2/10 Terrible
Casey E.
20 Apr 2024
Disliked: Cleanliness
Envitae managed apartment
List of problems:
Night of arrival: keypad not functioning. Had to walk around the building in the dark to walk down to parking garage. Doors were all propped open to elevators leaving building vulnerable to non residents…not safe.
Also night of arrival: kitchen sink dirty and smelled of sewage.
Keypad continued to be non functional each day requiring us to walk down to parking garage.
Kitchen sink worsened on Wednesday April 17th and reported to host. Therefore kitchen non functional on April 17th.
Current email of notification of water shut off on majority of day on April 18th.
Although possibility of maintenance was disclosed in your fine print, we felt misled of the extent. We feel like you should have been more forthcoming in how much construction was going on in the building.
Our sole purpose of renting your apartment was to have a safe place for us to stay while our son is hospitalized and a safe and healthy place for him to recover post surgery. Your apartment has not proven to be functioning.
3rd party “host” Envitae…all seemed to be AI…infuriating when trying to communicate.
Casey E.
Stayed 5 nights in Apr 2024