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Reviews of Waterton Glacier Suites

2.5 out of 5
Waterton Glacier Suites
107 Windflower Ave, Waterton Lakes National Park, Waterton Park, AB

Reviews

8.4

Very good

Rating 10 - Excellent. 374 out of 881 reviews" "
Rating 8 - Good. 351 out of 881 reviews" "
Rating 6 - Okay. 102 out of 881 reviews" "
Rating 4 - Poor. 33 out of 881 reviews" "
Rating 2 - Terrible. 21 out of 881 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Joana Marie

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice view
Stayed 1 night in May 2024
Response from Manager on 19 May 2024
Thank you for your feedback, Joana Marie, and thank you for visiting Waterton.

8/10 Good

Shira

Liked: Cleanliness, staff & service
The property was beautifully located and the rooms were great. They have issues with internet which caused problems on the tv and on our 2 rainy days that was a problem.
Stayed 3 nights in May 2024
Response from Manager on 13 May 2024
Thank you for your feedback, Shira, it's very important to us. The service provider for the village of Waterton is currently in the process of changing out the base infrastructure, which has caused some intermittent outages for the community.

10/10 Excellent

usha sri

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean stay
Stayed 1 night in May 2024
Response from Manager on 12 May 2024
Thank you Usha Sri, we appreciate your feedback. I hope you visit us again.

8/10 Good

David, Calgary

Travelled with family
Liked: Cleanliness, amenities
The room itself was great, however, the TV didn’t work, and the staff were a bit disorganized. The location isn’t great in that it’s in front of the church of Jesus Christ of latter-day Saints and then a parking lot behind so there isn’t really a view. The town of Waterton is very tiny so you can get around within 10 minutes anywhere. However, the room will do, but I don’t think I would come back.
Stayed 2 nights in May 2024
Response from Manager on 12 May 2024
Thank you for your feedback, David. During your stay there were reception issues with the cable television service for the entire village. I'm sorry you were disappointed with your stay.

10/10 Excellent

Devin

Travelled with partner
Great room
Stayed 1 night in May 2024
Response from Manager on 12 May 2024
Thank you for the feedback, Devin, and thanks for visiting Waterton!

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the layout of the room!! Being able to close off the bedroom and the living room was a huge bonus for my son and I. We will definitely be back.
Stayed 1 night in May 2024
Response from Manager on 12 May 2024
Thank you for your feedback, Kimberly, and thanks for coming to Waterton!

10/10 Excellent

patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very nice. This property is well maintained. We highly recommend this Inn and will stay again. Excellent service.
Stayed 1 night in May 2024
Response from Manager on 12 May 2024
Thank you for your feedback, Patricia, it's very important to us. I hope you visit us again.

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable and the tv channels were good (but no HBO). There was air con and two fireplaces - not bad! The space needs a desk though, and somewhere to put your luggage (no luggage racks). It could also use a chair and/or a table. They could really use some framed pictures on the walls, which are mostly bare. The service was good though… overall 3.85 / 5.
Stayed 1 night in May 2024
Response from Manager on 12 May 2024
Thank you for your feedback, Doug, and thanks for staying at Waterton Glacier Suites.

10/10 Excellent

Krystal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the loft room we were given and how quiet it was. It was also really clean. With that said, the mattress on the murphy bed and the pillows in general need to be replaced.
Stayed 2 nights in May 2024
Response from Manager on 10 May 2024
Thank you for your feedback, Krystal it's very important to us. I will be meeting with our Operations Group to take up your concerns.

8/10 Good

Bisman

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Manager on 5 May 2024
Thank you for your feedback, Bisman, it's very important to us. I hope you visit us again.

10/10 Excellent

Princess Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Thank you very much for your feedback, Princess Diane, it's very important to us. I hope you visit us again.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 27 Apr 2024
Thank you for your feedback, Mike, and thanks for staying at Waterton Glacier Suites.

8/10 Good

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 27 Apr 2024
Thank you for your feedback, Harriet, it's very important to us.

10/10 Excellent

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so beautiful and clean! It was before busy season but still very nice property and staff was very courteous. Would return!
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Thank you for your feedback, Chloe, it's very important to us.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went during off season so town was very quiet and not many amenities open. Hotel was great, staff were friendly and helpful. Room was beautiful, highly recommend!
Stayed 2 nights in Mar 2024
Response from Manager on 1 Apr 2024
Thank you for your feedback, Elizabeth, and thank you for staying at Waterton Glacier Suites.

10/10 Excellent

tara

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
Thank you for your feedback, Tara, it's very important to us. I hope you visit us again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 11 Feb 2024
Thank you for you feedback, Andrew, it's very important to us. I hope you visit again.

8/10 Good

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roof sounded like the metal was flapping all night in the wind. Otherwise great stay. The wine selection in the restaurant is awful… would like to see that improve.
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Thanks for the feedback, Jade, it's very important to us.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 22 Jan 2024
Thank you for your feedback, Ellen, it's very important to us. I hope you visit us again.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing recharge
Our 4th annual New Year’s Eve at this hotel! It’s always clean, comfortable and such a relaxing atmosphere!
Stayed 3 nights in Dec 2023
Response from Manager on 15 Jan 2024
Thank you for your feedback, Danielle, it's very important to us. I hope to see you again next year!

10/10 Excellent

Maurice

Travelled with partner
Very helpful staff Loved the room layout
Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Thank you for your feedback, Maurice, it's very important to us.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 8 Jan 2024
Thanks for staying with us, Anthony, we appreciate your feedback.

10/10 Excellent

Laureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 8 Jan 2024
Thanks for your feedback, Laureen, I hope you visit us again.

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Manager on 8 Jan 2024
Thank you for your feedback, Jason, it's very important to us. Thanks for staying at Waterton Glacier Suites!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Thanks for your feedback, John, it's very important to us. I hope you visit again.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful destination.
Lovely.
Stayed 2 nights in Dec 2023
Response from Manager on 27 Dec 2023
Thank you for your feedback, Nancy, I hope you visit us again.

10/10 Excellent

Edyson

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Thank you for your feedback, Edyson, it's very important to us. I hope you visit us again.

10/10 Excellent

Jasmin

Travelled with family and small children
Beautiful loft with a stunning mountain view. My kids love it there and don’t even want to come home. 😊
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Thank you for your feedback, Jasmin, it's very important to us.

8/10 Good

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer Town
Excellent hotel, just make sure you go during the busy season. The hotel clerk said Waterton was a summer town, and we went in November and NOTHING was open. Not even the gas station. They did have a restaurant in the hotel but it was only open after 5pm.
Stayed 3 nights in Nov 2023
Response from Manager on 15 Nov 2023
Thank you for your feedback, Stacie. During the winter months there are only 3 options for dining in the Park, and 3 hotels are open.

10/10 Excellent

Carlo Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great staff.
Response from Manager on 11 Feb 2024
Thank you for your feedback, Carlo Alberto, and thanks for staying at Waterton Glacier Suites.

10/10 Excellent

Mathieu

Stayed 1 night in Nov 2023
Response from Manager on 27 Dec 2023
Thank you for your feedback, Mathieu, and thanks for staying at Waterton Glacier Suites!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Manager on 5 Nov 2023
Thank you for your feedback, Richard, it's very important to us.

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT IS ALWAYS AN AMAZING STAY AT WATERTON GLACIER !!!!!
Stayed 2 nights in Nov 2023
Response from Manager on 4 Nov 2023
Thank you for your feedback, Sylvie, and thanks again for staying with us.

8/10 Good

carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Thank you for your feedback, Carolyn, and I hope you visit us again.

10/10 Excellent

Leslie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
nice place
Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Thank you for your feedback, Leslie, I hope you visit us again.

8/10 Good

Louise, Ste-Marie-de-Kent

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The exterior of the building is a bit dated but once inside the room we were impressed with the layout and how clean it was. There is no view of the lake from the hotel. We would go again.
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Thank you for your feedback, Louise, we appreciate you staying with us.

6/10 Okay

Allison

Travelled with partner
Liked: Staff & service
The staff were great!!
Stayed 2 nights in Oct 2023
Response from Manager on 22 Oct 2023
Thank you for your feedback, Allison, it's very important to us.

4/10 Poor

Kelli

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
No breakfast options whatsoever.
Stayed 1 night in Oct 2023
Response from Manager on 22 Oct 2023
Thank you for your feedback, Kelli, the Italian Restaurant in the hotel is only open for dinners, but there is another restaurant about a 5 minute walk from us that serves a good breakfast.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls seemed thin... you can hear loud neighbors
Stayed 1 night in Oct 2023
Response from Manager on 5 Nov 2023
Thanks for your feedback, Ryan, I hope you visit us again.

8/10 Good

Dennis

Stayed 2 nights in Oct 2023
Response from Manager on 10 Nov 2023
Thank you for your feedback, Dennis, it's very important to us.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice perfect for a two people just wanting a night away
Stayed 1 night in Oct 2023
Response from Manager on 16 Oct 2023
Thank you for your feedback, Ryan, it's very important to us. I hope you visit us again.

6/10 Okay

Rob

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
Brought my wife and daughter here for a weekend getaway in the mountains. The hotel room was nicely finished and clean, but the hotel itself was a bit underwhelming given the price I paid, considering the other hotel(s) operating during the slow months (Oct-May). The bed wasn’t very comfortable and my wife left with considerable back pain. The hotel staff were generally friendly, except for one staff member in the restaurant who was acting rather condescending towards the other staff member, right in front of us; we felt that it was a bit inappropriate. Desk clerk upon checkout asked me to wait while he chatted with someone else about things that were not business related. The food was a bit overpriced for what you get, as well. I felt they could have also had some breakfast items out in the morning as there is otherwise nowhere to go for breakfast during the off months when many businesses are shut down. Nice enough hotel, but kinda overpriced. Not sure id stay there again if I came back to Waterton.
Stayed 2 nights in Oct 2023
Response from Manager on 16 Oct 2023
Thank you for your feedback, Rob, I'm very sorry you were disappointed with your stay.

10/10 Excellent

Danaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all activities, clean, comfortable. Restaurant on site.
Stayed 1 night in Oct 2023
Response from Manager on 18 Oct 2023
Thank you for your feedback, Danaya, and thanks for staying with us.

8/10 Good

Christopher, Billings

Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable stay. No refrigerator in the room was a bummer. No cups in room either. Otherwise, we enjoyed our stay. Staff was very friendly.
Stayed 1 night in Oct 2023
Response from Manager on 16 Oct 2023
Thank you for your feedback, Christopher. All of our rooms have fridges, microwaves, and coffee makers, along with cups and condiments. If the bedroom door is open, it conceals the closet containing said articles.

2/10 Terrible

Joanie

Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Thank you for your feedback, Joanie, it's very important to us.

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We had a lovely room. Gorgeous largely. Two things, though: we were unable to get the AC working--no instructions on how to get its remote to work, so the room was a little too warm. And, then in the morning we were unable to get the tv remote working. No instructions for it either. Neither was a big deal because we were able to open the window, and we didn't care about a tv set we weren't able to get going.
Stayed 1 night in Oct 2023
Response from Manager on 13 Oct 2023
Thank you for your feedback, Jack, it's very important to us. At any time you are having difficulty making things work, our Front Desk is there to help. I'm sorry you had problems with your room.

10/10 Excellent

JEEYEON

Stayed 2 nights in Oct 2023
Response from Manager on 11 Oct 2023
Thank you for your feedback, JEEYEON, it's very important to us.

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service.
Stayed 2 nights in Oct 2023
Response from Manager on 22 Oct 2023
Thank you for your feedback, Kristine, it's very important to us. We hope you visit us again.

10/10 Excellent

homa, Del Mar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was during the last week before all the shops and the town would essentially shut down. The restaurant at the hotel was closed but there were plenty of restaurants within walking distance still open. Waterton is a quaint little town. Our room was quiet, had a good view, it was clean and everything worked. The heating is through the fireplace but we did not use it. You see deer walking freely in town. We only stayed one night and next day we explored the park and went on some hikes before heading off to Banff. They have had a wildflower and the surrounding mountains are mostly bare of trees. But it is still worth a visit and the town is by one of the largest lakes in the rockies.
Stayed 2 nights in Sep 2023
Response from Manager on 3 Oct 2023
We appreciate your feedback, I hope you visit us again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 3 Oct 2023
Thanks for your feedback, David, I hope you visit us again.