Massena Whalen Park Hotels

"Room was very comfortable. Derek was extremely helpful to us. Thank you!!"

"Breakfast was excellent. Also hot coffee and tea all day."

"The host was AMAZING! Very clean and everything was on point as it should be. My crew loved the house and its location was perfect for us coming into town to work for a few weeks. We may be back in the spring again. "

"In several encounters, the staff were proactive and ultra-helpful. Kassia even read my requirement for stair-free access and rebooked my room accordingly. Unfortunately, there is no elevator to the second floor. The room was freshly renovated, with custom cabinetry and bathroom touches. The outlets above the hanging night stands were especially nice. However, the fridge was loose and a possible fall risk. The beds were too soft for my taste. The cleaner missed a little here and there -- some head hairs in the sink and spots on the central nightstand. I wiped it myself and all good. Easy fix. My biggest complaint is that the room lacked a desk for working. I wound up making a pillow table on one of the beds. All that thoughtful design skipped a major element. And there was room for it, too, so just a head-scratcher. Location-wise, it's downtown, such as that is. It has a sizable lot, patio with tables overlooking the river, and it's across the street from a bagel café', ice cream shop, and movie theater. Hard to be disappointed. The breakfast was very nice and featured fruits, yogurt, various milk types, cereal, breads, eggs, sausage links, and a make-your-own Belgian waffle station. I wish they had takeout containers to carry back to your room. Another guest helped me carry the paper plates. Overall, would definitely stay again."

"Building is older but I’d spotless and clean. And that’s all that matters when staying somewhere! I will be staying here again when I come to visit my family. "

"clean rooms "

"Great place to stay"

"The cabin and setting are just beautiful! I wish we would have had more time there! (next time!). We had our dog with us and she fell in love with the owner's dog Lou. The ran themselves silly! Very comfortable and well appointed in every way!"

"Mike did everything to make us comfortable and feel welcome, even though he was getting ready to attend a wedding."