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Reviews of Grand Mercure Xiamen Downtown

3.5 out of 5
Grand Mercure Xiamen Downtown
128 Jiahe Road, Siming District, Xiamen, Fujian

Reviews

8.2

Very good

Rating 10 - Excellent. 11 out of 24 reviews" "
Rating 8 - Good. 7 out of 24 reviews" "
Rating 6 - Okay. 3 out of 24 reviews" "
Rating 4 - Poor. 3 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Mehdi

Business traveller
Liked: Staff & service
Acceptable but not exceptional.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ping

Stayed 1 night in Dec 2023

10/10 Excellent

Jacquelyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Lip Gee

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Mercure Xiamen Downtown
Very good hotel. The rooms are clean and the staff are friendly. The breakfast buffet has a very good selection. I didn't use the restaurant in the evening. Three are lots of restaurants in the area and the hotel is very close to a metro station.
Stayed 13 nights in Nov 2019

10/10 Excellent

EiEiMaung, Yangon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like to use for ecofriendly system. We also like to use of stair in the private room. Also a little afraid to use for old man.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Holiday on 9 Dec 2018
尊贵的宾客：非常荣幸您入住厦门凯裕美爵酒店，感谢您对我们的支持与肯定，衷心希望您能再次入住厦门凯裕美爵酒店，向您致以我们最诚挚的问候！

4/10 Poor

Rolland Fong

Disliked: Cleanliness, property conditions & facilities, room comfort
Lousy and extremely dirty run downed hotel
This hotel is extremely old and quite dirty run downed rooms with lousy airon. I had asked the hotel to clean the bathroom twice but the cleaning were not well done. You call still see fungus along the edges, dirty spots on glass door and fixed panels, black fungus areas on the rolling blinds in the bathroom. For this price, it's definitely not worth it.
Stayed 3 nights in Nov 2018
Response from Holiday on 9 Dec 2018
Dear guests: thank you for taking the time to leave your valuable comments. Meanwhile, I am very sorry for not being able to provide you and your family with a satisfactory check-in experience. The hotel leadership attaches great importance to the deficiencies you mentioned and will take corresponding measures to improve them. We always believe that with customers' opinions and feedback, we can constantly improve our product quality and service, so as to provide guests with a satisfactory and thoughtful check-in experience. We sincerely hope that you will continue to support us in the future. I would like to extend my most sincere greetings to you!

4/10 Poor

Guan

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Restaurant is under renovation. Very inconvenient when want to having meal inside hotel
Stayed 2 nights in May 2018
Response from ji on 2 Jun 2018
Thank you for your recent feedback about your experience with us.Please be rest assured that your feedback has now been shared with our Executive team in order for them to ensure that we consciously improve our service .We look forward to welcoming you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel good location
Good modern hotel in good location
Response from Ms.ji on 29 Apr 2018
尊贵的宾客：非常荣幸你入住厦门凯裕美爵酒店，感谢您对我们的支持与肯定，衷心希望您能再次入住厦门凯裕美爵酒店，向您致以我最诚挚的问候！

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
The hotel is in downtown, clean but if you will be here for travel I will recommend you to choose the hotel near the beach or port.
Stayed 1 night in Nov 2020

10/10 Excellent

CHIENHSING

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Oct 2019

8/10 Good

TzuMei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

WAI CHING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
聖誕節廈門高鐵之旅
今次是趁聖誕節假期，跟一家大小坐高鐵到廈門旅遊。由於我們一行9人，希望能全部都在同一樓層，方便照顧老人家及小童。我們都知道假期期間，房間可能比較緊張，也不抱太大希望。但這所酒店的服務真的很好，前台服務員二話不說，盡力幫我們。為了使我們能在同一樓層，她幫我其中一間房免費升級，跟我家人所訂的複式樓層一樣，簡直令我喜出望外! 酒店房間非常乾淨整洁，樓下的西餐廳的食物也不錯。唯一缺點是由於是中央空調，房間溫度太熱，香港人不太習慣。
Stayed 3 nights in Dec 2018
Response from Holiday on 15 Jan 2019
尊贵的客人：非常荣幸您入住厦门凯裕美爵酒店，并感谢您对我们的喜爱并留下了这么多赞美举荐之词。在众多酒店中，您愿意选择凯裕美爵对我们来说已是莫大的荣幸。愿美爵的温馨和暖意常伴您左右，愿美爵的贴心和舒适永存您回忆，期待下次的相会！

10/10 Excellent

CHE LIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好 推薦給自由行的遊客 因為生活機能很好 交通方便
首先 飯店的位置很方便 出門無論公交車 捷運四通八達。飯店的大廳很舒服 check in 或退房接待人員素質都訓練過 很得體。房間裡的清潔也都處理的不錯，我是入住兩晚，中間還是有幫我整理房間。我個人覺得是cp值很高的酒店。
Stayed 2 nights in Aug 2018
Response from Ms Ji on 17 Aug 2018
尊贵的宾客：非常荣幸您入住厦门凯裕美爵酒店，感谢您对我们的支持与肯定，衷心希望您能再次入住厦门凯裕美爵酒店，向您致以我们最诚挚的问候！

4/10 Poor

Rui

Disliked: Cleanliness, staff & service, room comfort
廈門美爵不會再選住！
一般房沒有浴缸！網站上有...到現場沒有！後來升等！房間沙發不乾淨...
Stayed 1 night in Aug 2018
Response from Ms Ji on 17 Aug 2018
十分感谢您花时间告诉我们有关您在 Grand Mercure Xiamen Downtown 的体验。很遗憾未能达到您的期望，请允许我向您表达我最诚挚的歉意。在 Grand Mercure，我们孜孜以求，不断改进，希望能向每一位客户提供高水准的体验，因此对于您的反馈，我们的工作人员全力协调，以满足您的要求，很遗憾最终还是没让您满意，请放心，我们已经采取适当的措施来解决所存在的问题并预防将来再次发生。非常感谢您向我们告知您的担忧，希望在不久的将来有机会为您奉上更好的服务。

10/10 Excellent

tsui ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from ji on 2 Jun 2018
Thank youyou’re your recent feedback about your experience with us.We very much look forward to welcoming you again soon.

10/10 Excellent

Ta Chun, 台北

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
老牌酒店加入雅高集團後, 宛如提升了一個檔次. 周邊很多大牌檔餐廳, 都很不錯, 生意很紅火. 對面有巴黎春天百貨, 走路5分鐘可到高端的盤碁精品百貨. 預定的房型屬於複式樓中樓, 空間超大, 還有一個落地水晶吊燈. 感覺開個PARTY沒有問題. 還可以到頂樓酒廊免費享用水果, 看著樓下的車水馬龍, 挺自在的. 唯一美中不足便是前台人員服務意識低下, 經理花了很久時間在"等待"某位客人查詢他的雅高積分. 然而另一位有空的人員卻不知道幫我辦理退房, 而老外比我晚來的卻優先辦理了. 我辦退房竟然花了15分鐘, 這種服務水平有待改進!!
Response from ji on 16 May 2018
尊贵的客人： 非常感谢您选择入住我们厦门凯裕美爵酒店！ 感激您给予我们的宝贵建议，有了您的的及时反馈，才能使我们不断提升和完善我们的酒店产品及服务。 再次感谢您和我们一起分享您的入住体验。衷心地期待能够再次欢迎您入住我们厦门凯裕美爵酒店！ 向您致以我们最真诚地问候。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
還會再入住
房間很好很大很舒適，冷氣稍熱（但開久了仍可接受），部份燈壞了都沒換，房間那麼大 浴缸卻小小一個，樓中樓設計十分吸引
Response from Ms.ji on 29 Apr 2018
尊贵的宾客：非常荣幸你入住厦门凯裕美爵酒店，感谢您对我们的支持与肯定，衷心希望您能再次入住厦门凯裕美爵酒店，向您致以我最诚挚的问候！

6/10 Okay

SP, taiwan

Liked: Staff & service, property conditions & facilities
離地鐵近，房間大。
房間隔局有點特別，雙床房浴室竟然是全透明玻璃，而且沒簾子，房間一眼看透浴室廁所沒遮蔽，雖然另一位可以到樓下客廳區，但實在不方便。優點：離地鐵站滿近的，辦理入住和退房滿快的，那天平日入住，有提早讓我們進房間。缺點：隔音不太好，飯店這一側的地鐵出口還在蓋，會聽到施工聲，房內也能聽到走廊和隔壁走樓梯的聲音，地毯不太乾淨，浴室透明玻璃很困擾。
Stayed 2 nights in Mar 2018
Response from msji on 6 Apr 2018
尊贵的宾客：非常荣幸您入住厦门凯裕美爵酒店，感谢您和我们一起分享入住体验。很遗憾您在酒店的体验未尽完美，酒店非常重视您反映的相关情况，我们已将您反映的情况反馈给相关部门，对此给您造成不便，再次表示诚挚的歉意，我们真诚期待您的再次入住！

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點接近AMTR
Stayed 5 nights in Mar 2018
Response from Ms ji on 6 Apr 2018
尊贵的宾客：非常荣幸您入住厦门凯裕美爵酒店，感谢您和我们一起分享入住体验，我们真诚期待您的再次入住！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體不錯，地方清潔，特別是大堂門口服務員服務態度值得加許。
Stayed 2 nights in Jan 2018