feedback!