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Reviews of TownePlace Suites by Marriott West Kelowna

3 out of 5
TownePlace Suites by Marriott West Kelowna
3551 Carrington Road, West Kelowna, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 393 out of 524 reviews" "
Rating 8 - Good. 107 out of 524 reviews" "
Rating 6 - Okay. 12 out of 524 reviews" "
Rating 4 - Poor. 6 out of 524 reviews" "
Rating 2 - Terrible. 6 out of 524 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jee Hoon

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel and property, room was excellent, view of lake and golf course beautiful, will stay again
Stayed 1 night in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

David

Travelled with family
Liked: Staff & service
Needs better restaurant that serves beyond breakfast.
Stayed 3 nights in May 2024

10/10 Excellent

Jason

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and updated. Good views from balcony.
Stayed 3 nights in May 2024
Response from Jil on 13 May 2024
Thank You for staying with us! We are looking forward on your next stay!

10/10 Excellent

Gagan

Liked: Cleanliness, staff & service
Beautiful location with spacious and very clean rooms .staff is very friendly and helpful .i would stay here again .
Stayed 2 nights in May 2024
Response from Jil on 12 May 2024
Thank You for staying with us! We look forward on your next stay.

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived needing an early check in, but due to being at near full capacity they couldn’t provide our selected room at the time we hoped. Instead they offered to upgrade our room to a suite at no extra cost so that we could check in earlier. The room was beautiful with modern and comfortable furnishings. We enjoyed the included hot breakfast the following morning and were so pleased to learn they offered Gluten-Free options! The location is stunning and quiet while still providing easy access to local attractions/sights.
Stayed 1 night in May 2024
Response from Jil on 12 May 2024
Thank You for staying with us! We look forward on your next stay.

10/10 Excellent

Kenneth

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Jil on 12 May 2024
Thank You for staying with us! We look forward on your next stay.

8/10 Good

Ji Hye

Travelled with partner
Liked: Cleanliness, staff & service
The staff was nice and friendly. The room is clean but the A/C sounds was a bit loud. The parking spots are huge and the free breakfast was great benefit too.
Stayed 1 night in May 2024

8/10 Good

Kaeleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one bedroom suite was really nice and spacious and the kitchen was well stocked with equipment to do some cooking. We had a nice stay, lots of options for dining were walkable and grocery stores were near by.
Stayed 4 nights in Apr 2024
Response from Jil on 12 May 2024
Thank You for staying with us! We look forward on your next stay.

8/10 Good

Patrick

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jil on 12 May 2024
Thank You for staying with us! We look forward on your next stay.

10/10 Excellent

Gloria Monette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Apr 2024
Response from Jil on 12 May 2024
Thank You for staying with us! We look forward on your next stay.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Good value for the money, including breakfast
Stayed 1 night in Mar 2024
Response from Jil on 28 Apr 2024
Thank You for staying with us! We appreciate your feedback, and we look forward on your next stay

6/10 Okay

Fino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since none of the reviews said it, I’ll be the one who said it for the first time. I am currently staying here for 2 nights. As soon as I arrived at the room, I knew it very well. The city view room is NOISY. The room is heading directly to a big street and a lot of traffic passes by even at night. You need to have your earplugs ready at night. This is my first time staying at Marriott Bonvoy Group Hotel and I didn’t get a good first impression. They need to work on soundproofing asap. I don’t recommend taking this city-view room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Navjeet

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant view of the lake and mountains.
Stayed 4 nights in Apr 2024
Response from Jil on 27 Apr 2024
Thank You for staying with us! We look forward on your next stay.

4/10 Poor

Denise

Stayed 1 night in Apr 2024

10/10 Excellent

Natalie

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jil on 27 Apr 2024
Thank You for staying with us! We look forward on your next stay.

10/10 Excellent

Carl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Jil on 27 Apr 2024
Thank You for staying with us! We look forward on your next stay.

10/10 Excellent

Dongmin

Stayed 1 night in Apr 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the breakfast and having the option to cook our own meals
Stayed 4 nights in Apr 2024
Response from Jil on 24 Apr 2024
Thank You for staying with us! We appreciate your feedback, and we look forward on your next stay!

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for team travel. Clean and accommodating for large groups.
Stayed 1 night in Apr 2024
Response from Jil on 24 Apr 2024
Thank You for staying with us! We appreciate your feedback, and we look forward on your next stay!

10/10 Excellent

Ward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, good breakfast, hot tub nice.
Stayed 2 nights in Apr 2024
Response from Jil on 22 Apr 2024
Thank You for staying with us! We appreciate your feedback.

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jil on 24 Apr 2024
Thank You for staying with us! We look forward on your next stay!

10/10 Excellent

Mehrdad

Stayed 1 night in Apr 2024
Response from Jil on 20 Apr 2024
Thank You for staying with us! We look forward on your next stay.

10/10 Excellent

Pierre

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Golf course and wineries near by
Stayed 1 night in Apr 2024
Response from Pier on 17 Apr 2024
Thank You for staying with us! We look forward on your next stay.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pier on 15 Apr 2024
Thank You for staying with us! We look forward on your next stay.

10/10 Excellent

Chung Yin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jil on 4 Apr 2024
Thank You for staying with us! Looking forward on your next stay.

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, veey clean,amenities clean. This will be my a place ill be coming for more vacations for sure.
Stayed 1 night in Mar 2024
Response from Pier on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kailie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenient location, and a nice layout of the suite itself
Stayed 1 night in Mar 2024
Response from Pier on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
King suite was nicely set up with kitchen facilities. Very clean. View of the lake and golf course was a bonus. Definitely recommend.
Stayed 1 night in Mar 2024
Response from Pier on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Jil on 24 Apr 2024
Thank You for staying with us! We appreciate your feedback, and we look forward on your next stay!

10/10 Excellent

Meghen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Comfortable beds.
Stayed 4 nights in Mar 2024
Response from Pier on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is so big
Stayed 1 night in Mar 2024
Response from Jil on 3 Apr 2024
Thanks for staying with us. We appreciate your feedback! Looking forward on your next stay.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay. The staff was really kind and awesome the room was much better than I expected. I would definitely recommend this place.
Stayed 2 nights in Mar 2024
Response from Jil on 29 Mar 2024
Thanks for staying with us. We appreciate your feedback! Looking forward on your next stay.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast too!
Stayed 3 nights in Mar 2024
Response from Jil on 29 Mar 2024
Thanks for staying with us. We appreciate your feedback! Looking forward on your next stay.

10/10 Excellent

Can

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff, new and modern room, nicely equipped with small kitchen. close to strip mall with restaurant and grocery stores. Will come back stay more nights
Stayed 1 night in Mar 2024
Response from Pier on 26 Mar 2024
Thanks for staying with us. We appreciate your feedback! Looking forward on your next stay.

10/10 Excellent

Elisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here for a family vacation. It was a wonderful experience. The view was amazing
Stayed 2 nights in Mar 2024
Response from Pier on 26 Mar 2024
Thanks for staying with us! Looking forward on your next stay.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff
Stayed 2 nights in Mar 2024
Response from Pier on 26 Mar 2024
Thanks for staying with us! Looking forward on your next stay.

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel, very very clean and fantastic customer service. The breakfast is very well done .
Stayed 1 night in Mar 2024
Response from Pier on 26 Mar 2024
Thanks for staying with us. We appreciate your feedback! Looking forward on your next stay.

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful lake views. Breakfast was also a nice bonus
Stayed 1 night in Mar 2024
Response from Pier on 26 Mar 2024
Thanks for staying with us. We appreciate your feedback! Looking forward on your next stay.

10/10 Excellent

Shanleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean as always. The bed was super comfy! The shower was spacious. Didn’t get to use the kitchen but it was nice.
Stayed 1 night in Mar 2024
Response from Pier on 24 Mar 2024
Thanks for staying with us. We appreciate your feedback! Looking forward on your next stay.

10/10 Excellent

Yao

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Pier on 24 Mar 2024
Thanks for staying with us! Looking forward on your next stay.

10/10 Excellent

Weldu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,quiet and great customer service.ladies at the front desk are very hospitable.
Stayed 2 nights in Mar 2024
Response from Jil on 23 Mar 2024
Thanks for staying with us. We appreciate your feedback! Looking forward on your next stay.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything is clean and quite new. Nice view too
Stayed 1 night in Mar 2024
Response from Pier on 21 Mar 2024
Thanks for staying with us. We appreciate your feedback! Looking forward on your next stay.

10/10 Excellent

Jinung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so good
Stayed 2 nights in Mar 2024
Response from Pier on 21 Mar 2024
Thanks for staying with us! Looking forward on your next stay.

10/10 Excellent

Sunny

Stayed 1 night in Mar 2024
Response from Jil on 9 Apr 2024
Thank You for staying with us! Looking forward on your next stay.

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Pier on 21 Mar 2024
Thanks for staying with us! Looking forward on your next stay.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very busy due to hockey teams staying there, and the lobby and dining area were loud for that reason, but the room was very quiet and spacious.
Stayed 2 nights in Mar 2024
Response from Pier on 21 Mar 2024
Thanks for staying with us. We appreciate your feedback! Looking forward on your next stay.

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a variable buffett breakfast. Pool with water slide and hot tub and gym. Staff were wxtra friendly. They open a reataurant for dinner each night and the food was food. The lake side was quiet but if you have kids running in the halls, you will hear that.
Stayed 4 nights in Mar 2024
Response from Jil on 23 Mar 2024
Thanks for staying with us. We appreciate your feedback! Looking forward on your next stay.

10/10 Excellent

Leah Nicole

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is so clean. We traveled with two pets and the staff were so courteous and kind. The pool And hot tub are so well maintained, the complimentary breakfast is really good and beyond the average. Overall the value is unbeatable the beds so comfortable and well equipped rooms. Thank you for making our stay so pleasant.
Stayed 2 nights in Mar 2024
Response from Pier on 9 Mar 2024
Thanks for staying with us. We appreciate your feedback! Looking forward on your next stay.