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Reviews of Joyze Hotel Xiamen, Curio Collection by Hilton

4 out of 5
Joyze Hotel Xiamen, Curio Collection by Hilton
No.6-8 Longhushan Road, Xiamen, Fujian

Reviews

9.0

Wonderful

Rating 10 - Excellent. 33 out of 47 reviews" "
Rating 8 - Good. 9 out of 47 reviews" "
Rating 6 - Okay. 0 out of 47 reviews" "
Rating 4 - Poor. 3 out of 47 reviews" "
Rating 2 - Terrible. 2 out of 47 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed and great staff
The hotel staff was very friendly and accommodating. The room was great. The bed was very comfortable. I would definitely stay there again.
Stayed 1 night in Apr 2021
Response from Marcom on 6 Apr 2021
Dear Distinguished Guest, Thank you for choosing Joyze Hotel Xiamen, Curio Collection by Hilton, and taking the time to share your experience regarding your recent stay with us. It’s our great honor to create memorable experiences for you. We look forward to welcoming you again in the near future.

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2020
Response from 酒店管理部门 on 21 Sept 2020
尊敬的宾客，您好！ 感谢您选择厦门佳逸酒店，希尔顿格芮精选酒店。我们秉承热情好客的款待之道，让您的每一次出行都能够在“城市绿洲”中享受五感宠溺。再次感谢您的赞赏和喜爱，期待与您的再次相遇！

8/10 Good

Werawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Marcom on 24 Aug 2020
尊敬的宾客，您好！ 感谢您选择厦门佳逸酒店，希尔顿格芮精选酒店。我们秉承热情好客的款待之道，让您的每一次出行都能够在“城市绿洲”中享受五感宠溺。再次感谢您的赞赏和喜爱，期待与您的再次相遇！

4/10 Poor

RSIC

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
1. During check-in, it was found that the bed sheets of the last guest had not been changed and there was a lot of dust; 2. Check in was arranged at 15:30 p.m. and it should be 12:00 p.m. on the website; 3. All 4 days of check-in were dining in the hotel, but the meal fee was miscalculated when checking out; In general, the hotel has not done enough in management details.
Stayed 4 nights in Jan 2020
Response from Marcom on 1 Apr 2020
Dear Distinguished Guest, thank you for choosing Joyze Hotel Xiamen, Curio Collection by Hilton. We did not receive your feedback related the review during your stay. May I have a chance to connect with you and my email is cinny.li@hilton.com. We look forward to further communication. Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Marcom on 24 Aug 2020
尊敬的宾客，您好！感谢您选择厦门佳逸酒店，希尔顿格芮精选酒店。我们致力于为您的每一次入住带来满意且难忘的体验。期待您的下次厦门之旅，与您再次相遇！

10/10 Excellent

AL, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, nice hotel and service, lovely and helpful staff
Stayed 3 nights in Jan 2020
Response from Marcom on 7 Jan 2020
Dear Distinguished Guest, Thank you for choosing Joyze Hotel Xiamen, Curio Collection by Hilton, and taking the time to share your experience regarding your recent stay with us. Nestled between the mountain and the sea, Joyze Hotel Xiamen sits only 0.5 kilometer from the beach, while the ancient Zeng Cuo An Village is only steps away. All we do is to pamper you and keep you feel energized during the stay, then you can be at your best to discover. We look forward to welcoming you again in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staffs are professional and genuine in serving clients. Phil at front desk is exceptional. Location is great being close to beach, attractions and a nice hiking trail. Low key elegance throughout including the room. Buffet dinner has good food and pricing, wine and beer included. Stayed 6 nights in November. Love Xiamen and this hotel. Planning another visit in early 2020 already.
Stayed 6 nights in Nov 2019
Response from Marcom on 11 Dec 2019
Dear Distinguished Guest, Thank you for taking the time to share your experience regarding your recent stay with us. All we do is to pamper you and keep you feel energized during the stay, then you can be at your best to discover. We do hope we will have the pleasure of welcoming you back to Xiamen in early 2020.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Having lived for 4 days, the bed sheet has not been replaced once.
Stayed 3 nights in Sep 2019
Response from marcom on 14 Oct 2019
Dear guest, thank you for choosing Joyze Hotel Xiamen, Curio Collection by Hilton, and we are sorry that didn’t bring you a great stay in Xiamen. We already shared your comments to our team members, we will strengthen employee training and pay attention to service details. Thanks again for sharing your experience with us. We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and excellent service
We decided to stay here because of the high user rating and overall, it was a good decision. The hotel is located about a 10-15 minute cab ride away from the heart of the city, but it's right next door to the beach and a five-minute walk to a huge shopping/eating/night market area. The room is of good size, but the layout is a bit "unusual" with separate toilet and bathroom and a sink which was essentially in the middle of the room. There were no mirror in the room (nor the hotel for that matter) other than a rather small mirror next to the sink. The hotel creates a "sophisticated ambiance" with its "lack of lighting." While this is very nice visually, there lies potential health hazards in some parts of the hotel. This was especially the case when you exit the very beautiful infinity pool deck back into the darken hall-way, down a few steps (which is hard to see). The service is a real highlight to this hotel. Everyone was friendly and helpful, especially the bell-hops (who also serve as the local travel expert and concierge). While the breakfast buffet was good but not exciting, the dinner buffet was excellent (especially if you are a seafood lover.) There are a lot of hotels in Xiamen, but there is a very high probability that we will return to this hotel again in the futuer
Stayed 3 nights in May 2019
Response from Marcom on 15 May 2019
Thank you for staying at Joyze Hotel Xiamen, Curio Collection by Hilton. Delighted to know that you found our location convenient. In addition to the location you mentioned, hotel also offers direct access to most of the tourism attractions, such as Xiamen Botanic Garden, Xiamen University, Nanputuo Temple are within 10 minutes’ drive. In terms of interior design, in order to make better use of space, our mirror is mounted on the sliding door between the bathroom and room. As for the lighting problem from the infinity pool to the indoor space you mentioned, we have already fed back to our engineering department and will try to fix it. Thanks again for your kindly advice, I'm pleased to hear you enjoyed your stay and will let our team members know that they contributed to your one-of-a-kind experience. All we do is to pamper you and keep you feel energized during the stay, then you can be at your best to discover. Thanks again for sharing your experience with us. We hope to see you again soon!

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super new high-tech hotel!
Really enjoyed our stay at this brand-new hotel. Lots of high-tech features in the rooms, extremely friendly and helpful reception desk and a fantastic breakfast spread. Good location close to beach and local shops and tourist sites. Would definitely stay again and recommend to others.
Stayed 2 nights in May 2019
Response from Marcom on 15 May 2019
: Thank you for choosing Joyze Hotel Xiamen, Curio Collection by Hilton, and taking time out to share your experience here. It's our great honor to hear that you had an enjoyable with us. Nestled between the mountain and the sea, it’s only 2-minute walk to the beach while the ancient Zengcuoan Village is steps away. Hotel's signature offerings and services are designed to refuel and recharge the body and mind, so that you can be at your best to discover. Thank again for staying with us. We look forward to welcoming you again soon!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Style & design is superb, contemporary & quiet location
Stayed 4 nights in Apr 2019
Response from Marcom on 7 May 2019
Dear guest, thanks for choosing Joyze Hotel Xiamen, Curio Collection by Hilton for your recent trip to Xiamen. Designed by world-renowned, award-winning Cheng Chung Design (CCD), the hotel showcases Xiamen’s history by infusing Minnan culture and modern elements, displaying a calming “Floating City” concept. As our brand promise "Discovery At Every Turn" said, the guest will be inspired for discovery at every turn of the hotel, as well as the city and inner self. It's great that you like it. Thanks again for sharing your experience with us. We look forward to welcoming you in the near future.

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is furnished with the finest details. Every aspect of the room is carefully plan and craft out. From the small stationery box to the fully automated toilet . Is it so perfect! However good to have more English speaking staffs. Anyway, will definitely come back again!
Stayed 2 nights in Mar 2019
Response from Marcom on 27 Mar 2019
Dear guest, thank you for choosing Joyze Hotel Xiamen, Curio Collection by Hilton, and taking time out to review us. Designed by world-renowned, award-winning Cheng Chung Design (CCD), the hotel showcases Xiamen’s history by infusing Minnan culture and modern elements, displaying a calming “Floating City” concept. It’s pleased to know that you like the design of our hotel. Besides, we already shared your advice to our training department, thanks again for sharing your experience with us. We look forward to welcoming you in the near future.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was top notch and top value. The design of each space is captivating--no stone was left unturned. The rooms are incredible, tasteful, inviting, and spa-like. Comfortable beds, perfect lighting, a beautiful shower, perfect design touches, the list goes on... I recommend springing for a water view room. The staff are accommodating and kind. The food is out-of-this-world. The location is ideal; the beach is a quick walk away, and interesting neighborhoods with food and shops are close by (something that's strangely hard to find in Xaimen).
Stayed 1 night in Mar 2019
Response from KelinaQ on 14 Mar 2019
Dear guest, Thank you for stay at Joyze Hotel Xiamen, Curio Collection by Hilton, and taking time out to review us. It's pleased to know that you have got a comfortable experience. Our contemporary rooms and suites are elegantly styled with modern comfort incorporating traditional Hokkien Inspiration. Look forward to welcoming you again in the near future.

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely one of the best, most beautiful and well designed hotels we have stayed in. Hotel is located close to some nice beaches in the southern part of Xiamen island. The food and service was excellent so we are really looking forward to come back again to this hotel. We went here during the CNY So a bit crowded in the neighborhood.
Stayed 6 nights in Feb 2019

10/10 Excellent

Gyungwon

Stayed 1 night in Nov 2023

8/10 Good

chyi herng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Ji hyun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Marcom on 14 Apr 2021
尊敬的宾客，您好！感谢您选择厦门佳逸酒店，希尔顿格芮精选酒店，并用宝贵的时间给予我们好评。能为您带来满意的入住体验，是我们的荣幸！再次感谢您的喜爱，期待您的下次厦门之旅，与您再次相遇！

2/10 Terrible

lixin

Stayed 1 night in Nov 2020
Response from Marcom on 22 Dec 2020
尊敬的宾客，您好！感谢您选择厦门佳逸酒店，希尔顿格芮精选酒店。我们致力于为您的每一次入住带来满意且难忘的体验。期待您的下次厦门之旅，与您再次相遇！

4/10 Poor

lixin

Stayed 1 night in Nov 2020
Response from Marcom on 22 Dec 2020
尊敬的宾客，您好！感谢您选择厦门佳逸酒店，希尔顿格芮精选酒店，并用宝贵的时间给予我们好评。酒店的服务为您带来了满意的入住体验，这也是我们一直以来努力的目标。再次感谢您的赞赏和喜爱，期待与您的再次相遇！

4/10 Poor

lixin

Stayed 1 night in Nov 2020
Response from Marcom on 22 Dec 2020
尊敬的宾客，您好！感谢您选择厦门佳逸酒店，希尔顿格芮精选酒店。我们致力于为您的每一次入住带来满意且难忘的体验。期待您的下次厦门之旅，与您再次相遇

10/10 Excellent

Hoi Lun Atom

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Great location to attraction and nicely decorate and design. Breakfast has great variety of selections
Stayed 4 nights in Dec 2019
Response from Marcom on 3 Jan 2020
Dear Distinguished Guest, Thank you for choosing Joyze Hotel Xiamen, Curio Collection by Hilton, and taking the time to share your experience regarding your recent stay with us. It’s our great honor to create memorable experiences for you. We look forward to welcoming you again in the near future.

10/10 Excellent

Wenqi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
也太好了！！！！！！！！！！！！！！！！！！！设计感超好
Stayed 1 night in Nov 2019
Response from Marcom on 6 Dec 2019
尊敬的宾客，您好！ 非常感谢您选择厦门佳逸希尔顿格芮精选酒店，并用宝贵的时间给予我们好评！感谢您对酒店设计的喜爱，酒店是由享誉全球且屡获殊荣的香港郑中设计事务所 (CCD) 提纲设计，将闽南文化与现代设计元素相互融合，景中有景，交相呼应，以独特的视角诠释渔村文化，演绎“海上浮城”的城市印象。我们期待着为您的下次厦门之旅，再次提供全方面的优质服务！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
親切貼心的服務，非常感動一切的小細節，會再回住的
Stayed 3 nights in Oct 2019
Response from marcom on 28 Oct 2019
尊敬的宾客，您好！ 非常感谢您选择厦门佳逸希尔顿格芮精选酒店。酒店位于曾厝垵，依山傍海，交通便利，距离环岛路沙滩仅举步之遥，是探索城市的最佳起点。很高兴酒店的各项设施和服务为您创造了一次满意的入住体验，这是酒店每一位Pilot一直以来努力的目标。您的赞赏和肯定，是我们不断提升产品、服务的动力。再次感谢您的好评，期待与您的再次相遇！

10/10 Excellent

HEEYOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족합니다!!! 또 이용하고싶어요.
깨끗하고 넓고 쾌적한 곳에서 잘 쉬었습니다. 환기가 잘 안되는 부분만 제외하면 대만족이었습니다. 직원분들 모두 너무 친절하셔서 기분좋게 지내다 갑니다 :-)
Stayed 2 nights in Oct 2019
Response from marcom on 23 Oct 2019
Thank you for choosing Joyze Hotel Xiamen, Curio Collection by Hilton. I'm pleased to hear you enjoyed your stay and will let our team members know that they contributed to your one-of-a-kind experience. All we do is to pamper you and keep you feel energized during the stay, then you can be at your best to discover. Thanks again for sharing your experience with us. We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適、型格
非常舒適、型格、到沙灘只要5分鐘、服務很好！
Stayed 2 nights in Sep 2019
Response from marcom on 28 Oct 2019
尊敬的宾客，您好！非常感谢您选择入住厦门佳逸希尔顿格芮精选酒店，同时，非常荣幸能够获得您的好评。酒店位于曾厝垵，依山傍海，环岛路沙滩和知名的曾厝垵文创休闲渔村仅举步之遥。相信优越的地理位置为您的厦门之行带来了便利。很高兴酒店的各项设施和服务为您创造了一次满意的入住体验，这是酒店每一位Pilot一直以来努力的目标。再次感谢您的赞赏和喜爱，期待与您的再次相遇！

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
套房闊落舒適，很適合一家大細入住。 房間的燈光調撿控設計不錯，能方便不同需要。 晩安甜湯很窩心，但只有其中一間房放了一瓶，份量不夠入住的人一起享用，建議每間房各有一瓶會比較好。 因訂房時已標明入住人數為5人，亦附了加床錢，但入住時房間內的配套用品只備了4份，需致電房務部要求加添，略嫌不夠細心。
Stayed 2 nights in Aug 2019

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
收住房旅客停車费不合理
建議本飯店，應該給予入住酒店的房客優惠停車服務才对，都已經入住且消費了，還收停車費，相当不合理，而且超級貴，感覺很差！收費應該是給不入住僅停車的人收取才合理！
Stayed 1 night in Aug 2019
Response from Marcom on 14 Aug 2019
尊敬的客人，您好！ 感谢您选择入住厦门佳逸希尔顿格芮精选酒店，并抽出宝贵的时间与我们分享您的入住体验。很抱歉未能给您带来一次满意的入住体验。关于您提及的问题，在酒店消费的客人均可以享受抵免，下次到店，您可在前台或任一餐厅通过扫描二维码进行费用抵扣。非常抱歉未能在此次入住时及时告知您该项服务，我们也将加强员工培训，相信定能在您下次的入住期间，带来全新的体验。再次感谢，并向您致歉。期待与您的下一次相遇！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel, 3-min walk to beach
Room upgraded upon check-in as we booked a room to accommodate 3 person. Nice and friendly staff at front desk. Breakfast selected was great and good enough for you to experience local food as well. Swimming pool & gym is nice to check out if you have spare time during your stay. Overall, we had a great 3-night stay in this new hotel.
Stayed 3 nights in Jul 2019
Response from Marcom on 29 Jul 2019
Dear guest, thank you for staying at Joyze Hotel Xiamen, Curio Collection by Hilton. Delighted to know that you found our location convenient. Nestled between the mountain and the sea, it’s only 2-minute walk to the beach while the ancient Zengcuoan Village is steps away. And thank you for your compliments to our Pilots. It is our aim to keep you feel pampered and energized during the stay, so that you can be at your best to discover. Thanks again for taking time out to share your experience. We look forward to welcoming you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
超棒的飯店，有許多令人驚艷的小細節，設施很新，服務也很專業，很舒服的住宿體驗！
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

AL, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great with great location, great facilities and great staff. The staff there are lovely and nice which did bring me an unforgettable stay in the hotel
Stayed 2 nights in May 2019
Response from Marcom on 30 May 2019
Dear AL, thank you for choosing Joyze Hotel Xiamen, Curio Collection by Hilton. I'm pleased to hear you enjoyed your stay and will let our team members know that they contributed to your one-of-a-kind experience. All we do is to pamper you and keep you feel energized during the stay, then you can be at your best to discover. Thanks again for sharing your experience with us. We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay
Hotel design is modern and comfy, friendly staff got my room upgraded, I love the bathtub and all amenities. It’s only 5 mins walk to zhengcuoan district with plenty of restos and shopping.
Stayed 1 night in Apr 2019
Response from Marcom on 7 May 2019
Dear guest, Thank you for choosing Joyze Hotel Xiamen, Curio Collection by Hilton. I'm pleased to hear you enjoyed your stay and will let our team members know that they contributed to your one-of-a-kind experience. All we do is to pamper you and keep you feel energized during the stay, then you can be at your best to discover. Thanks again for sharing your experience with us. We hope to see you again soon!

10/10 Excellent

Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適的酒店
整體都很滿意，會推薦給朋友，下次來也會選擇此酒店。
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019

10/10 Excellent

Lung Kei, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店非常整潔，舒適，員工很有禮貌，下次再到廈門必定會再入住
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2019

8/10 Good

YUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒服整潔新酒店
酒店新的士大哥唔識去要用高德帶佢去。 離曾厝垵好近。 全日餐廳前嗰個門口出去行幾分鐘便可以到曾厝垵。 舒服整潔嘅酒店， 如再去一定會再住。
Stayed 3 nights in Apr 2019

10/10 Excellent

Herman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
員工態度親切、友善, 環境舒適、優美, 房間自動化及燈光控制簡易. 地點鄰近海邊, 可於單車徑上沿海邊跑步十分寫意.
Stayed 3 nights in Apr 2019
Response from Marcom on 7 May 2019
尊敬的宾客，您好！非常感谢您选择入住厦门佳逸希尔顿格芮精选酒店，同时，非常荣幸能够获得您的好评。酒店打造的各项产品和服务皆在让宾客感受到身体、心灵和精神上的呵护，在舒缓和放松之余获得探索酒店、城市和内心的灵感启发。值得一提的是，酒店为喜欢运动的客人设计了两条风景秀丽的慢跑/骑行线路：一条沿山而上，途经有“厦门最美山路”之称的龙虎山路，抵达市花三角梅公园；另一条沿海而行，海风轻缓，可抵达“一国两制”沙滩。皆是风景秀丽，适合休闲放松的线路。再次感谢您抽出宝贵时间与我们分享您的体验，期待能够再次与您一同开启别样的厦门探索之旅！

10/10 Excellent

SILING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Sikyim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新年期間入住，干淨，整潔，溫馨，早餐豐富，職員有禮貌熱誠
Stayed 2 nights in Feb 2019