「Tricky to get to, small uncomfortable bed, very dirty, bottled water seen to have been bottled manually (didn't touch it, it had bits inside). Description mentioned 18 pools, we only saw one. Very poorly sound proofed. Not cheap (especially food). Pretty scenery all around.」
「Wonderful hotel and we had an amazing stay. Very clean and well maintained with absolutely stunning interior and great rooms. The restaurant was excellent with good variety of cuisine from all over the world. Recommend to stay here when in Kandy.」
「Locate on the peak of the mountain, have to drive a very narrow way to the top, too many insects in the room otherwise it was perfect experience, shower is wide and super nice, staffs are very friendly and helpful, great view of the valley, worth every penny.」
「Das Serendip Hotel liegt eigentlich traumhaft - aber in the middle of nowhere. Ohne telefonisches Anfordern eines tuktuk geht nichts. Das Personal war sehr freundlich aber wenig geschult. Die Zimmer wurden in den vier Tagen (von zwölf gebuchten) nicht einmal gemacht. Expedia sollte darauf hinweisen dass es ein prima geignetes Hotel ist für einen stop over in Kandy aber als Standorthotel eher ungeignet.」
「Excellent location. Room was nice and comfortable.
One issue - the wash basin in the bath room did not drain well and there was blockage. As a result there was some smell coming off the bathroom.
Shower door did not close well - as a result there was water leakage」
「Good customer service. There was unexpected rain but they even changed our rooms for us. The workers were extremely polite and the breakfast was excellent. They were very helpful and kind with us, and I highly recommend this place for everyone.」