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Reviews of Star Hotel Route 66 Grand Canyon

2 out of 5
Star Hotel Route 66 Grand Canyon
128 E Route 66, Williams, AZ

Reviews

7.6

Good

Rating 10 - Excellent. 155 out of 533 reviews" "
Rating 8 - Good. 193 out of 533 reviews" "
Rating 6 - Okay. 110 out of 533 reviews" "
Rating 4 - Poor. 44 out of 533 reviews" "
Rating 2 - Terrible. 31 out of 533 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Beds were comfortable.
Stayed 1 night in May 2024

6/10 Okay

Anna

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
.The room was fine.
Stayed 1 night in Apr 2024

2/10 Terrible

Michelle, Scottsdale

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower tub was full of patches, the mirror wood frame was moisture ridden because there’s no exhaust fan. This place should Listed as a motel, not a hotel and even by Motel standards this is below par. The front desk gentleman was rude. To turn the heat on, you had to stand on a bed because it was on the wall above a bed near the ceiling. & smelled terrible!!! If we had gotten there earlier than 10 PM and weren’t already extremely exhausted there was no way I would’ve stayed at this hotel. The pictures posted on Expedia website for this property should be taken down as fraud. The pictures don’t match the room or the property at all. This place is a rundown, not well taken care of and a rip off to customers. This hotel was not worth $100. This hotel would not be worth $10.
Stayed 1 night in Apr 2024

4/10 Poor

Dan, South Lake Tahoe

Disliked: Property conditions & facilities
Broken stuff and noisy heater. No safety latch on the door. Not worth the price. Typical tourist gouging
Stayed 1 night in Mar 2024

4/10 Poor

DIXIE

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not have stayed here if we had any other options.
Stayed 1 night in Mar 2024

10/10 Excellent

Robin

Liked: Amenities
Absolutely happy with everything! Not swanky but clean and comfortable.
Stayed 1 night in Mar 2024

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was perfectly adequate for our needs..an overnight pit stop before heading to grand canyon. The owner was pleasant. It is in need of some upgrading...holes in walls not plastered,holes which had been plastered not redecorated, broken and very sharp edged floor tile,laminate peeling off bathroom cabinet, very noisy heater/fan over bed only drowned out by sadistic train drivers whistling as they progressed through town. Electrical outlets loose and provided charging points for cell phones didn't work. But at the end of the day it was very reasonably priced and clean and beyond some maintenance am sure it would be perfectly acceptable at a higher price. All on all not unhappy
Stayed 1 night in Mar 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Gary, Anaheim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very accessible to main road.
Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Great place to stay affordable and clean
Stayed 1 night in Feb 2024

10/10 Excellent

Lanie, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

erick

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We lived our stay minus the ppl renting around us they were extremely rude loud and just way too much activity for middle of night
Stayed 2 nights in Jan 2024

6/10 Okay

Brenda

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Budget but okay. Price advertised for pet wro g
Budget a commodations. Small carpet dated. Comfortable bed. Very friendly front desk. Okay for one night stsy
Stayed 1 night in Dec 2023

8/10 Good

Kimberly

Stayed 1 night in Dec 2023

10/10 Excellent

Sandy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The perfect location to explore Williams and walk along route 66
Stayed 1 night in Dec 2023

8/10 Good

Mel

Stayed 1 night in Dec 2023

10/10 Excellent

JORGE

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No hot water in 105
Stayed 1 night in Dec 2023

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Room was small but clean. Staff was excellent!! Would stay again.
Stayed 2 nights in Oct 2023

8/10 Good

FREEDOM

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unprofessional
There wasn’t a person to be found at the front desk (which was locked up tight at 4pm) and there wasn’t anyone answering the living quarters contacted to the front office/desk. We knocked and knocked and called and called. My family and I waited for over 15 min. before the employee showed up. She was not very professional or apologetic. The room (finishing) was below average but expected for this caliber of hotel. The main reason for staying at this hotel was its proximity to the Grand Canyon Railroad Station.
Stayed 1 night in Dec 2023

6/10 Okay

Robert

Travelled with group
The gentleman who check us in was prompt and polite. Everything was fine, but they seriously need to leave extra blankets in the room and improve the loud, not so great heating system. The location is fantastic if you want to walk around and enjoy this amazing Route 66 town.
Stayed 1 night in Dec 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only hotel that had a room were my wife didn't have to go upstairs to room
Stayed 1 night in Nov 2023
Response from GM on 29 Nov 2023
Thank you for taking the time to tell us about your experience.It is always a pleasure to receive positive feedback.

8/10 Good

angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near to everything
Stayed 1 night in Nov 2023
Response from GM on 29 Nov 2023
Thanks for choosing Star Hotel Grand Canyon Area for your recent stay! We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Room comfort
Ok
No ice, Microwave was broken, location and shower were good
Stayed 1 night in Nov 2023
Response from GM on 29 Nov 2023
Thank you for your kind comments. Happy Holidays!!

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful hotel and location...
Stayed 1 night in Oct 2023
Response from GM on 29 Nov 2023
Thank you for your kind comments. I am pleased to hear that you had an enjoyable stay. At Star Hotel, we constantly strive to provide excellent service and satisfaction to all our guests. When a guest takes the time to write, we are especially grateful.

6/10 Okay

Tsuyako

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay place for money! Old and kind of crappy place. But you get what you paid for!
Stayed 1 night in Oct 2023
Response from GM on 29 Nov 2023
Thank you for your kind comments. When a guest takes the time to write, we are especially grateful.

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was very polite and curtious! Place was very clean.
Stayed 1 night in Oct 2023
Response from GM on 29 Nov 2023
Thanks for brightening our day! We appreciate the positive feedback and will share your review with our staff.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Near enough to the center of town butout of the noisy range. Our 2 queen room ended up to be a one bedroom with door and second queen in front instead of the usual sofa bed. Great for families. Very clean , new paint
Stayed 1 night in Oct 2023
Response from gm on 29 Nov 2023
Thank you for taking the time to tell us about your experience at Star Hotel Williams-Grand Canyon Area. It is always a pleasure to receive positive feedback.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from GM on 29 Nov 2023
Thank you for the rating!

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

Jennifer

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room left quite a bit to be desired, but it was within walking distance to everything. The staff was friendly on check in.
Stayed 2 nights in Sep 2023

8/10 Good

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come back again
Stayed 1 night in Sep 2023

8/10 Good

Jodi

Travelled with partner
Liked: Cleanliness, amenities
the hotel is definitely older but had every amenity we needed beds were okay! i loved the location and will definitely stay here again!! would have rated higher but the day of our check out we packed up loaded our car put the do not disturb sign up then walked to breakfast hoping to relax when we got back but they had gone in the room and cleaned it. it was only 9:30 and we were planing on staying until check out
Stayed 1 night in Sep 2023

10/10 Excellent

james

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great people !!! clean rooms right on the main road with lot of great fun !!!!
Stayed 1 night in Sep 2023

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities
All good.Meets expectations.
Stayed 1 night in Aug 2023

10/10 Excellent

Bonnie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was as we expected. The bed was very comfortable and the room was clean. We were right on the main street and a few minutes walk to restaurants, Staff was very friendly.
Stayed 1 night in Aug 2023

10/10 Excellent

Simon

Stayed 1 night in Aug 2023

2/10 Terrible

Allison

Stayed 2 nights in Jul 2023

8/10 Good

Rocío

Stayed 2 nights in Jul 2023

10/10 Excellent

Ronald

Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to complain about whatsoever. The person at the front desk was very friendly and understood that I did not hear well and spoke up for my hearing needs. For me, that is exceptional. Clean rooms a nd nice quiet place. Cl

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and in a great location for our overnight stay.
Stayed 1 night in Jul 2023

8/10 Good

Dawn

Stayed 2 nights in Jul 2023

6/10 Okay

YunJin

Stayed 1 night in Jul 2023

2/10 Terrible

Tracy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was really nice, so I hate having to leave a bad review but the room was filthy and there is no excuse for that. The bed smelled like dirty laundry. There were hairs and dead gnats in the bed, under the top covers. There was dirt smudged on the pillow. The towels had brown stains on them and did not smell clean. It was appalling. The only thing they have going for them is location. Don’t waste your money.
Stayed 1 night in Jul 2023

10/10 Excellent

Terry, Merced

Liked: Cleanliness, staff & service, property conditions & facilities
Old auto models in front window.
Stayed 1 night in Jun 2023

8/10 Good

Beatriz

Travelled with family and small children
Liked: Cleanliness, staff & service
Very cute town with lots of souvenir shops and restaurants. Clerk was very friendly and informative. The hotel is older and the room did have a lot of obvious repairs that could easily be taken care of, indoor privacy latch/lock was taken off/missing, toilet paper holder was hanging off the wall, outlets and phone jacks were hanging loose, light bulb burnt out, missing coffee glass pot and no coffee/cups/sugar provided. Shower head was ridiculously mounted too low on the wall, had to bend knees throughout my showers even though I am only 5’3. There were also crumbs and sticky drink stains on the tv stand when I got the room and furniture had dust, I wiped it clean in less than a minute. Other than that, plenty of clean towels were provided, beds/sheets appeared clean, a/c and tv worked great!
Stayed 2 nights in Jun 2023