I originally reserved a Suite with 2 Queen Beds and Sleeper Sofa. When we arrived I was informed that since I had booked through a "secondary service", that that reservation was not guaranteed! What?!?! If Expedia cannot be trusted to insure I get the room I reserved -- then why should I even use Expedia?
Additionally, this hotel is in absolutely horrible condition! Holes in the ceiling, bathroom doors that won't close or lock, exposed wiring in holes outside the elevator door, etc.
This hotel is an absolute embarrassment to the Holiday Inn Express franchise system and should be removed from their system.
I am demanding a full refund from either Expedia or Holiday Inn Express! Instead of a roomy suite, we crammed 4 adults into 2 average size queen beds (one with my adult daughter and her adult son!) in this pathetic excuse for a hotel! Again, I am demanding a full refund from either Expedia or Holiday Inn Express! And assurance from Expedia that this will never happen again!