Desk, blackout curtains, free WiFi, bed sheets

Reviews of Sleep Inn & Suites

2.5 out of 5
Sleep Inn & Suites
350 W Munroe Ave, Wisconsin Dells, WI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 129 out of 200 reviews" "
Rating 8 - Good. 48 out of 200 reviews" "
Rating 6 - Okay. 17 out of 200 reviews" "
Rating 4 - Poor. 3 out of 200 reviews" "
Rating 2 - Terrible. 3 out of 200 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

This hotel was recently updated and is in good condition. Clean rooms. Quiet. Right next to the Grand Concert hall which was within walking distance and very convenient. We’d stay here again!
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Michael,Thank you for sharing your positive experience with us! We are pleased to hear that you enjoyed the updated rooms, quiet environment, and convenient location near the Grand Concert Hall. We look forward to welcoming you back in the future for another enjoyable stay.

8/10 Good

Barbara, Sherwood Park

Travelled with partner
Liked: Cleanliness, staff & service
It was very noisy but then the hotel was full of children.
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Barbara,We apologize for any inconvenience caused by noise during your stay. We strive to accommodate guests of all ages and hope you understand the lively atmosphere. Your feedback is valuable for improving future experiences.

10/10 Excellent

Linn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Staff was very friendly
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Linn,We're thrilled to hear that you enjoyed our clean facilities and experienced friendly service from our team. Your satisfaction is our top priority, and we appreciate your positive feedback. We hope to welcome you back for another great stay in the future.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place for our one night stay with friendly staff. Convenient location to the interstate. We took advantage of the free breakfast before leaving in the morning. Decent selection including cereal, waffle maker, bagels, sausage, and eggs to name a few. Food was hot and easy for us to grab and go which is what we were looking for. Room was clean and recently updated. Beds were comfortable and it was a quiet place to sleep for the night.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Kelly,We are thrilled to hear that you enjoyed your stay with us! Our team works hard to provide a clean and comfortable environment for our guests, and we're glad you found our location convenient and our staff friendly. It's great to know you were able to take advantage of our complimentary breakfast offerings before embarking on your day. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine. Renovated and our room looked new - very clean and everything worked just fine. One quirk was no shelf in the shower to set soap/shampoo. Locally collected mandatory fee added $9.95 to the bill. Would have been good to know in advance rather than at checkout. Not a biggy and I suppose they all have an added fee. Overall it was a good value.
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Ronald,We are pleased to hear that you found our renovated room clean and in working order. We appreciate your feedback regarding the shower shelf and the mandatory fee. We strive to provide transparency with all charges, and we apologize if this caught you off guard. Your overall positive impression of the value is important to us, thank you for sharing your experience with us.

6/10 Okay

Kelly

Travelled with family
Disliked: Staff & service, amenities
Staff was hard to find; rooms could have been cleaner, TV was in poor condition; soap & shampoo was too strongly scented; first floor smelled of marijuana
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Kelly, We appreciate you sharing your experience with us. Your feedback will be passed along to the appropriate departments for review. Our team strives to provide a comfortable environment for all guests, and we value your insights to improve our services in the future.

10/10 Excellent

Bre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling through and after reading several hotel reviews in the area, we decided to stay here. It was clean, staff was courteous, no hidden fees, and the bed was so comfortable. The hot tub was exactly what we needed after a long day on the road.
Response from Manager on 20 Apr 2024
Hello Bre,We're delighted to hear that you enjoyed your stay with us and found our hotel clean with friendly staff. It's wonderful that you found the bed comfortable and the hot tub relaxing after your journey. We appreciate you choosing to stay with us and hope to welcome you back in the future to provide another pleasant experience.

10/10 Excellent

Jeammy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was so clean. Quite! Comfortable bed, pillows and bedding. Usual breakfast options. There was a little bit of a language barrier. Would definitely stay here again!
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Jeammy,We appreciate your feedback on the cleanliness and comfort of our hotel. Our team strives to provide a relaxing stay for all guests. If there are ever any concerns during your stay, feel free to reach out to our management team directly. We look forward to welcoming you back in the future!

8/10 Good

Jeremy, Seymour

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 10 Apr 2024
Hello Jeremy,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 11 Apr 2024
Hello Esmeralda,We are thrilled to hear that you thoroughly enjoyed your stay with us! Please do not hesitate to contact us directly if you have any further comments or suggestions to share. We can't wait to welcome you back soon!

10/10 Excellent

Jasmine

Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Jasmine,We are thrilled to hear that you had a wonderful stay with us! If you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another great experience!

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to entertainment. Clean rooms and hotel.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Angie,We are delighted to hear that you appreciated our convenient location and cleanliness standards. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay.

10/10 Excellent

Karen I

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good stay. We stayed on the first floor and the upstairs can get noisy, I understand that’s not the hotels fault. Breakfast is convenient but not the best. The pool had so much chlorine that it changed the color of my friends swimsuit from green to a grayish blue. My friends room had a white powder on the desk chair so I’m not sure these rooms are thoroughly cleaned. Front desk apologized and that was it. Aside from the little things I mentioned I would give this hotel another stay.
Stayed 3 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hello Karen I, Thank you for your feedback. We appreciate your understanding regarding noise levels and breakfast service. We will pass on your observations regarding the pool and room cleanliness to our team for review. Your willingness to revisit us is truly valued, and we look forward to providing you with an improved experience next time.

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and welcoming staff!
Stayed 3 nights in Mar 2024
Response from Manager on 5 Apr 2024
Hello Hilary,We are delighted to hear that you found our staff to be friendly and welcoming during your stay. Your positive feedback is much appreciated, and we hope to welcome you back soon for another seamless experience.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay room! Room was clean staff was friendly and accommodating
Stayed 3 nights in Mar 2024
Response from Manager on 1 Apr 2024
Hello Joseph,We are delighted to hear that you enjoyed your stay and found our rooms clean with friendly staff. Your feedback is valuable to us for maintaining our high standards of service. Should you need further assistance, please don't hesitate to contact our management directly.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place staff was nice pool and hot tub we were nice it was quiet
Stayed 2 nights in Mar 2024
Response from Manager on 1 Apr 2024
Hello John,We are pleased to hear that you enjoyed the hospitality of our staff and the peaceful atmosphere of the hotel. We are glad you were able to relax by the pool and hot tub during your stay. Should you have any further feedback or need assistance, please do not hesitate to reach out to our management team directly.

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 5 Apr 2024
Hello Cole,We are thrilled to hear that you had an excellent stay with us! We strive to provide exceptional service to all our guests. Please do not hesitate to reach out to us with any further feedback. We look forward to welcoming you back soon!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great place to stay.
Stayed 3 nights in Mar 2024
Response from Manager on 2 Apr 2024
Hello Donna,We are delighted to hear that you had a pleasant stay with us. Thank you for choosing our hotel for your accommodation needs, and we hope to welcome you back in the future for another wonderful experience.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was clean and comfortable. The staff was friendly. We slept well. We highly recommend.
Stayed 2 nights in Mar 2024
Response from Manager on 31 Mar 2024
Hello Cynthia,We are delighted to hear that you had a comfortable and clean stay with us, and that our friendly staff contributed to your positive experience. Ensuring our guests get a good night's sleep is a top priority for us. Thank you for recommending us, and we hope to welcome you back soon.

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Manager on 29 Mar 2024
Hello Stacy, We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Your comments have been shared with the relevant departments for further review and improvement. Please feel free to reach out to our management team directly to discuss your concerns in more detail.

4/10 Poor

Casey

There were grimey handprints on the window, past occupants’ belongings left in the room, and the fridge didn’t work so my food instantly went bad.
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Casey, We apologize if your expectations were not met during your recent stay with us. We strive to provide a clean and comfortable environment for all our guests. For any concerns regarding your stay, we recommend reaching out to our management team so they can address these issues accordingly.

8/10 Good

Troy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Other guests were very, very loud. Asked hotel staff to ask them to quiet down. Problem persisted. Contacted staff 2nd time, they told guests they would call the police if the problem persisted. They did quiet down. This was at 2am and we had to leave the hotel by 4:30 am.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Troy, We apologize for any inconvenience caused by the disturbance during your stay. Our team takes noise complaints seriously and follows necessary protocols to ensure the comfort of all guests. We appreciate your understanding and hope you will consider reaching out to our management team directly for further assistance with your experience.

8/10 Good

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to walk to the Crystal Grand Theatre. Rooms are average to basic. Served their purpose.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Gordon,We appreciate your feedback and are glad the hotel's location was convenient for your visit to the Crystal Grand Theatre. Our aim is to provide comfortable accommodations for all our guests. Thank you for choosing to stay with us.

10/10 Excellent

Jean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Spotless.
Stayed 1 night in Mar 2024
Response from Manager on 13 Apr 2024
Hello Jean,We are delighted to hear that you found our hotel to be spotless during your stay. Our team works hard to maintain high cleanliness standards for all our guests to enjoy. Thank you for sharing your positive experience with us.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Ryan,We're pleased to hear you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience at our hotel.

10/10 Excellent

Hailey

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Hailey,We're thrilled to hear that you had a fantastic experience during your stay with us! We hope to welcome you back soon for another amazing visit.

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and genuinely friendly. Very clean hotel and the pool was a popular spot for us.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Jason,We are delighted to hear that you enjoyed the helpful and friendly staff as well as our clean facilities, including the popular pool area. We strive to provide a positive experience for all our guests and appreciate your feedback. Thank you for choosing our hotel for your stay.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable rooms.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Patricia,We are pleased to hear that you found our rooms comfortable during your stay. If you have any further feedback or suggestions, please do not hesitate to reach out to our management team for further assistance.

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, easily accessible, comfortable beds, would definitely stay again
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Jaime,We are delighted to hear that you found our hotel clean and our staff friendly. It's great to know you found our beds comfortable and the location convenient. We appreciate your positive feedback and look forward to welcoming you back on your next visit.

6/10 Okay

Sara

Stayed 3 nights in Feb 2024
Response from Manager on 24 Mar 2024
Hello Sara,We appreciate you choosing our hotel for your stay. If there were any areas that did not meet your expectations, please do not hesitate to contact us directly to discuss further.

10/10 Excellent

Sheila

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Sheila,We're thrilled to hear you had a fantastic stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another memorable experience!

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, convinent room; well laid out
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Evelyn,We are delighted to hear that you found our rooms comfortable and convenient during your stay. Our team works hard to provide a pleasant experience for all our guests. Should you have any more feedback to share, please do not hesitate to contact our management directly.

10/10 Excellent

Brianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Brianna,We're delighted to hear you enjoyed your stay with us! Your feedback is much appreciated, and we hope to welcome you back in the future for another wonderful experience.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I think they need in the bathrooms in the room is something to hold on to for going in and coming out of showers.
Stayed 3 nights in Feb 2024
Response from Manager on 27 Feb 2024
Hello Donna, Thank you for sharing your feedback with us. We appreciate your suggestion regarding the bathroom setup and will definitely pass it along to our management for their consideration. Your insights help us improve our guests' experience.

8/10 Good

Tina

Travelled with family
Liked: Staff & service
Property was Average. Breakfast was good and staff very kind and helpful. Rooms are nothing special. Was quiet at night and slept well.
Stayed 2 nights in Feb 2024
Response from Nik on 20 Feb 2024
Dear Tina,We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments are valuable to us as we continuously work to enhance the guest experience.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freshly renovated and super comfortable beds
Stayed 1 night in Feb 2024
Response from Nik on 20 Feb 2024
Dear David,Thank you for taking the time to share your feedback. We hope to welcome you back again in the future.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from nik on 20 Feb 2024
Hello Gregory,Thank you for taking the time to share your feedback. We strive to provide a convenient and enjoyable experience for our guests, we hope to welcome you back again in the future.

10/10 Excellent

Kathy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and out clean close facility to expressway
Stayed 1 night in Feb 2024
Response from Nik on 20 Feb 2024
Dear Kathy,Thank you for taking the time to share your feedback. We're glad to hear that you found everything to be satisfactory during your stay. We strive to provide a convenient and enjoyable experience for our guests. We hope to welcome you back again in the future.

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer hotel and very well managed. Extremely clean. Bargain for the price
Stayed 1 night in Feb 2024
Response from Nick on 16 Feb 2024
Thank you for choosing us, Jon! We appreciate you taking the time to share your feedback, We hope to see you again soon, and hopefully to impress you with our ongoing improvements.

10/10 Excellent

Darla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice play to stay for an overnight trip.
Stayed 1 night in Feb 2024
Response from Tami on 13 Feb 2024
Darla, we appreciate you staying here, and hope you come again.

8/10 Good

jl, New Lisbon

.
Stayed 1 night in Feb 2024
Response from pm on 6 Feb 2024
Dear Jl, we really appreciate your feedback about recent stay. Thank you for visiting us.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay here again. The staff were very nice, the breakfast bar was super good & I even got to check in early! The only things that I would say were mediocre were the walls in this hotel are pretty thin so I could hear kiddos running around and everyone talking when they were in the hallway and then one of my pillows had some stains on it but I just didn’t use that one because I had plenty others to use!
Stayed 1 night in Feb 2024
Response from pm on 5 Feb 2024
Dear Ashley, We value your opinions and your continued support. For any inconvenience, we sincerely regret. Your comments will be examined by our team. We are grateful that you selected us, and we look forward to serving you once more soon.

8/10 Good

MARY, Mosinee

Travelled with family
Liked: Staff & service
Very convenient location next door to the Crystal Grand. Was able to park at hotel and walk over to the concert we were in town for. The hotel was staff was friendly. The room was nice, there was a tooth flossing pick on the floor that was rather gross but other than that it seemed clean. Once thing I look for in a hotel is the option to have the heater fan run continuously as it helps me sleep. This one had that option but it didn't work. Therefore all night long every time the heater came on I woke up. Walls also seemed paper thin. Next to the heater fan and hearing the person next door snoring all night, I got little sleep. The beds and pillows were comfortable and seemed new. The breakfast was good, typical with eggs, sausage, cereal, fruit, waffles etc. Overall, a nice stay and I would stay again if going to another concert.
Stayed 1 night in Jan 2024
Response from Tami on 2 Feb 2024
Mary, Thank you for your feedback and I am sorry you didn't get much sleep. I hope next time we will meet your expectations better. Thanks for choosing the Sleep Inn & Suites.

10/10 Excellent

Susan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a nice facility! We have stayed here 4-5 times in the past two months while caring for a nearby relative in hospice. The staff is kind and accommodating. The rooms (2 queen-sized beds) had all the amenities we needed for comfort: Soft sheets; fluffy, thick towels; excellent mattresses and pillows.
Stayed 1 night in Jan 2024
Response from Nick on 31 Jan 2024
Dear Susan, we really appreciate your feedback about recent stay. Thank you for visiting us.

10/10 Excellent

Vickie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good prices. Friendly staff
Stayed 2 nights in Jan 2024
Response from pm on 30 Jan 2024
Dear Vickie, We appreciate your 5-star rating. We are always here to assist you. Thanks for being with us. Best Regards.

10/10 Excellent

corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from pm on 30 Jan 2024
Dear Guest, Thank you for your 5 star rating. We will always be there to help you. Thank you for visiting us. Best Regards.

6/10 Okay

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall, our stay met our needs. It was conveniently located to the concert venue and we were able to walk there. Also, the hotel was quiet and the bed was comfortable. There were a few drawbacks though. I noticed the bathroom and bath towels smelled musty like there was maybe mildew. Also, there was no hairdryer in the room and the front desk did not have one. I ended up driving to a store and purchasing one. I guess now I have a backup hairdryer at home now. Staff were professional and despite the musty smell in the bathroom the property appeared to be clean.
Stayed 1 night in Jan 2024
Response from pm on 30 Jan 2024
Dear Elizabeth, We are sorry that your experience was unsatisfactory. We apologize if we did not meet in accordance with your expectations; we strive to provide excellent service to our guests. Indeed, we make things right. We appreciate your input and the chance to make our service better. We will talk about your comments and feedback with our team to ensure that every customer receives the assistance they need. We are so grateful that you stopped by recently. Warm regards.

6/10 Okay

Donnie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Small and quiet room
Stayed 2 nights in Jan 2024
Response from pm on 30 Jan 2024
Dear Donnie, We’re grateful that you took the time to leave us a review. Thanks a lot!

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was not cleaned upon check in. Staff gave us a different room.
Stayed 1 night in Jan 2024
Response from pm on 30 Jan 2024
Dear Martin, Greetings, We appreciate your feedback and for staying with us. We apologize for any inconvenience. Our staff will review your comments. We appreciate your decision to choose us and hope to serve you again soon.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice & pleasant front desk staff
Front desk was amazing, so friendly and even asked me what they could improve upon when I checked out. They know they could use hair dryers and a laundry, but easy access rooms, roomy lobby, contemporary tv system, plenty of parking, Great value!
Stayed 2 nights in Jan 2024
Response from pm on 30 Jan 2024
Dear Brad, Thank you for sharing your thoughts on your recent stay and for appreciating our services. We would love to serve you again here. Thank you for choosing us. Best Regards.