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Reviews of Hotel María Victoria

3 out of 5
Hotel María Victoria
Zaragoza No. 6, Xalapa, VER

Reviews

8.6

Excellent

Rating 10 - Excellent. 257 out of 525 reviews" "
Rating 8 - Good. 179 out of 525 reviews" "
Rating 6 - Okay. 66 out of 525 reviews" "
Rating 4 - Poor. 15 out of 525 reviews" "
Rating 2 - Terrible. 8 out of 525 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Veronica

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
The rooms are very small and they smell like feet. We complained but they did not offer to give us a different room. We went out to buy some deodorizing spray. Our 3 night stay turned into 1 no refund was given. They said we have a credit for 2 night when we decide to return. I will never stay there again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and attentive staff. Clean rooms and cozy atmosphere. Will recommend to anybody staying in Xalapa.
Stayed 9 nights in Jun 2023
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 4 Jul 2023
Muy buena tarde, agradecemos su amable comentario, nos agrada saber que nuestro servicio fue de su agrado, esperamos verlo en su próxima visita a nuestra bella ciudad.

10/10 Excellent

Alfonso, evansville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Centric location, and easy access to everything.
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 24 May 2023
Muy buen día, muchas gracias por su amable comentario, esperamos poder verlo en su próxima visita a nuestra bella ciudad.

10/10 Excellent

Jerry

Stayed 1 night in Apr 2023
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 24 May 2023
Muchas gracias por su amable comentario, esperamos verla en su próxima visita a nuestra bella ciudad.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good place to stay,great location
Place is comfortable and the location is great if you’re looking to know downtown Xalapa… it is actually secure since there’s a cop in every corner. I went to a couple of places around to eat and they were actually pretty good.
Stayed 2 nights in Mar 2023
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 30 Mar 2023
Muy buena tarde, agradecemos su amable comentario, esperamos verlo pronto.

10/10 Excellent

Anuar

Stayed 1 night in Jan 2023
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 2 Feb 2023
Muy buena tarde, muchas gracias por su comentario, esperamos verlo en su próxima visita a nuestra ciudad.

10/10 Excellent

Jesús

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location is a plus! There's a sharp piece of metal in the closet that "stabbed into" my foot when I stepped on it. Otherwise, very nice & would visit again.
Stayed 1 night in Jan 2023
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 21 Jan 2023
Muy buen día, agradecemos su amable comentario y sobre todo la observación eso nos ayuda para mejorar y así poder brindar un mejor servicio, esperamos verlo en su próxima visita a nuestra ciudad.

8/10 Good

Ricardo, MIAMI GARDENS

Business traveller
Liked: Cleanliness, staff & service
the property is very old, the conditions are not the best, but is in a good location
Stayed 1 night in Feb 2022
Response from Anahy Vázquez Hernández ( Departamento de Ventas) on 22 Feb 2022
Buen día, gracias por su amable comentario.

10/10 Excellent

lena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 8 nights in Jan 2022
Response from Anahy Vázquez Hernández (Departamento de Ventas) on 11 Jan 2022
GRACIAS

10/10 Excellent

TED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cozy place in centro ..
Stayed 1 night in Mar 2021
Response from Anahy Vázquez Hernández (Departamento de Ventas) on 23 Mar 2021
Buenos días, gracias por compartirnos su experiencia.

10/10 Excellent

TED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too bad for sure ,,
Stayed 2 nights in Mar 2021
Response from Anahy Vázquez Hernández (Departamento de Ventas) on 23 Mar 2021
Buen día, gracias por su comentario.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena estancia
Hotel bastante cómodo, bien ubicado, y el servicio excelente de casi todo el personal, excepto uno en recepción que no está alineado con la ideología de servicio al cliente de sus compañeros
Stayed 2 nights in Jan 2021
Response from Anahy Vázquez Hernández ( Departamento de Ventas) on 19 Jan 2021
Buenos días, agradecemos su amable comentario, así como también le damos las gracias por compartir su experiencia con nosotros, sin más, le pido una disculpa por parte de mi compañero. Excelente día.

8/10 Good

alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but. Needs remodel
Stayed 2 nights in Sep 2020
Response from Emiliano Viveros Vasquez on 27 Oct 2020
Muy buena tarde, muchas gracias por su amable comentario, el cual nos ayuda para brindar un mejor servicio.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the person is accessible to meet the demands of the guest
Stayed 10 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FRIENDLY AND ACCOMODATING STAFF. THE ROOMS WERE ABIT SMALL. AMERICAN BREAKFAST WASN'T REALLY AN AMERICAN BREAKFAST
Stayed 7 nights in Aug 2019
Response from Emiliano Viveros Vasquez on 3 Sept 2019
Muchas gracias por su comentario.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok. I have nothing more to say. It was ok. As simple as that.
Stayed 1 night in Jun 2019
Response from Emiliano Viveros Vasquez on 18 Jul 2019
Muchas gracias por su amable comentario, esperamos verle pronto.

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent location. Clean but noisy at the front of the hotel. Getting a little run down but still good. I would return.
Response from Emiliano Viveros Vasquez (Jefe de recepción) on 19 Apr 2018
Muchas gracias por su amable comentario, esperamos volver a verlo en u futuro.

8/10 Good

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 3 nights in Jan 2018
Response from Emiliano Viveros Vasquez (Jefe de recepción) on 9 Feb 2018
Muy buen día, muchas gracias por su amable comentario, seguiremos trabajando para seguir brindando un mejor servicio.

10/10 Excellent

john, san francisco

Liked: Cleanliness, staff & service
Disliked: Room comfort
In downtown
Perfect budget clean hotel for visitors who are exploring this wonderful city and surrounding areas. They do have AC (very important)
Stayed 1 night in Nov 2017
Response from Emiliano Viveros Vasquez (Jefe de recepción) on 14 Nov 2017
Muchas gracias por su amable comentario, esperamos contar con su presencia en su próxima visita a esta ciudad.

4/10 Poor

Lorraine, San Francisco

Disliked: Property conditions & facilities, room comfort
Adequate st best.
This hotel was adequate, clean. The décor was old and the window opened to an interior wall. Coffee shop was good. Great location!

2/10 Terrible

gina, salinas, ca

Disliked: Cleanliness, property conditions & facilities, room comfort
Old and run down
Smells and run down needs TLC. Bathroom tile falling apart. Dirty carpet.

8/10 Good

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
En lo particular creo que es una habitación algo sencilla, pero cómoda para pasar la noche lo justo para el precio, el estacionamiento y el bufet son una buena ventaja, y el trato del personal se me hizo bastante amable, muy atentos.
Stayed 1 night in May 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 27 May 2024
Muy buen día, agradecemos su amable comentario, el cual nos ayuda a mejorar y brindar un mejor servicio, esperamos verlo pronto.

8/10 Good

Rodrigo

Business traveller
Liked: Cleanliness, staff & service, amenities
todo bien.
Stayed 2 nights in May 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 27 May 2024
Muy buena tarde, muchas gracias por su amable comentario, esperamos nos visite pronto.

8/10 Good

Juan

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Considero aceptable, al momento de hospedarme.
Stayed 1 night in May 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 27 May 2024
Muy buena tarde, muchas gracias por su amable comentario, esperamos nos visite pronto.

10/10 Excellent

ENRIQUE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 27 May 2024
Muy buena tarde, muchas gracias por su comentario, esperamos verlo pronto.

6/10 Okay

Alicia

Liked: Cleanliness, staff & service
es un hotel tradicional, tranquilo, aunque le falta algunas mejoras en las habitaciones, una de esas el aire acondicionado, sigue siendo arcaico, hace mucho ruido y en estos días que hace mucho calor se apetece un minisplit para descansar mucho mejor
Stayed 1 night in May 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 27 May 2024
Muy buena tarde, agradecemos su amable comentario, el cual nos ayuda a detectar puntos de mejora y así brindar un mejor servicio, esperamos nos visite pronto.

10/10 Excellent

Elia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención y limpieza
Stayed 2 nights in May 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 27 May 2024
Muy buena tarde, agradecemos su amable comentario, esperamos verla pronto.

10/10 Excellent

ENRIQUE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 20 May 2024
Buena tarde, muchas gracias por si evaluación, esperamos verlo pronto.

4/10 Poor

Felix

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 20 May 2024
Muy buena tarde, muchas gracias por su comentario saludos.

10/10 Excellent

ENRIQUE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Mar 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 20 May 2024
Muy buena tarde, agradecemos su amable comentario.

10/10 Excellent

Maximo

Travelled with partner
Liked: Amenities, property conditions & facilities
Excelente
Stayed 3 nights in May 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 20 May 2024
Muy buena tarde, agradecemos su amable comentario, esperamos nos visite pronto.

10/10 Excellent

Osvaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comoda
Stayed 1 night in May 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 14 May 2024
Muy buen día, muchas gracias por su amable comentario, esperamos nos visite pronto, saludos.

10/10 Excellent

ENRIQUE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 14 May 2024
Muchas gracias

10/10 Excellent

ENRIQUE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 14 May 2024
Muchas gracias, lo esperamos pronto.

8/10 Good

EVELIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación y servicio
Stayed 1 night in May 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 14 May 2024
Muy buen día, muchas gracias, esperamos verla pronto.

10/10 Excellent

Elida Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio. Solo un elevador es más lento que el otro.
Stayed 1 night in May 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 14 May 2024
Muy buen día, agradecemos su amable comentario, esperamos nos visite pronto.

10/10 Excellent

ENRIQUE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 6 May 2024
Muy buen día, muchas gracias por su comentario, lo esperamos pronto.

8/10 Good

Jocelyne

Liked: Staff & service
Buen servicio, atención adecuada
Stayed 1 night in May 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 6 May 2024
Muy buen día, agradecemos su amable comentario, esperamos nos visite pronto.

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno
Stayed 4 nights in Apr 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 3 May 2024
Muy buen día, muchas gracias por su amabke comentario, esperamos nos visite pronto.

10/10 Excellent

ENRIQUE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in May 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 3 May 2024
Muy buen día, muchas gracias por su amable comentario, esperamos verlo pronto.

10/10 Excellent

Tere

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todos son muy amables.
Stayed 2 nights in Apr 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 1 May 2024
Muy buena tarde, muchas gracias por su amable comentario, esperamos nos visite pronto.

10/10 Excellent

SALVADOR ANTONIO MONROY

Stayed 3 nights in Apr 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 20 May 2024
Muy buena tarde, agradecemos su amable comentario, esperamos nos visite pronto.

10/10 Excellent

ENRIQUE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 1 May 2024
Muy buena tarde, como siempre un placer atenderlo, esperamos seguirlo viendo.

10/10 Excellent

Aarón

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención y cómodo.
Stayed 2 nights in Apr 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 1 May 2024
Muy buena tarde, muchas gracias por su calificación, esperamos verlo pronto.

10/10 Excellent

Liliana

Stayed 1 night in Apr 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 1 May 2024
Muy buena tarde, agradecemos su amable calificación y esperamos verla pronto.

8/10 Good

Bernabe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El wifi deficiente solo eso.
Stayed 1 night in Apr 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 23 Apr 2024
Muy buen día, muchas gracias por su comentario el cual es un punto de mejora que nos ayudará a brindar un mejor servicio, esperamos verlo pronto.

10/10 Excellent

madeli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 23 Apr 2024
Muy buen día, muchas gracias, esperamos verla pronto.

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ninguna
Stayed 5 nights in Apr 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 23 Apr 2024
Muy buen día, muchas gracias por su amable comentario, esperamos nos visite pronto, saludos.

10/10 Excellent

JORGE LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emiliano Viveros Vasquez (Gerente de ventas) on 19 Apr 2024
Muy buen día, muchas gracias por su comentario, lo esperamos pronto.