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Reviews of Wisconsin Dells Area Condominiums

3.5 out of 5
Wisconsin Dells Area Condominiums
2501 River Road, Wisconsin Dells, WI

Reviews

6.4
Rating 10 - Excellent. 87 out of 274 reviews" "
Rating 8 - Good. 38 out of 274 reviews" "
Rating 6 - Okay. 46 out of 274 reviews" "
Rating 4 - Poor. 42 out of 274 reviews" "
Rating 2 - Terrible. 61 out of 274 reviews" "

6.8/10

Cleanliness

6.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Anthony

2/10 Terrible

William

Misleading
Your description online was terrible didn't even look like the same room because it wasn't it really sucked and you had a set of spot thank you very much
Stayed 2 nights in Aug 2023
Response from Front Desk Manager on 11 Dec 2023
Hello Your stay was is August and we are just hearing of this in December. You were in the unit that you requested. There is nothing in the notes stating that you were unhappy with your stay.

4/10 Poor

Stacy

Travelled with partner
Disliked: Cleanliness
Make sure to read check in information. You need to check in on the other side of town. The people are very friendly but it is a bit of a drive. Our room smelled like a smoking room that hadn't been aired out all of the way. A bit on the dingy side. You DO NOT get water park passes, which was okay with us. The price is nice, but not sure the saving was worth it. The hot tub was awesome.
Stayed 1 night in Sep 2023

8/10 Good

Gilberto

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Hot tube didn’t work. Brocken faucet. No communication with maintenance, no maintenance available. Other than that great!
Stayed 1 night in Sep 2023

6/10 Okay

Elena

Travelled with family and small children
Nice apartment in beautiful place, but unit need some repair. Missing cook pot, freezer was leaking, hear drier was out of work.
Stayed 2 nights in Sep 2023

8/10 Good

Mariana

Travelled with family
Liked: Room comfort
The room was pleasant, the only thing it had a weird smell when we entered the room. One of the lights in the bathroom(the master one) kept popping up when you were trying to use the bathroom, you had to hold it for a couple seconds to keep the light on. Other than that, our family had a wonderful time. Thank you!
Stayed 1 night in Sep 2023

10/10 Excellent

Tserendash

Stayed 1 night in Sep 2023

4/10 Poor

Mark

Stayed 7 nights in Aug 2023

8/10 Good

Marcine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Shania

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t know you had to check in at another location that wasn’t on the property and when we arrived the room was disgusting. The tubs were dirty, the kitchen sink had fresh food in it and the refrigerator had old dried food stains and the beds had bodily fluids left from the previous guests. We washed all of our bedding ourselves and bleached down each bathroom and the kitchen. When customer service was contacted there was no apology or anything. This was a very expensive 8 day vacation and you would expect the room to be cleaned properly. All the housekeeper did was lie and say that it was cleaned and inspected. Very disappointed!
Stayed 8 nights in Aug 2023

6/10 Okay

simon

Stayed 2 nights in Aug 2023

10/10 Excellent

Selene

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Ana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
the room was dirty, there were belongings from the previous guests and the kitchen was dirty.
Stayed 2 nights in Jul 2023

6/10 Okay

Lindsey

Travelled with family
Disliked: Cleanliness
We stayed over the weekend and even though the property was nice and the room layout was decent, the rooms lack of cleanliness is what will make us not go back. It was like they threw the room together before we came. Beds weren't neatly made. We opened the mini fridge to put stuff away and yhe freezer portion looked as if it hadn't been defrosted in years. We pulled out the ice tray and it had mold in it. My son and my allergies were awful in the room and once we left they subsided. But we coughed and blew our nose the entire time in the room. The shower wasn't cleaned. It served our purpose for the weekend but I don't think we will be going back. On a positive side, when we checked in on Friday June 28th, the girls in the office were awesome. And we received free passes to Noah's Ark.
Stayed 2 nights in Jul 2023

4/10 Poor

Alexi

Liked: Cleanliness
Disliked: Property conditions & facilities
Like the property but didn’t like it was privately owned took a few days just to get tissue and more towels Didn’t like that
Stayed 4 nights in Jul 2023

4/10 Poor

Antonella

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Hornets nest , broken slider screen door to patio, coffee maker had old coffee grounds from previous hotel guests. Shower handle broken cut my hand! Shower head dirty lime stone gross! Very very disappointed! Only good part was check in w Meghan.
Stayed 2 nights in Jul 2023

4/10 Poor

Richard

Travelled with family
Disliked: Cleanliness
Stayed 3 nights in Jul 2023

10/10 Excellent

Kari

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Jul 2023

2/10 Terrible

Lexi

Stayed 1 night in Jun 2023

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, room comfort
Just okay
The communication on where our condo was located was very confusing and it took over 15 minutes to locate at it. The staff on the phone was not helpful they just kept telling us the address which we had. Dishes were not clean so we had to wash them before we could use them. Also we were not told what amenities we were allowed to us at the Chula Vista resort. The room was good overall but we were unable to locate the ice machine or the garbage and there was no map or directions in the room. Received free tickets to Noah Ark which was a nice surprised.
Stayed 2 nights in Jun 2023

10/10 Excellent

Elisabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall a great place to stay at, if you are planning on cooking in the kitchens. I would bring your own pots and pans and spices
Stayed 4 nights in Jun 2023

8/10 Good

Constance

Travelled with group
Stayed 2 nights in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Mathew C

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I had a Bad Experience!!!! The tvs all had no cabel for all 3 days of my stay. The main living room fire place did not light up. The fireplace in my bedroom master king made loud bang sounds when turned on. The double queen bedroom had a missing lamp shade. THE Light above the jacuzzi tub did not work! The light in the jucuzzi tub did not work...... The hair dryer on the wall did not work ..... And i was told they would call me back and try to do something and yet never received a call.... The unit is what they call a 3rd party unit and it was a 2 bedroom 1 king 2 queens unit and sofa sleeper at chula vista resort .chula vista will not fix the unit because it is not theres and they tell you to contact the 3rd party you rented it from.. if you do rent a unit i strongly suggest going threw chula vista directly. I very rarely write reviews But I wanted to make sure someone else does not waste there vacation money and time with this place as they do not care if anything works...
Stayed 2 nights in May 2023

10/10 Excellent

Kaneshia

Travelled with family
Liked: Room comfort
Not clean enough
The space was great! The plug out bed sheet had a stain. The whirl pool had black stuff coming out I had to clean the Jets to it was disgusting! Some of the dishes was not clean all the way unfortunately
Stayed 1 night in May 2023

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2023

10/10 Excellent

Jeffry, Madison

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
My new favorite condo! I’m taking this place over any other place in the dells! There is nothing like a 3 bedroom condo that sleep 16 with a jacuzzi
Stayed 1 night in Apr 2023

2/10 Terrible

Angela

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There was mice poop in the bed
Stayed 1 night in Mar 2023

6/10 Okay

Legion

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
I booked this room for March 9th and 10th. Expedia's site refreshed and set an incorrect date. Expedia subsequently refused my request to change the booking date, and in fact tried to advise me to cancel and re book a non-refundable room from a support rep who obviously wanted to be rid of me. Communication between Expedia and the hotel was non-existent in this matter. I was stuck holding the bag. Also, the ice machines on all 4 floors were full of black bread mold. I have pictures if you want them.
Stayed 1 night in Mar 2023

6/10 Okay

Kenedi

Stayed 2 nights in Jan 2023

6/10 Okay

Rachele

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Waterpark is NOT included with the room. Passes are $50 per person. So you think you got a great deal and then get hit with a suprise that has the potential of ruining your trip.
Stayed 1 night in Mar 2023

10/10 Excellent

Jeffry, Madison

Liked: Cleanliness, amenities, property conditions & facilities
Best time ever!!

4/10 Poor

Dixie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was gross. Obvious water damage and dripping water from the floor above. The bathrooms were gross and the only washcloth was one used/dried hanging on the shower from a previous guest. Some sort of clicking inside the wall between the bathrooms. Yuck.
Stayed 1 night in Feb 2023
Response from RK on 3 Mar 2023
you rented a 1 bedroom unit and could not get the door to unlocked. There was nothing wrong with the door or the lock. At that time we upgraded you to a 3 bedroom unit for the one night stay. Sorry you were disappointed with your stay.

6/10 Okay

Yasmin

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was clean, but much larger than expected. I'm not sure if they ran out of the room that I requested and that's why I got a larger room. I was ok with that part, however there was about less than half of a roll of toilet paper so I ran out toward the end of my stay. There was also no hand soap. I found that to be strange especially since there was shampoo. The signage on the property could be better as well. It was difficult to find the location of my room, especially since I arrived at night. The lock on the door was ok but there was a little "give" where the door could be slightly opened. The deadbolt needs to be lined up properly. Other than those minor details the room was good.
Stayed 2 nights in Feb 2023

2/10 Terrible

Deneen

Stayed 2 nights in Feb 2023

2/10 Terrible

kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Checking in was a nightmare. It was hard trying to figure out what to do when we got there to check in. Very confusing.
Stayed 1 night in Feb 2023

2/10 Terrible

Damian

Travelled with family
Motel 6 is better
This place was the worse then a motel 6!! there was blood stains on the bed all the sheets were stained the oven door was broken not all the lites worked in the condo there was moldy shower curtains I called hotels.com and they stated to go down to the front desk which there was no one there I called the property management and they said they will send someone to our room and which we waited and no one ever showed up we were also supposed to get a balcony in our condo and there was not one it was a wknd of a mess never again
Stayed 3 nights in Feb 2023

2/10 Terrible

Angelica, Addison

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Worst ever no front desk noisy neighbors no water park tickets let dogs in gross dirty covers no parking not safe everyone can go in

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness
No WiFi. We asked several times at the front desk, but we were always told IT was working on it. The fire place in the living room also didn’t work. Loved the jacuzzi and overall location though.

2/10 Terrible

Ashley

Travelled with family and small children
Disliked: Amenities
This was a terrible experience. We showed up to the hotel to find out we weren’t actually booked with Chula Vista and with a condominium company which meant waterpark passes weren’t included with our stay!! We ended up having to buy them separate. Chula had nothing to do with our room so when it came time for bed and we realized we didn’t have any blankets or sheets for the pull out couches we couldn’t get ahold of anyone with the condominium company to get any kind of services. The room also didn’t have any towels stocked, the dishes were dirty and their was food left in cabinets from the previous people staying here.
Stayed 1 night in Dec 2022

4/10 Poor

Thomas

Got to the site and had no reservation. Was sent to another location 5 miles away to check in. Was told by someone one the phone that I needed a test with room number and access code. This should have been provided upfront. The fireplace was broken and so was the jacuzzi in the room. so much for a romantic anniversary

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

Stephanie

Stayed 2 nights in Nov 2022

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, room comfort
early morning Carpet Installation crew banging
Stayed 2 nights in Nov 2022

4/10 Poor

Rodrigo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There wasn’t any type of soap, shampoo or body wash. There’s bugs not sure if roaches or what other type of bugs they where. Tried calling the office and they said they would reach back to me within the hour never received a call back about other issues.
Stayed 2 nights in Nov 2022

10/10 Excellent

Janelle

Travelled with family
Liked: Cleanliness, room comfort
I will use them again for a family weekend getaway !!
Stayed 2 nights in Nov 2022

10/10 Excellent

Roberta

Travelled with group
Liked: Room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love the hot tub in our condo; and the full kitchen!
Stayed 1 night in Oct 2022

10/10 Excellent

Shawn

Stayed 1 night in Oct 2022

10/10 Excellent

Gabrielle

Travelled with group
Liked: Cleanliness, room comfort
Great Getaway
This is my third time booking with Wisconsin Dells condos and they haven’t disappointed yet!
Stayed 1 night in Oct 2022