6/10 一般
Branden
2025 年 12 月 10 日
满意：住宿条件和设施，清洁度
不满意：员工和服务
My stay was excellent until my last day. I don't get off work until after 3am so I asked for a late checkout. Checkout is at 11a, the very nice lady at the front desk said 12 noon would be fine. The first knock from house keeping was at 11:20a. I realize repetition and habit of a normal workday so I understand the mistake. The next knock was around 11:50a while I was in the shower. He continued to steadily knock on the door for several minutes until i was able to answer. He told me that checkout was at 11a and I needed to vacate the room. I told him I requested a late checkout the previous day, I'm all packed and I'll be out in about 10min, so he and whoever was at the front desk, needed to have better communication. He again told me I was supposed to be out by 11a. I again responded that I was told 12 noon is the late checkout time. He then responded with "CHECKOUT IS 11A, I'M CALLING THE COPS!" and immediately walked away. The whole encounter with this person was beyond ridiculous and extremely unprofessional. Besides that, it was a nice experience. But because of that, I've decided to not return as planned , and let people know. A person who thinks calling the police in that situation is what our tax dollars need to be spent on, needs a dose of reality. To that individual, practice respect and courtesy. (SMF)
Branden
2025 年 12 月入住 2 晚
