Motel 6 West Springfield hotels

"Restaurant has improved tremendously but breakfasts are now horrible: fake eggs, cold potatoes, and terrible coffee. And front desk is horrible. We requested late check out a day before, they told us to check back in next day. Had us call back 3 times checking back in the next day to ultimately be told they had let others check out late and we would have to pay 25 dollars for an extra hour. Why couldn't they have told us that the day before, if that was in fact the case. We also went down in person during breakfast to talk to front desk, waited a few minutes and no one ever came. We will not be going back."

"Front desk staff was very friendly and informative. Great location for the local colleges."

"The room was clean but could use some minor repairs. Parking was fine. Breakfast was better than many hotels. Staff was very helpful. "

"My room didn’t have any towels, and when I went to the front office, there was no one there for about 10 minutes. I had to wait, my towels were then given to me, but that was quite an inconvenience after a long day. Also, I questioned the cleanliness of my room because there was hair that wasn’t mine in quite a few places. "

"We found 3 bugs in our room- they weren’t bed bugs maybe some type of stink bug the very kind manager suggested. For the price we had to pay for grad weekend we shouldn’t have been forced to deal with dead bugs. The hotel is old, out dated and had a musty smell. The manager was so nice but that is about all I can say."

"The hotel is very clean and well maintained. The room was well decorated with a large bathroom. The only negative was that some of the staff was unfriendly and unhelpful - a little unusual for a casino. "

"Staff was friendly room was clean and tub in bathroom was great"

"This was outrageously filthy, run down and they didn't even replenish clean towels or clean the room. This was an incredible ripoff paying over $250 a night."

"Good!"