When we arrived, the gentleman at the desk was very friendly. When we got to our room, there was a strong propane smell in the room that did eventually disappear.
We were only given keys to one of our rooms. The door in between the king suite and the 2 double beds rom was locked and they had to send someone up to unlock it. He did not bring the right keys, so he had to go back to his office to get them. We had arrived there around 11 because we went to the equine affaire in west Springfield MA, and the fantasia show didn’t end until 10ish. And with needing them needing to send someone up, we did not get to sleep until after midnight. The food was very dry, and not what I expect with how nice the facility looked.