I am frequently in Winona and have been shopping for a hotel that can be my 'go-to', unfortunately it will not be the Plaza. First, their computer system was down and after a half hour i finally left, forgoing the shower i had hoped for before my evening engagement. When I returned i was able to check in, but the shower head in the room was broken. I was moved to a different room but by that time it was very late and i waited until morning, just to find the heat and the tub drain in the bathroom not working. I was told by two different staff that I would receive a discount on my bill for all the inconveniences. When i checked my statement they had over charged my ( I signed for $140 for one night but the charge on my card was $188) they credited my $54, but that only came out to $6 less than what I was supposed to have paid. VERY disappointing.