St. John's Westerby Memorial Hotels

"The Staff had a lot of attitude and did not want to provide service. I was locked out of my room, as the locked was broken. I got the run around for almost a full day. No one wanted to take ownership and resolve the issue. The water activities staff showed up an hour late every day, and he gave me attitude when I asked to use the kayak. The lifeguard was not on duty for the majority of the day. He was chatting with other staff and not at his post. I rarely got a smile from the staff and they did not proactively ask to help. Overall, I would not recommend this hotel, if service is important to you. "

"The Royalton CHIC is a stunning resort, however there is room for improvement. The check in and check out staff were abrupt and not at all what would be expected of a Front of Service. I felt rushed at check in and 3 inexperienced young ladies were all speaking at once. No real happy friendly hello. On check out staff member was abrupt and again not what would be expected of a 5 star hotel. The unsung heroes were the cleaners, maintenance staff and gardeners. They kept the Resort immaculate. Superb choice of Restaurants but Elements buffet, apart from breakfast choice was poor, so make sure you reserve at Hunters, Olympus, Vespa, Haven. There needs to be more sun Parasols. Enough beds but not enough shade."

"Thank you"

"The place need a little sprucing up But is nice and the staff is great Very central"

"Clean room, helpful and friendly staff, sufficient parking"

"The bathroom should ag least be frosted"

"The bed had the springs coming thru the mattress, it squeaked even when I place a beach bag on the bed. Comforter was old. Mouldy caulking in the bathroom Tv did not work Slimmy foot bath outside the room, appeared that the water had not been changed recently Resort is great restaurant was average Communication with the host was difficult and last email I responded to them they never answered "

"Everything stood out: the host's attentiveness, excellent amenities, and a serene neighborhood. The house felt welcoming from the moment we arrived, with thoughtful touches like extra towels/linens, AC in every bedroom, and that surprise pool (I booked before a pool was advertised). All amenities were in great condition: the full kitchen (with microwave fan and ample counter space) worked well for family cooking, the washer/dryer was a game-changer, and everything was spotless and modern. The host was super responsive through text and stayed in touch throughout to ensure we were set. He even gave us flexibility on check-in/out for our toddler!"

"Nothing was unique about this property we got as far as the gate their was no hoast that came to us greet at the property just gates keeper man who knew nothig it felt so unsafe we left no phone number or email to get intouch withthe host it was very unprofessional i dont recommend that place at all."