Quality Inn University 的評價

查看供應

大學凱藝酒店的評價

大學凱藝酒店

5719 University Pkwy, Winston-Salem, NC

5.4

5.8/10

整潔度

6.2/10

職員與服務

4.4/10

設施服務

5.2/10

住宿狀況

4.6/10

環保程度

2/10 很差

Garrett

2024年5月19日

不滿：整潔度、職員與服務和住宿狀況

I'm definitely not bougie by no means but this place was a dive not even a quirky dive joint. It was horrible. We walked into the room and checked out minutes later.

於 2024 年 5 月住了 1 晚

Hotel Management 於 2024年5月20日的回應

Your feedback is important to us, and we are committed to resolving all the issues you experienced. Please give us a chance to make things right. Your comfort and satisfaction are our top priorities. Thank you for bringing these concerns to our attention.

2/10 很差

CECIL

2024年5月19日

讚好：職員與服務

不滿：整潔度和住宿狀況

於 2024 年 5 月住了 1 晚

Hotel Management 於 2024年5月20日的回應

2/10 很差

Kiesha

家人同遊

2024年5月12日

不滿：整潔度、職員與服務、設施服務和住宿狀況

Please dont do it. Checked in, the lobby doors were all. wide open, no a/c no issue. Ask about the pool, its closed till June. Upon further investigation there was absolutely no water, trash, broken walls etc in and around the pool. Arriving at the room we were met by our live in arguing, drunk neighbors with the room door open smelling like anger, stales cigarettes and urine. Opened our door and woo baby the smell, dirty sink, non stop running shower, warm refrigerator, urine in the toilet!! Need i go on. Ok I will, we turned to leave immediately to find a couple smoking meth in the car. Get to the lobby explain why I wanted to leave and need a letter and his name for reference. LEO says he's not comfortable with providing and information i needed to call Expedia! I messed up

於 2024 年 5 月住了 1 晚

Ahmad 於 2024年5月12日的回應

2/10 很差

Larry

多人同遊

2024年4月18日

不滿：職員與服務、設施服務和住宿狀況

Reception clerk didn't seem to know what he was doing, rooms were not very clean.breakfast was a joke, coffee and cereal was it. Definitely would not recommend this hotel.

於 2024 年 4 月住了 1 晚

Hotel Management 於 2024年4月19日的回應

Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 優異

Debra

多人同遊

2024年4月17日

They was okay

於 2024 年 4 月住了 1 晚

Hotel Management 於 2024年4月18日的回應

On behalf of our entire staff, thank you for the wonderful rating. We look forward to your next visit!

2/10 很差

Alaina

2024年4月15日

於 2024 年 4 月住了 2 晚

Hotel Management 於 2024年5月6日的回應

Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 很差

Jamie

伴侶同遊

2024年4月14日

不滿：整潔度、職員與服務、設施服務和住宿狀況

There were other people there cursing and yelling! It felt very unsafe! The bedding appeared stained! I really want my money back! Told manager! We left without staying at all!

於 2024 年 4 月住了 1 晚

Ahmad. 於 2024年4月15日的回應

Dear jamie.I apologize for the unpleasant experience you had at our establishment. Ensuring a safe and comfortable environment is our priority, and we regret that we fell short during your visit. We appreciate your feedback and will address the issues you raised to improve our service. Thank you for bringing this to our attention.Best Regards.

10/10 優異

Lashawn

商務旅客

2024年4月8日

讚好：整潔度、職員與服務、設施服務和住宿狀況

The staff is nice and the lodging was perfect! Will definitely be back!

於 2024 年 4 月住了 2 晚

Management 於 2024年4月10日的回應

On behalf of our entire staff, thank you for the wonderful rating. We look forward to your next visit!

2/10 很差

Eduardo

2024年3月1日

不滿：整潔度、職員與服務、設施服務和住宿狀況

Rooms look’s so bad! Bed sheets with holes! Some of the stuff bad service!

於 2024 年 2 月住了 2 晚

Hotel Management 於 2024年3月1日的回應

Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 很差

Gustavo

伴侶同遊

2024年2月26日

讚好：設施服務

不滿：整潔度、職員與服務和住宿狀況

First I had the problem that after traveling by road for 12 hours the hotel I had booked was not working, I booked this one and it was not what I expected I had to complain because the water came out of the back of the sink and went under the When you stepped on the floor you got wet, the toilet was loose, I complained twice and they did nothing. It's not what you see in the photos, it's bad looking, the pool doesn't work and the gym doesn't work either, I don't recommend it at all.

於 2024 年 2 月住了 5 晚

Hotel Management 於 2024年2月26日的回應

Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 很差

Heather

家人同遊

2024年2月23日

不滿：整潔度、職員與服務、設施服務和住宿狀況

The property is outdated and dirty.

於 2024 年 2 月住了 1 晚

Hotel Management 於 2024年2月23日的回應

Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 優異

Javier

家人同遊

2024年1月23日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2024 年 1 月住了 2 晚

Hotel Management 於 2024年1月25日的回應

Thanks for your feedback. We appreciate having the opportunity to serve you.

2/10 很差

Ahmad

伴侶同遊

2024年1月22日

不滿：整潔度、職員與服務、設施服務和住宿狀況

My check out was 12 noon had tonargue with housekeeping every 7 minutes from 11 till 12. Bed bugs in first room, remote didnt work was told maintenance would be there in five minutes they never came. Had to go tonfront desk after i caught a bed bug in a cup to show proof. Roaches everywhere!! Housekeeping is nasty an said Expedia can take they business elsewhere. Filty hotel.

於 2024 年 1 月住了 1 晚

Hotel Management 於 2024年1月23日的回應

Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

8/10 不錯

Brian

2024年1月18日

讚好：整潔度、職員與服務和住宿狀況

於 2024 年 1 月住了 1 晚

Hotel Management 於 2024年1月19日的回應

Thanks for your feedback. We appreciate having the opportunity to serve you.

4/10 欠佳

Ahmad

2024年1月17日

不滿：整潔度、職員與服務、設施服務和住宿狀況

Roaches, housekeepers knock from 10 am till check out. No continental breakfast like advertised. Just milk an cereal

於 2024 年 1 月住了 2 晚

Hotel Management 於 2024年1月19日的回應

Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

8/10 不錯

angelique

2024年1月16日

讚好：客房舒適度

不滿：職員與服務

Was an emergency stay so overall it was ok. Had to go a couple days without clean towels

於 2024 年 1 月住了 1 晚

Hotel Management 於 2024年1月19日的回應

Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

6/10 一般

Treneattia

2024年1月10日

於 2024 年 1 月住了 1 晚

Hotel Management 於 2024年1月12日的回應

Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

8/10 不錯

angelique

家人同遊

2024年1月7日

讚好：職員與服務、住宿狀況和客房舒適度

於 2024 年 1 月住了 1 晚

Hotel Management 於 2024年1月8日的回應

Thanks for your feedback. We appreciate having the opportunity to serve you.

8/10 不錯

Jesse

2023年12月17日

讚好：整潔度、住宿狀況和客房舒適度

於 2023 年 12 月住了 3 晚

Hotel Management 於 2023年12月20日的回應

Thanks for your feedback. We appreciate having the opportunity to serve you.

2/10 很差

Jay

2023年12月3日

不滿：整潔度、職員與服務、住宿狀況和客房舒適度

Stay away from this place

We checked in the key didn’t work went back down the guy was on a half hour break so we went to eat after driving 9 hrs. When we returned he fix the key card went to the room it was really dirty,smelled, burnt cigarettes marks on the counter and the biggest thing was the bed had really dirty sheets with stains all over it and a big glob of something green and hard in the middle of the bed. We decided to check out the guy never offered a refund. I will never recommend staying there or ever at a quality inn again. There also were people walking around very shady and a kid wheeling around in a wheelchair not needed but he was wheeling around the parking lot and inside the lobby. They definitely have some shady stuff going on at that place. Inside the lobby was ceiling leaking water into a bucket. The guy that checked us in was not friendly at all. I loaded just some pictures of the bed. The blanket looked like it had blood on it too. My hubby said he was not going to take a chance of something happening to us there.

於 2023 年 12 月住了 1 晚

Management 於 2023年12月5日的回應

Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 很差

Virgil

商務旅客

2023年11月28日

不滿：整潔度、職員與服務、設施服務和住宿狀況

I just want my refund because that was very uncomfortable and very disturbing I didn't get any sleep also checked in hour's early and still had to wait in the lobby for check in. Some lights didn't work. This was a horrific experience for a over night stay

於 2023 年 11 月住了 1 晚

Hotel Management 於 2023年11月28日的回應

Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

4/10 欠佳

Debbie

家人同遊

2023年11月22日

讚好：職員與服務

不滿：整潔度、住宿狀況和客房舒適度

Don’t recommend

This place is filthy, out dated & noisy

於 2023 年 11 月住了 1 晚

Management 於 2023年11月23日的回應

Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

4/10 欠佳

LAURA

2023年11月13日

讚好：職員與服務

不滿：整潔度、住宿狀況和客房舒適度

Requested non-smoking but room reeked of smoke, linens had burn holes. Did not feel safe and upstairs neighbors screamed at each other most of the night.

於 2023 年 11 月住了 1 晚

Hotel Management 於 2023年11月13日的回應

Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 很差

Yasir

2023年11月6日

於 2023 年 11 月住了 2 晚

Management 於 2023年11月8日的回應

Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

2/10 很差

Tamara

2023年11月5日

於 2023 年 11 月住了 1 晚

Hotel Management 於 2023年11月28日的回應

Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

4/10 欠佳

Sherrone

家人同遊

2023年11月4日

不滿：職員與服務和住宿狀況

I was very disappointed

於 2023 年 10 月住了 1 晚

Management 於 2023年11月4日的回應

Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

6/10 一般

David

2023年11月4日

讚好：職員與服務

不滿：整潔度和住宿狀況

You get what you pay for.

The first room I got, none of the outlets worked. I went down stairs and was able to switch rooms with no hassle. The second room, one light didn’t work but all outlets did. Both of the rooms were dirty, the first one did not look like anyone had cleaned at all as nothing was wiped down. It looked like they just through away any trash and said ‘eh good enough.’ The second room was a little cleaner, looked lit it had been wiped down but the sheet had a lot of ink, at least let’s hope that is what it is, stains. All in all it is a cheap, no frills hotel that was a safe place to sleep. If you just need a place to lay your head, or somewhere to have an affair at then I say go for it I will probably stay here again some time.

於 2023 年 10 月住了 1 晚

Management 於 2023年11月4日的回應

Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 優異

tom

2023年10月27日

讚好：整潔度、職員與服務和住宿狀況

The receptionist let me into my room early and was very helpful

於 2023 年 10 月住了 3 晚

Management 於 2023年10月27日的回應

Thanks for your feedback. We appreciate having the opportunity to serve you.

6/10 一般

John

2023年10月23日

讚好：整潔度和職員與服務

不滿：住宿狀況

Well located. Great staff. Extremely poor reception centre. If I had not booked sight unseen I would have looked at bulletproof glass and extremely sparse surroundings, totally inadequate breakfast space and abruptly left!! You have a great resource; renovate! Fix the bed in 164! I don’t know what those extensions sticking out from the base but they hurt and are dangerous!!

於 2023 年 10 月住了 1 晚

Management 於 2023年10月24日的回應

It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. I hope that we will impress you with exemplary service during future visits.

2/10 很差

Christopher

伴侶同遊

2023年10月22日

不滿：整潔度和住宿狀況

Mold around the tub. No ice bag or container. Lamps was unplugged. Safe was damaged. Pillows small and uncomfortable. Covers to thin and stains on them.

於 2023 年 10 月住了 1 晚

Management 於 2023年10月22日的回應

Thanks for your feedback. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 優異

Jacobo

2023年10月16日

於 2023 年 10 月住了 1 晚

Sam 於 2023年10月19日的回應

Thanks for your feedback. We appreciate having the opportunity to serve you.

10/10 優異

chingona

家人同遊, 商務旅客

2023年10月12日

讚好：整潔度、職員與服務和設施服務

Good place

於 2023 年 10 月住了 3 晚

Management 於 2023年10月12日的回應

Thanks for your feedback. We appreciate having the opportunity to serve you.

2/10 很差

Erica

商務旅客

2023年10月7日

不滿：整潔度、職員與服務和客房舒適度

Roach Haven and bloody to no towels

Blood on towels . The next room had no towels and was told we would have to wait til morning to get towels even though no clean ones were in the room . Roaches where not present till we turned the steaming hot water from the shower and boy were they crawling .

於 2023 年 10 月住了 1 晚

Management 於 2023年10月8日的回應

Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

2/10 很差

Mehreteab

2023年9月24日

於 2023 年 9 月住了 2 晚

Management 於 2023年10月14日的回應

Thanks for your feedback. We appreciate having the opportunity to serve you.

2/10 很差

Carter

2023年9月24日

Property was not clean at all. Bubbling urine still in the toilet, what looked like ketchup sprayed over the walls. Mold in the corners of the ceiling and wall. Folded towels looked used from the last people. Shower floor covered in sand and dirt. Needless to say, we left immediately.

於 2023 年 9 月住了 1 晚

Management 於 2023年9月25日的回應

Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

2/10 很差

Yolette

親子同遊

2023年9月24日

不滿：整潔度和住宿狀況

If “IDGA*” was a hotel. Mold in the bathroom. Broken detached water faucets. Dirty stain tubs. Dead mid size roach on ceiling. I wanted to find another hotel and I did search but nothing in the area. With tears in my eyes I just tried to sleep. No pool. Stop advertising pools that don’t exist!!

於 2023 年 9 月住了 1 晚

Management 於 2023年9月25日的回應

Thank you for sharing your experience. We apologize for these issues and are working to improve.

4/10 欠佳

Martin

2023年9月19日

不滿：設施服務和住宿狀況

My room had many areas of chipped plaster and a big spot of paint on the ceiling above the shower was peeling. There was no desk to sit at. There was a terrible smell of old mildew and old cigarette smoke. The staff were very nice and courteous.

於 2023 年 9 月住了 1 晚

Management 於 2023年9月20日的回應

Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

2/10 很差

Noaimai

2023年9月18日

不滿：整潔度、職員與服務、住宿狀況和客房舒適度

於 2023 年 9 月住了 1 晚

Management 於 2023年9月20日的回應

Thanks for your feedback. We appreciate your business.

2/10 很差

nick

伴侶同遊

2023年9月3日

不滿：整潔度、職員與服務、設施服務和住宿狀況

Place smelled horrible, had cigarette burns on the sheets/ blankets, blood stains on the mattress comforter, and I didn’t feel safe staying here.

於 2023 年 9 月住了 2 晚

Management 於 2023年9月5日的回應

Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

2/10 很差

Lidiia

2023年8月28日

不滿：整潔度、職員與服務、設施服務和住宿狀況

Bed bugs

於 2023 年 8 月住了 6 晚

Management 於 2023年8月28日的回應

Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

2/10 很差

william

2023年8月18日

不滿：整潔度、住宿狀況和客房舒適度

於 2023 年 8 月住了 2 晚

Management 於 2023年8月18日的回應

Thanks for your feedback. We appreciate your business.

4/10 欠佳

Stephen

商務旅客

2023年8月15日

讚好：整潔度

不滿：職員與服務

Treated as if i had never seen a motel

Management 於 2023年8月30日的回應

Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

10/10 優異

Carl

家人同遊

2023年8月12日

讚好：住宿狀況和客房舒適度

於 2023 年 8 月住了 1 晚

Management 於 2023年8月13日的回應

Thanks for your feedback. We appreciate your business.

2/10 很差

Linda

2023年8月12日

不滿：職員與服務、設施服務和住宿狀況

Two of four lamps not working thus pour lighting no electricity for hours, no internet, no TV service fridge did no work on two functional outlets to charge phone and hearing aids and none to plug in my computer and no table (or desk) to use computer water puddle at the door of bathroom, no breakfast but was advertised no blanket and bedspread had holes in it

於 2023 年 8 月住了 1 晚

Management 於 2023年8月13日的回應

Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

2/10 很差

Myrta

2023年8月11日

讚好：職員與服務

不滿：整潔度和住宿狀況

Dirty overgrown grass trash

於 2023 年 8 月住了 1 晚

Management 於 2023年8月11日的回應

Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

2/10 很差

Mark

2023年8月11日

讚好：職員與服務

不滿：整潔度、住宿狀況和客房舒適度

Needs demolished!!

Place needs demolished!! Not clean!! Twin sheets on king bed! Didnt come in to clean the 2 days I was there. Room key didnt work second day. No checks at desk to ensure person getting access to room was actually me. Filthy dirty!! Bugs!! Nasty place. Tear it down.

於 2023 年 8 月住了 2 晚

Management 於 2023年8月11日的回應

Thank you for sharing your experience. We apologize for these issues and are working to improve.

2/10 很差

Giovanni

2023年8月8日

於 2023 年 8 月住了 3 晚

Management 於 2023年8月28日的回應

Thanks for your feedback. We appreciate your business.

4/10 欠佳

Emmett

2023年8月8日

不滿：整潔度、職員與服務和住宿狀況

Dirty and property unkept.

於 2023 年 8 月住了 3 晚

Management 於 2023年8月9日的回應

Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

10/10 優異

Gavin

2023年8月3日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2023 年 7 月住了 1 晚

Sam 於 2023年8月4日的回應

Thank you for your feedback. We are happy that your stay was enjoyable.

8/10 不錯

Dennis

家人同遊

2023年7月30日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

It was okay just kind of disappointed now that they're not going to be pet friendly have to look for different place now

於 2023 年 7 月住了 3 晚

Management 於 2023年7月31日的回應

Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

登入預訂全球超過十萬間酒店即慳至少 10%

大學凱藝酒店的評價

評價

5.8/10

6.2/10

4.4/10

5.2/10

4.6/10

評價

2/10 很差

Garrett

Garrett

2/10 很差

CECIL

CECIL

2/10 很差

Kiesha

Kiesha

2/10 很差

Larry

Larry

10/10 優異

Debra

Debra

2/10 很差

Alaina

Alaina

2/10 很差

Jamie

Jamie

10/10 優異

Lashawn

Lashawn

2/10 很差

Eduardo

Eduardo

2/10 很差

Gustavo

Gustavo

2/10 很差

Heather

Heather

10/10 優異

Javier

Javier

2/10 很差

Ahmad

Ahmad

8/10 不錯

Brian

Brian

4/10 欠佳

Ahmad

Ahmad

8/10 不錯

angelique

angelique

6/10 一般

Treneattia

Treneattia

8/10 不錯

angelique

angelique

8/10 不錯

Jesse

Jesse

2/10 很差

Jay

Stay away from this place

Jay

2/10 很差

Virgil

Virgil

4/10 欠佳

Debbie

Don’t recommend

Debbie

4/10 欠佳

LAURA

LAURA