2/10 糟糕
Melissa K.
2025 年 6 月 29 日
不满意：清洁度
Did not stay - host wouldn't cancel
Attempted to contact host via VRBO app for check-in information. Host did not respond in app. Has to call the phone number provided. Host told.me that somene already checked in under my name 5 hours prior to check in time. Was traveling with my spouse and no one else had our reservation details. Situation seemed sketchy. Once the host sorted the checkin situation he sent the check in onfo via vrbo app. Location is in the only unsafe area of Wichita. The complex is surrounded by a tapl metal fence. The gate has multiple.l9ckboxes on it, including a police lockbox. When we accessed rhe room the floor had multiple dead roaches. Bathroom was dirty. Hair in the tub. Neighborhood felt unsafe. Did not stay. Returned key card to lock box and contacted VRBO. VRBO told me that we needed to contact the host. Host didn't respond to VRBO app communication. Had to text host directly. Host offered another room in the same building. Did not want to stay in the building due to the conditions of the room we saw. Host told us to cancel the stay from our end and he would approve. Host would not cancel our stay. VRBO would not let us cancel the stay and said the host needed to initiate the cancellation. Because the host insstructed us to cancel I asked VRBO if the host would know that the guest is unable to initiate the cancellation. VRBO confirmed the host would know that. Didn't use the room at all and the host got paid.
Melissa K.
2025 年 6 月入住 2 晚