Houston West Oaks Mall Hotels

"Close to restaurant and stores. Breakfast was ok(scrambled eggs, sausages, boil eggs, cereal, bread, waffle, coffee and tea. "

"booking room 302 roomy but light not working , shower no hot water or barely have it ."

"We enjoyed our visit. We checked in on Friday evening and the front desk staff was very friendly and helpful and warm greeting. "

"Yes"

"1sr room ac wasn’t working. Staff moved me to another room. Photos of gym area were not accurately portrayed on website. "

"Never have towels Doesn’t serve actual breakfast but cereal and 2 choices of bagels Keep it hot as heck to the point staff even has to take frequent walks out of building in hope to catch a breeze. Needs lots of updates. Every ice machine was broken. Only one staff member (bald guy) at check in showed real hospitality the reason I extended my stay by one day. Ahmad not so much. Definitely not worth the price. Right across from an abandoned homeless ran Popeyes and yes they do make their way to this hotel and ask to go to the bathroom."

"I usually do not bother to write a review, but we did run into multiple issues with this property. I never got check in or check out instructions. I had to reach out to the host, who did respond promptly, but it appears they didn't do what they were supposed to on their end for me to be able to see instructions. The house was dirty. The floors were dirty. They were sticky and had streaks and footprints visible. Our socks were dark on the bottom from walking around. We used a few dishes and when taking plates out of the cabinet, they were dirty with food spots on them. There were little ants in the middle bath and large bedroom. There were enough ants that although I started to get ready in the middle bathroom, I moved into the smaller bathroom so they would not be crawling on my things. My husband showered and while using a towel that had been folded on the shelf he found several long hairs. We found this on several towels. The neighborhood seemed fine. But it was lacking some privacy. There are multiple large windows without coverings. You have to walk through a gate to get to the front door. During the day a package was delivered to the door and later a random woman walked in the gates to get it. The neighbors had work being done and since it is a 0 lot line, they were essentially in this yard as well. There are also motion sensor lights that went off all night. I believe it was in the neighbor's yard, but it lit up the backyard which was unnerving. Would not stay again."

"Clean room 👍"

"Screaming, crying, shouting, beating on the door at 2:00 am that went on for at least 20 minutes uninterrupted. It was both awful and frightening. I expected gun shots at any minute. I would never, ever stay there again. I felt very unsafe. "