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Reviews of Staybridge Suites Wisconsin Dells - Lake Delton, an IHG Hotel

3 out of 5
Staybridge Suites Wisconsin Dells - Lake Delton, an IHG Hotel
1345 Great Wolf Drive, Lake Delton, Wisconsin Dells, WI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 813 out of 1000 reviews" "
Rating 8 - Good. 137 out of 1000 reviews" "
Rating 6 - Okay. 23 out of 1000 reviews" "
Rating 4 - Poor. 9 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Emily on 27 Apr 2024
Thank you, Joseph!

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and the property was very well maintained.
Stayed 1 night in Apr 2024
Response from Emily on 23 Apr 2024
Thanks, Ray! We're so happy to read you enjoyed your stay!

4/10 Poor

Rebecca

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Emily on 23 Apr 2024
Hello, Rebecca! Thank you for sharing your review, we would be very keen to hear what was unsatisfactory about your stay and how we can make future improvements. Please reach out at any time!

10/10 Excellent

Ma del Rosario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emily on 18 Apr 2024
Thank you, Ma del Rosario!

10/10 Excellent

Gregory

Travelled with family
Liked: Amenities
Very nice
Stayed 1 night in Apr 2024
Response from Emily on 16 Apr 2024
Thank you, Gregory!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Stay!! Great location!
Stayed 1 night in Apr 2024
Response from Emily K on 9 Apr 2024
Thank you, Cheryl! We appreciate your kind review and look forward to seeing you again soon!

10/10 Excellent

Aliceson

Stayed 2 nights in Apr 2024
Response from Emily on 3 May 2024
Thank you, Aliceson!

10/10 Excellent

Kevin, salem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here a few times, and never had an issue. Great place in a convenient area.
Stayed 1 night in Mar 2024
Response from Emily K on 2 Apr 2024
Thank you, Kevin! We appreciate your kind words!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Emily K on 2 Apr 2024
Thanks, Linda! We appreciate your feedback!

2/10 Terrible

Maria

Stayed 1 night in Mar 2024
Response from Emily on 17 Apr 2024
Hi, Maria. We're sorry to see that you did not enjoy your stay with us and we would be keen to hear more about how we can improve future experiences at our hotel.

10/10 Excellent

Iliana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent cleaness and services and great location
Stayed 2 nights in Mar 2024
Response from Emily on 27 Mar 2024
Thank you, Iliana! We appreciate your comments and hope to see you again soon!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2024
Response from Emily K on 26 Mar 2024
Thank you, Lisa! We're glad you enjoyed your stay!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay.
Stayed 3 nights in Mar 2024
Response from Emily K on 19 Mar 2024
Thank you, Sarah! We're happy to read you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and beautiful area!
Stayed 1 night in Mar 2024
Response from Emily on 15 Mar 2024
Thank you, Kathleen!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Clean, friendly staff, close by many things to do!
Stayed 4 nights in Mar 2024
Response from Emily on 13 Mar 2024
Thanks, Kristin! We appreciate your kind words and look forward to seeing you again soon!

10/10 Excellent

Shenise

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for the kind and courteous service over this competition weekend!
Stayed 2 nights in Mar 2024
Response from Emily on 12 Mar 2024
Thank you, Shenise! We appreciate your kind comments and hope to see you again very soon!

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emily K. on 12 Mar 2024
Thanks, Brenda! We'd love to hear how we can improve and make your next stay a 5 out of 5!

6/10 Okay

Isabel

Stayed 1 night in Mar 2024
Response from Emily K. on 26 Mar 2024
Hi, Isabel! Thank you for sharing your review, we would love to hear more about your experience and how we can improve for future stays.

10/10 Excellent

Tiara

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was nicer than I anticipated it to be. Everything was very clean and the staff were very nice and helpful. I would definitely recommend this property to anyone.
Stayed 2 nights in Mar 2024
Response from Emily on 5 Mar 2024
Thank you, Tiara! We're happy to read we provided a comfortable stay and we look forward to seeing you again soon!

10/10 Excellent

Lisa, Eau Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, near many attractions.
Stayed 1 night in Mar 2024
Response from Emily on 5 Mar 2024
Thanks, Lisa! We're so glad you enjoyed your stay!

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Emily on 5 Mar 2024
Thank you, Carmen!

6/10 Okay

Joshua

Stayed 1 night in Feb 2024
Response from Emily on 20 Feb 2024
Hi, Joshua! Thank you for the review, we'd love to hear more about your experience and how we can improve to a 5/5!

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
exceptional value. Everything was great.
Stayed 1 night in Feb 2024
Response from Emily on 15 Feb 2024
Thank you, Bill!

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Feb 2024
Response from Emily on 15 Feb 2024
Thanks, Steven!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very nice. Like the kitchenette and walking shower. Great location too!
Stayed 1 night in Feb 2024
Response from Emily on 15 Feb 2024
Thanks, Stephanie! We're glad you enjoyed your stay with us!

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Emily K on 15 Feb 2024
Thanks, MICHAEL!

10/10 Excellent

marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a suite which was perfect! Love the kitchen/dining area with separate bedroom! Everything was clean and nice! Friendly staff and great breakfast! It has an awesome pool and large hot tub I would stay again!
Stayed 1 night in Jan 2024
Response from Emily on 15 Feb 2024
Thank you, marilyn! We're glad you enjoyed your spacious suite and we look forward to seeing you again soon!

10/10 Excellent

Jeff

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here multiple times. It's more affordable than the hotel resorts nearby, and we don't really want to pay for all the amenities of those larger resorts and their attached water recreation. It's a nice area - lots of things to do and coming back to this hotel is very relaxing. Lots of nice amenities in the building including a good breakfast, coffee.
Stayed 1 night in Jan 2024
Response from Emily on 15 Feb 2024
Thank you very much, Jeff!

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and welcoming. Rooms clean.
Stayed 3 nights in Jan 2024
Response from Emily on 15 Feb 2024
Thanks, Heather!

10/10 Excellent

Robyn

Stayed 1 night in Jan 2024
Response from Emily K on 15 Feb 2024
Thank you for the great review, Robyn!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Emily on 15 Feb 2024
Thank you, Matthew!

10/10 Excellent

MayKou

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Emily on 15 Feb 2024
Thanks, MayKou!

10/10 Excellent

Sheila

Stayed 3 nights in Jan 2024
Response from Emily on 15 Feb 2024
Thanks, Sheila!

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time staying…so clean and nice.
Stayed 1 night in Jan 2024
Response from Emily K. on 15 Feb 2024
Thank you, Tammy!

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake Delton Wisconsin in January 2024
Very nice hotel. Would stay here again. Next to local restaurants and good for families too.
Stayed 1 night in Jan 2024
Response from Emily on 15 Feb 2024
Thank you, Curtis! We're glad you enjoyed your snowy stay with us!

10/10 Excellent

Luis

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Thankful for being one of few that accept cats. Stayed for 13 days and plan to return next year. Breakfast was good… but few option and repetitive. Hot tub great but pool was cold. Being freezing outside we expected a warmer temperature .
Stayed 13 nights in Dec 2023
Response from Emily on 15 Feb 2024
Thank you for your feedback, Luis!

10/10 Excellent

Heddi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Emily on 15 Feb 2024
Thanks, Heddi!

10/10 Excellent

Adolfo, Sheboygan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel close to most attractions and waterparks. The hotel staff is knowledgeable about the area and also good at customer service.
Stayed 3 nights in Dec 2023
Response from Emily on 15 Feb 2024
Thank you, Adolfo! We're glad you enjoyed your stay!

8/10 Good

Mary A

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay for the New Year's holiday. Great accommodations. Only 1 suggestion - replace the brand of mattresses you chose. They are not of any good quality or comfort. They are just "acceptable" to get through the night on.
Stayed 2 nights in Dec 2023
Response from Emily on 15 Feb 2024
Thank you, Mary A! We appreciate your feedback.

10/10 Excellent

Jozef

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emily on 15 Feb 2024
Thanks, Jozef!

10/10 Excellent

Lingling

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay is worth the price.
Stayed 1 night in Dec 2023
Response from Emily on 15 Feb 2024
Thank you very much for your great review, Lingling!

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emily on 15 Feb 2024
Thank you, Danielle!

10/10 Excellent

Agata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Emily on 15 Feb 2024
Thank you, Agata!

10/10 Excellent

KEIKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Emily on 15 Feb 2024
Thanks, KEIKO!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Emily on 15 Feb 2024
Thanks, Robert!

10/10 Excellent

BarBara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas away from home.
The front desk was so helpful. My kid really enjoyed swimming and the social hour was great... Wonderful front desk people at this location... They help make Christmas extra special.
Stayed 3 nights in Dec 2023
Response from Emily on 15 Feb 2024
Thank you for the lovely comments, BarBara!

10/10 Excellent

Janeen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emily on 15 Feb 2024
Thanks, Janeen!

10/10 Excellent

Kim

Stayed 1 night in Dec 2023
Response from Emily on 15 Feb 2024
Thanks, Kim!

10/10 Excellent

Tomasz

Stayed 4 nights in Dec 2023
Response from Emily on 15 Feb 2024
Thank you, Tomasz!

10/10 Excellent

Kiara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had everything that you would ever need. It is literally your home away from home. Oh and having the outlet mall so close was a plus! I would recommend this property to anyone looking for that at home feel.
Stayed 3 nights in Dec 2023
Response from Emily K. on 15 Feb 2024
Thank you, Kiara! We're so glad to read you enjoyed your stay and we look forward to seeing you again very soon!