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Dear Guest,It was our pleasure to host You during the stay at Warsaw Marriott hotel. Thank You very much for Your opinion about hotel services. Our job is to satisfy our Guests. Thank You. We will share your opinion with the staff. Hope to host You soon again. Best regards
Dear Guest, It was our pleasure to host You during the stay at Warsaw Marriott hotel. Thank You very much for Your opinion about hotel services. Our job is to satisfy our Guests. Thank You. Hope to host You soon again.Best regards
6/10 Okay
Michael
12 Apr 2024
At first glance it is very nice luxurious hotel very well located in downtown Warsaw. But it’s a hotel with an attitude that we are the Marriott, and it’s fine if it’s followed by the service. I arrived to the hotel by taxi from the airport. I was greeted and offered help by the doorman in English. When I answered in Polish he turned around and walk away. Breakfast buffet looked nice but eggs and sausages were hardly warm. I stayed two nights, and second night I wake up with a rush on my stomach. I suspect it was from bedbugs. There are a lot of nice hotels in Warsaw with great service without bedbugs.
Michael
Stayed 2 nights in Apr 2024
Response from Warsaw Marriott on 12 Apr 2024
Dear Guest, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the appropriate leadership teams to ensure the necessary guidelines are in place and reviewed to prevent such issues from occurring in the future. Once again, accept our earnest apology.Sincerely, Norbert Zapart, Front Desk Manager Warsaw Marriott Hotel
6/10 Okay
Jeffrey
Travelled with group
25 Mar 2024
Liked: Staff & service
Nice view and good area. They didn't tell us there was t a gym available until we got there. Also finger prints all over the window In the room and looks like it needs to be updated
Jeffrey
Stayed 2 nights in Mar 2024
Response from Beata on 26 Mar 2024
Dear Guest,Thank you for choosing Warsaw Marriott Hotel for the stay. We are very sorry that our swimming pool is under the renovation now. For the hotel guest we can propose to use the pool in the city and we can also pay for the drive way by the taxi. In the hotel we have only temporary gym available for the guests located on the second floor. All your comments are very important for us and we will share them with the management team. I hope you will give us another chance to host you. Warsaw Marriott TeamAt Your Service Agent
Dear Guest,It was our pleasure to host You during the stay at Warsaw Marriott hotel. Thank You very much for Your opinion about hotel services. Our job is to satisfy our Guests. Thank You. Hope to host You soon again.Best regards
Dear Guest,Thank You for finding time to rate our services.Hope to see You soon again to improve Your opinion about the hotel and hotel staff.Best regards
You won’t regret if you stay at hotel Marriott Warsaw centrum, the staff are very decent & professionals.
Regarding the location, it’s located in the heart of Warsaw. Few minutes to Warsaw Railway station and Zlote Trasy shopping mall.
I have stayed actually several times in this hotel.
Nadhmi
Stayed 3 nights in Dec 2023
Response from Front Office Team on 17 Dec 2023
Thank you very much for your words of appreciation Mr. Nadhmi.Have a very nice week,Looking forward to hosting you again whenever your travel plans will bring you to Warsaw again.
6/10 Okay
william
Business traveller
15 Dec 2023
Liked: Room comfort
william
Stayed 1 night in Dec 2023
Response from Front Office Team on 17 Dec 2023
Thank you very much for your words of appreciation Mr. William.Have a very nice week,Every day we do our best to improve our service . Looking forward to hosting you again whenever your travel plans will bring you to Warsaw again.
Dear Madam,Thank you for your opinion about Warsaw Marriott hotel, our services and location and people working at the hotel.It was a great pleasure to read it.We hope to see you soon with us again, we will do our best to satisfy you once again.Best regards
4/10 Poor
Justin
5 Dec 2023
Disliked: Staff & service
Justin
Stayed 5 nights in Nov 2023
Response from Warsaw Marriott on 6 Dec 2023
Dear Guest, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. If you could share what inconveniences you experienced during your stay we would be able to report them to the appropriate leadership teams to ensure the necessary guidelines are in place and reviewed to prevent such issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Once again, accept our earnest apology.Sincerely, Warsaw Marriott Team
Dear Guest, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. If you could share what inconveniences you experienced during your stay we would be able to report them to the appropriate leadership teams to ensure the necessary guidelines are in place and reviewed to prevent such issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Once again, accept our earnest apology.Sincerely, Warsaw Marriott Team
I was offered an ungraded to a room with city view. It was more than my expectation. The breakfast buffet was abundant and bountiful. It has a good spread of bakery products and fresh and hot items. The croissant was simply irresistible.
Pros: Front desk support was great. Cleaning ladies were super accommodating
Pool area was great. Room views are great. 40th floor wonderful.
Cons: #1 Netflix on TV doesn't work, terrible TVconnection with YouTube on TV that keeps lagging a minute every five. #2 Bathroom drain clogged up the whole stay #3 In room service messed up. Said it will be an hour wait , called 1.5 later to find out the order was never given to the kitchen, they made a pizza in ten minutes and it was terrible eat. #4 gym equipment is just bad
Stan
Stayed 1 night in Nov 2023
Response from Warsaw Marriott on 20 Nov 2023
Dear Guest,Thank you for taking time to share your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Your feedback has been shared with the Managers of the appropriate departments so that they look into the case.Best regards,Warsaw Marriott Team
The hotel is incredibly dated and not a true 5 star. Good location but that’s about it.
Chad
Stayed 1 night in Oct 2023
Response from Warsaw Marriott Team on 24 Oct 2023
Dear Guest,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the appropriate hotel leadership teams.We realize that time has an impact on everything in our lives, so we are glad to inform our guests that the renovation project of the hotel interior is being performed at the moment.Once again, accept our earnest apology.Sincerely, Warsaw Marriott Team
6/10 Okay
Douglas
Travelled with family
10 Oct 2023
Liked: Cleanliness, staff & service
Douglas
Stayed 6 nights in Oct 2023
Response from Warsaw Marriott on 11 Oct 2023
Dear Guest,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. If you could share what inconveniences you experienced during your stay we would be able to report them to the appropriate leadership teams to ensure the necessary guidelines are in place and reviewed to prevent such issues from occurring in the future. Best regards,Warsaw Marriott Team
Great overall. Very helpful and polite waiting staff in the restaurant. A few of reception staff not very helpful. My number one choice hotel for Warsaw for location not to mention the in house casino if you want to try your luck.
Vincent
Stayed 2 nights in Oct 2023
Response from Warsaw Marriott Team on 13 Oct 2023
Dear Guest,Thank you for taking time and share your experience with us. We apologize for some inconveniences you had during your stay.Your opinion has been shared with the Manager of the Reception so that he will look into this case.Best regards,Warsaw Marriott Team
Dear Guest,Thank you for choosing Warsaw Marriott hotel. We are happy that we met your expectations and you left the hotel satisfied. It was our pleasure to host you. Thank you for your positive feedback.Best regards
Dear Guest, Thank you very much for a very positive assessment of your stay at Warsaw Marriott hotel. It was a great pleasure to host you with us.Hope to see you soon againBest regards
Dear Guest,thank you very much for your very nice, positive opinion about the hotel, staff and services. You are always very welcome at our property. Hope to see you soon again.Best regards
4/10 Poor
Joette
25 Sept 2023
Liked: Property conditions & facilities
Joette
Stayed 1 night in Sep 2023
Response from Front Office Team on 26 Sept 2023
Dear Guest,We feel sorry that we did not meet your expectations. Please specify your comments so we can improve our services for you and all hotel Guests. We hope to satisfy you next time.Best regards
Great location, close to nice restaurants, coffee shops and Zlote Terasy shopping mall,
great transportation options, it was very easy to move around the city
The room was very clean and quiet, friendly and helpful hotel staff
I will definitely go back
Dear Guest,Thank you very much for your feedback. We feel happy that you left the hotel satisfied and we met your expectations. It was our pleasure to host you. Thank you for choosing Warsaw Marriott hotel.Best regards
Dear Guest, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. If you could share what inconveniences you experienced during your stay we would be able to report them to the appropriate leadership teams to ensure the necessary guidelines are in place and reviewed to prevent such issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Once again, accept our earnest apology.Sincerely, Warsaw Marriott team
The hotel is great and meets all expectations. We did have a rude European yell at us at the pool, but that isn’t the hotel’s fault, and to their credit, the life guard witnessing this was very calm and diplomatic when handling the situation.
Hotel was located very close to the Central train station and plenty of restaurants and mini-marts (incase you don’t want to pay the hotel’s high prices for drinks and snacks). We really enjoyed our 2 night stay.
The Marriott Hotel is an iconic building in Warsaw. We were lucky to be put in a double room with the view of the Palace of Culture - it was fantastic. Breakfast was great, it had a large variety, with surprisingly a lot of people. The hotel is 5 stars and we will come back again.
Verified traveller
Stayed 1 night in Aug 2023
Response from Front Desk Manager on 28 Aug 2023
Dear Guest,It was our pleasure to host you and hope to host you in the future. Thank you for your great opinion. We are very pleased that you enjoyed your stay at Warsaw Marriott hotel.