6/10 Okay
Alice, Las Vegas
Business traveller
21 May 2024
Disliked: Staff & service, amenities, property conditions & facilities
Started out quite rocky when the front desk failed to answer the telephone for an hour, despite my repeated calls while being transported from the airport (my flight was delayed, I was calling to tell them I was on my way and not to give up my room). Panicking, I got to the hotel and the front desk person greeted me and when I said I had been calling (and emailing and messaging through the Expedia app) for an hour and was freaking out thinking I would be stranded in downtown DC late at night - her response was that she had had a large group checking in and couldn’t get to the phone. She heard it ringing - repeatedly - but just left it while checking in the group. I was - and still am - gobsmacked. I had tears in my eyes from panicking in the car and she didn’t really seem to care.
Got to my room and it was fine - not anything to write home about except the light switch didn’t work so I traced the main lighting fixture to a plug in the wall and unplugged it to make the room dark. Bathroom was tiny and I could barely fit my hands under the sink faucet. Bed was comfy, though and the AC worked great so I slept pretty well.
The included breakfast is actually pretty gross and served on paper plates with plastic utensils. Not recommended and this whole experience was definitely NOT worth $500 a night.
Definitely do not recommend (at any price) and am grateful my stay is over.
Alice
Stayed 2 nights in May 2024