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Sheraton Grand Wuhan Hankou Hotel

Photo gallery for Sheraton Grand Wuhan Hankou Hotel

Primary image
Indoor pool
Indoor pool
Down duvets, pillow-top beds, minibar, in-room safe
Down duvets, pillow-top beds, minibar, in-room safe

Overview of Sheraton Grand Wuhan Hankou Hotel

Sheraton Grand Wuhan Hankou Hotel

5.0 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
Map
N.80, Fanhu Road, Oceanwide City Square, Wuhan CBD, Wuhan, Hubei, 430000

Explore the area

  • Popular LocationWuhan International Country Club6 min drive
  • Popular LocationWuhan Garden Expo Park7 min drive
  • Popular LocationWuhan Museum12 min drive
  • AirportWuhan (WUH-Tianhe Intl.)27 min drive

Choose dates to view prices

About this area

Wuhan

Sheraton Grand Wuhan Hankou Hotel is located in Jiang Han, a neighbourhood in Wuhan with good shopping. Wuhan Museum and Wuhan Art Museum are cultural highlights, and some of the area's attractions include Wuhan Garden Expo Park and Happy Valley Wuhan.

What's nearby

  • Wuhan International Country Club - 6 min drive
  • Wuhan Garden Expo Park - 7 min drive
  • Wuhan Museum - 12 min drive
  • Wuhan International Convention & Exhibition Center - 18 min drive
  • Zhongshan Park - 18 min drive

Getting around

  • Hankou Railway Station - 17 min walk
  • Hankou Railway Station - 17 min walk
  • Wuhan (WUH-Tianhe Intl.) - 27 min drive

About this property

Sheraton Grand Wuhan Hankou Hotel

Luxury Wuhan hotel in Jiang Han with 3 restaurants
This hotel features 3 restaurants, a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 bars/lounges, a health club and a poolside bar.
Sheraton Grand Wuhan Hankou Hotel offers 500 air-conditioned accommodations with private pools and private plunge pools. Pillowtop beds feature down comforters. A pillow menu is available. 46-inch Flat-screen televisions come with satellite channels. Coffee/tea makers and minibars are provided. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit with a rainfall showerhead and a hydromassage showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include fireplaces and iPod docking stations. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool and a health club.
炫逸水疗 has massage/treatment rooms. Public bath/onsen services include an indoor public bath.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Languages spoken

Chinese (Mandarin), English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: CNY 100-100 for adults and CNY 50-100 for children
  • 3 restaurants
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Feast
  • Red Basil
  • Yue

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool

Family friendly

  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre (23584 square feet of space)
  • Meeting rooms - 15

Outdoors

  • Garden
  • Terrace

Spa

  • Indoor public bath (no minerals)
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Pillow menu
  • Pillow-top mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bathroom (partially open)
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Shower/bath combination

Entertainment

  • 46-inch flat-screen TV
  • iPod dock
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Fireplace
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Private plunge pool
  • Private pool
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 6:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from January 1 2021 to December 31 2022 (dates subject to change):
  • One of the dining venues
The property will be renovating from 10 March 2022 to 31 March 2022 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 300.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between CNY 100 and CNY 100 for adults, and CNY 50 and CNY 100 for children (approximately)
  • Rollaway bed fee: CNY 300.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 3 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Sheraton Grand Hankou Hotel
Sheraton Wuhan Hankou
Sheraton Hankou
Sheraton Grand Wuhan Hankou
Sheraton Grand Hankou
Sheraton Wuhan Hankou Hotel
Sheraton Grand Wuhan Hankou
Sheraton Grand Wuhan Hankou Hotel Hotel
Sheraton Grand Wuhan Hankou Hotel Wuhan
Sheraton Grand Wuhan Hankou Hotel Hotel Wuhan

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 66 out of 106 reviews
5 - Excellent 62%
Rating 4 - Good. 29 out of 106 reviews
4 - Good 27%
Rating 3 - Okay. 4 out of 106 reviews
3 - Okay 4%
Rating 2 - Poor. 6 out of 106 reviews
2 - Poor 6%
Rating 1 - Terrible. 1 out of 106 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.4/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

4.0/5

Eco-friendliness

2/5 Poor

Liked: Cleanliness, room comfort
Disliked: Staff & service
Live eight nights here. Frankly speaking, no any service attitude to customer from the restaurant female manager. Refuse my request to switch the breakfast from one day to another due to the very early check out of the last day. Please underatand I am paying for the good service from a five star hotel, but you make me feel I am facing a government office.
Stayed 2 nights in Feb 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, comfy bed, clean room, and good breakfast.
Stayed 4 nights in Jan 2020

2/5 Poor

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I stayed at the hotel from 11-13 Dec. I spent more to book a king bed room, but the room was not available when I checked in because they over-rented out their king rooms. I was offered a twin room but they offered to change me to a king bed the next day. On the following day, I changed to the king bed room. The room was warm and it was obvious that the AC was not functioning properly in room 3318. When the technician came, his advice was to open the window until I decide to go to sleep. Note that the hotel was still serving cold AC and not yet switched to heating mode. The more ridiculous thing is that when I was sending him out, the air in the corridor was much cooler than my room (supposed to be set at 16degrees Celsius with max wind speed). He suggested if I wanted to keep my main door open. Shall not stay here again if I return to Wuhan.
Stayed 2 nights in Dec 2019

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful Room was a bit outdated but clean Good location right next to a shopping centre Breakfast was ok
Stayed 1 night in Dec 2019