Banyan Tree Western Province hotels

"Very good"

"We stayed at this hotel as a family of five. The facilities were good—clean and functional. However, our initial experience was frustrating. Despite booking for five people, we were given a room with only two single beds, which was clearly inadequate. When we raised the issue, we were told that the hotel didn’t have a setup for five guests, which was surprising and disappointing (as five star hotel). As a gesture, they offered us free breakfast, which was appreciated but didn’t solve the core problem. After escalating the matter to the manager, initially i was offered coats. My kids have passed the coat stage. we were finally upgraded to a more suitable room. While the resolution was satisfactory in the end, it took extra effort and discomfort to get there. If you're traveling with a larger group, I’d recommend confirming room arrangements in advance. The staff were polite and responsive once the issue reached management, and that made a big difference. Specially the manager who delt with the problem was polite and really helpful. i would definitely stay again. "

"Everything is good "

"Clean and good service"

"Staff "

"Nice room nice hotel. Breakfast superb and family friendly. "

"Excellent "

"What my father liked about the hotel was the staff, they were accommodating and incredibly helpful. Especially Sa’id, who was considerate and kind. What was unique about the property was how close the hotel was to the PBUH’s mosque. The food, specifically their breakfast buffet was one of the best my father ever had. The variety and options were especially pleasant. Hussein, one of the waiters at the restaurant was always there to help during lunch and dinner time. Overall, all of these factors made for an incredibly pleasant and successful visit. My father would absolutely go there again in the future. It is an excellent hotel. "

"Al Manakha Rotana is simply outstanding! The location is unbeatable—right next to Masjid Umar Farooq and just steps from the Prophet’s Mosque. The rooms are spotless, modern, and very comfortable, and the staff go above and beyond with their warm hospitality. The breakfast buffet was excellent with plenty of delicious choices. This hotel truly made my stay in Medina unforgettable. Highly, highly recommended!"