Desk, blackout curtains, free cots/infant beds, free WiFi

Reviews of Red Roof Inn Winchester, VA

2 out of 5
Red Roof Inn Winchester, VA
991 Millwood Pike, Winchester, VA

Reviews

7.4

Good

Rating 10 - Excellent. 275 out of 1001 reviews" "
Rating 8 - Good. 333 out of 1001 reviews" "
Rating 6 - Okay. 206 out of 1001 reviews" "
Rating 4 - Poor. 107 out of 1001 reviews" "
Rating 2 - Terrible. 80 out of 1001 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Laurie

Disliked: Property conditions & facilities
Bed bugs did not stay. They scurried everywhere when I turned down the sheet.
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Laurie,We are sorry to hear about your experience. Our team takes cleanliness and pest control seriously. We encourage guests to report any issues during their stay so we can address them promptly. Your feedback will be shared with our housekeeping team for further review.

8/10 Good

David

Stayed 9 nights in Mar 2024
Response from Manager on 1 May 2024
Hello David, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

6/10 Okay

Julia

Travelled with partner
Very small bathroom - not sure a person of any size could even close door. Pillows had hair on them.
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Julia,We are sorry to hear about the inconveniences you experienced during your stay. Your feedback is valuable to us, and we will address these concerns with our team to improve our services. Thank you for bringing this to our attention.

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
The heat was very loud.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Marion,We appreciate you sharing your feedback with us. We recommend future guests to reach out during their stay so we can address any concerns promptly. Thank you for staying with us, and we hope to welcome you back in the future.

8/10 Good

KASEY

Travelled with partner
Convenient location
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on 5 Apr 2024
Dear Kasey,Thank you for taking the time to tell us about your experience at the Red Roof Inn Winchester, VA. I am glad to see that our location was to your liking, prompting your 4/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jeferson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was outstanding. Great service.
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Jeferson,We are thrilled to hear that you enjoyed the exceptional service provided by our receptionist. Our team always strives to exceed our guests' expectations. Your kind words will be passed along to recognize their efforts. Thank you for taking the time to share your positive feedback with us.

10/10 Excellent

Guillermo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Guillermo,We're thrilled to hear you enjoyed your stay with us! Thank you for taking the time to share your positive feedback. Should you have any further comments or suggestions, please feel free to contact our management team directly. Your input is invaluable in helping us maintain our high standards of service.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Daniel,We're thrilled to hear you had a wonderful stay with us! If you ever wish to share more about your experience, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

6/10 Okay

Noha

Non smoking room smell like smoke, too much noise in the morning
Response from Manager on 16 Mar 2024
Hello Noha, We apologize for any inconvenience you experienced during your stay. Your feedback will be shared with the team for improvement. We appreciate you bringing this to our attention so that we can address it accordingly.

10/10 Excellent

Amanda

Stayed 1 night in Mar 2024
Response from Manager on 3 Apr 2024
Hello Amanda,We are joyful to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience at our hotel.

10/10 Excellent

Marcos

Business traveller
Is okay
Stayed 6 nights in Mar 2024
Response from Manager on 12 Mar 2024
Hello Marcos,We value your feedback and will use it to enhance our services. We invite you to reach out to our management team to discuss any specific areas of improvement further. Your comments are invaluable in helping us strive for excellence.

8/10 Good

Beth

Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on 30 Mar 2024
Thank you for your positive rating, Beth. The staff at the RED ROOF INN WINCHESTER VA and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

4/10 Poor

Carolina

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 28 Feb 2024
Hello Carolina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Justina

I stay her every time I visit my son who attends SU. The staff is always very pleasant, rooms are clean. The beds are not the most comfortable, a little too firm for my taste but overall I’m always satisfied with my stay!
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Justina,We're glad to hear you enjoy staying with us when visiting your son at SU. Your feedback about our pleasant staff and clean rooms is greatly appreciated. We'll make a note about your preference for softer beds for your future visits. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!

6/10 Okay

Patricia

Business traveller
Liked: Cleanliness, staff & service
It’s your basic, no-frills motel. We stayed there three nights amd it was fine. It’s clearly been recently refreshed. No breakfast, which we knew going in. The room was very clean, but there were screw holes in one wall where clearly something had been removed, which was really odd because the paint, bathroom caulking and similar aspects had been redone quite recently, so omitting something like patching those holes is puzzling. Would we stay there again? Probably, though we realize that having breakfast onsite can be convenient, we had no issues with Red Roof.
Stayed 3 nights in Jan 2024
Response from Manager on 9 Feb 2024
Hello Patricia,Thank you for choosing to stay with us at Red Roof! We are delighted to hear that you found the motel to be clean and recently refreshed. We appreciate your understanding regarding the lack of breakfast onsite, and we apologize for any inconvenience caused by the screw holes in the wall. Your feedback is valuable to us, and we will make sure to address this with our team. We look forward to welcoming you back in the future for another pleasant stay.

4/10 Poor

Kimberly

Travelled with family and small children
Disliked: Property conditions & facilities
Shower drain was clogged and toilet wasn't even mounted to the floor.
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on 6 Feb 2024
Dear Kimberly,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN WINCHESTER VA. We apologize for the shower drain that was clogged and the toilet that doesn't appears to be mounted on the floor. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I will share your feedback with our management team so that they are able to investigate your concerns.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 Poor

Matthew

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty room, mold in the shower
Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on 5 Feb 2024
Dear Mathew,We are sorry to hear your recent experience at the RED ROOF INN WINCHESTER VA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns regarding the lack of cleanliness of the room and that there was a possible sign of mold in the shower We at Red Roof appreciate your business and truly value your feedback.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Carlos

Stayed 1 night in Jan 2024
Response from Manager on 9 Feb 2024
Hello Carlos,We are thrilled to hear that you enjoyed your stay at our hotel! We strive to provide exceptional service and a memorable experience for all our guests. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back again in the future for another outstanding stay!

6/10 Okay

Michelle

Stayed 3 nights in Jan 2024
Response from Kamaria RediResponse Specialist on 29 Jan 2024
Hello Michelle, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay!!!
Stayed 3 nights in Jan 2024
Response from Xao RediResponse Specialist on 9 Jan 2024
Hi Lisa,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Winchester, VA with us. It was so rewarding to see that we earned your perfect score by providing you with a comfortable stay. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

8/10 Good

Marcel

Travelled with partner
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Marcel,Thank you for choosing to stay with us! We appreciate your rating and hope you had a pleasant experience during your stay. Should you have any further feedback, we encourage you to reach out to us directly so we can address any concerns. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

ariv

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello ariv,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

VICKI L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on 31 Dec 2023
Hello Vicki, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 Excellent

SALLY, FLETCHER

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Room clean and easy access
Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Hello SALLY,Thank you for your positive feedback on our smooth check-in process and clean rooms. We're pleased to hear that you found everything to be easily accessible during your stay. We appreciate your kind words and hope to welcome you back in the future for another enjoyable experience at our hotel.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
Place is sort of dumpy. I think everything is original since the place was built, including the towels. Housekeeping has no idea. Shower wall "has never" been cleaned. It was gross. Bathroom door had goop running down thats probably been there for years. Looked like scaley stuff on the coffee maker...eeeww. The plastic runner along the bottom of walls was falling off. If you didn't watch your step, you could easily jam your foot into it.
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Dear Guest,We appreciate you taking the time to share your feedback with us. We are sorry to hear about the cleanliness issues you experienced during your stay. We have passed on your comments to our housekeeping team for further examination and improvement. Our goal is to provide a comfortable and pleasant experience for all our guests, and we apologize for any inconvenience caused. Thank you again for bringing these concerns to our attention.

10/10 Excellent

Vicki

Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 26 Dec 2023
Hello Vicki, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN WINCHESTER VA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING!!!!
Stayed 3 nights in Dec 2023
Response from Manager on 23 Dec 2023
Hello Corey,Thank you for taking the time to provide your feedback. We regret to hear that your experience fell short of your expectations. We value your input and will use your comments to improve our services. Please feel free to reach out to our management team directly to discuss your concerns further.

6/10 Okay

Verified traveller

Liked: Cleanliness
The room had a STRONG smell of new flooring. Also whenever the heat came on it sounded like a bus passing by.
Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on 7 Dec 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WINCHESTER VA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the strong foul odor you had encounter with and the loud noise that came from the heating system once its on. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We will take your comments into consideration to make changes to improve our customer experience. Thank you for your feedback, we will take this into consideration to improve our facilities.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on 5 Dec 2023
Hello Kimberely, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, clean room.
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Kevin,Thank you for your feedback! We appreciate your positive comments regarding the cleanliness of our rooms. Our team strives to maintain a high standard of cleanliness for all our guests. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Erin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are infested with cockroaches
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 28 Nov 2023
Dear Erin, Thank you for leaving a review regarding your recent visit to RED ROOF INN WINCHESTER VA. We were saddened to read that you had a less than pleasant experience due to the insects reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, comments from our guests are always welcome and as such, your review will be shared with upper management in an effort to address the concerns highlighted. We value you as our guest and appreciate your business. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Best regards, Linton Red Roof Management RediResponse Specialist

10/10 Excellent

Wenkai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 28 Nov 2023
Hello Wenkai,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

4/10 Poor

John, Arrington

Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 21 Nov 2023
Hello John,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

2/10 Terrible

Joel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is unsafe black mold in rooms or a chemical smell like roach spray and bedbugs
Stayed 2 nights in Nov 2023
Response from Manager on 21 Nov 2023
Hello Joel, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

John

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 21 Nov 2023
Hello John,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I were disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

4/10 Poor

Larry

Stayed 1 night in Nov 2023
Response from Manager on 10 Dec 2023
Hello Larry,We appreciate you choosing our hotel for your stay. We apologize if there were any issues during your visit. We encourage you to reach out to us directly with any specific feedback you may have, as we strive for continuous improvement. We value your input and hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Margaret

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 20 Nov 2023
Hello Margaret,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

8/10 Good

Jean

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Pests
The bed was really comfortable and the room itself was good. The problem is the roaches.
Stayed 7 nights in Nov 2023
Response from Manager on 19 Nov 2023
Hello Jean,Thank you for taking the time to share your experience with us. We're pleased to hear that you found the bed comfortable and enjoyed your room. We apologize for any inconvenience caused by the presence of roaches. Our team is dedicated to maintaining a high standard of cleanliness, and we will address this matter promptly.

6/10 Okay

Stephanie

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Would recommend, just know what you're getting
It was an overall good stay and a great one for the price. However, the linens were stained and there was a burn hole in the comforter. The general appearance (the previous statement notwithstanding) was clean and comfortable.
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Hello Stephanie,Thank you for your feedback on your recent stay with us. We're glad to hear that you had an overall good experience and found our hotel to be clean and comfortable. We apologize for any inconvenience caused by the stained linens and the burn hole in the comforter. We appreciate you bringing this to our attention and will share your comments with our team for further improvement.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Hello Margaret,Thank you for taking the time to write a review of your recent stay. We appreciate your feedback and are glad you rated your experience so highly. We strive to provide exceptional service to all our guests and it is great to hear that we met your expectations. We hope to welcome you back in the future for another fantastic stay.

2/10 Terrible

Daniel

Disliked: Cleanliness
There were roaches in our room.
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 14 Nov 2023
Dear Daniel,I appreciate you sharing your feedback following your stay at the RED ROOF INN WINCHESTER VA. I was saddened to read that your stay fell short of your expectations due to the insects you reportedly saw in your room. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LintonRed Roof Management RediResponse Specialist

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Dear Guest,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience encountered during your stay. We value all guest comments and will use them to improve our services in future.

8/10 Good

Trevor

Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Trevor, Thank you for choosing our hotel for your stay! We appreciate your positive rating and we hope you had a great time with us. If you have any specific feedback or suggestions, please feel free to reach out to us directly. We value your input and always aim to improve our services. We look forward to welcoming you again in the future!

10/10 Excellent

lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good experience for a one night late arrival & early departure stay. Thanks
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello lynn,Thank you for choosing our hotel for your recent stay. We're glad to hear that you had a positive experience, even though it was a short one. We appreciate your kind words and hope to welcome you back in the future for a longer stay.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean rooms. Not that walkable.
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello Andrew,Thank you for staying with us and for your feedback. We appreciate your compliments on our convenient location and clean rooms. However, we apologize if you found the hotel to be less walkable. We appreciate your input and will certainly take it into consideration for future improvements. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 5 Nov 2023
Dear Guest,Thank you for taking the time to share your exceptional experience at our hotel! We strive to provide the highest level of service and it's wonderful to hear that we exceeded your expectations. We truly appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Dennis

Liked: Staff & service
Adequate.
Stayed 1 night in Nov 2023
Response from Manager on 5 Nov 2023
Hello Dennis,Thank you for taking the time to provide your feedback. We appreciate hearing from our guests and apologize if we fell short of your expectations. Please feel free to contact our management directly so that we can better understand your concerns and work towards improving our services.

8/10 Good

Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean and attractive. negatives, no hair dryer, no box of tissues, show bars missing.
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello Philip, Thank you for choosing our hotel and leaving a review. We're glad to hear that you enjoyed our convenient location and found the property clean and attractive. We appreciate your feedback regarding the amenities. While we strive to provide a comfortable stay, we would like to apologize for any inconvenience caused. Your comments will be shared with the management team for future improvements. Thank you for bringing this to our attention.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 2 Nov 2023
Hello Sharon,Thank you for sharing your experience with us. We regret any inconvenience you may have encountered during your stay. We value your feedback and will use it to improve our services. If you have any further concerns, please feel free to contact our management directly. We appreciate your understanding.

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello Deepak,Thank you for taking the time to rate your stay. I’m pleased to learn that your stay was enjoyable seeing that perfect 10 rating. We appreciate you and humbly request a return visit.