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The Ritz-Carlton, Xi'an

5.0 star property
Luxury hotel connected to a shopping centre in Xi'an with 3 restaurants

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Xi'an

Lobby sitting area
Living area
Premium bedding, minibar, in-room safe, individually decorated
Living area
2 bars/lounges, lobby lounge, rooftop bar
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Spa
  • Housekeeping
  • Air conditioning
The current price is HK$1,150
HK$1,340 total
includes taxes & fees
27 Apr - 28 Apr

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Club Suite, 1 King Bed, City View

2 bars/lounges, lobby lounge, rooftop bar

Club Suite, 1 King Bed, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

Premium bedding, minibar, in-room safe, individually decorated

Room, 2 Double Beds, Non Smoking, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, City View

2 bars/lounges, lobby lounge, rooftop bar

Club Suite, 1 Bedroom, City View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 1184 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
  • 797 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

Premium bedding, minibar, in-room safe, individually decorated

Room, 2 Double Beds, Non Smoking, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, City View (Club Level)

2 bars/lounges, lobby lounge, rooftop bar

Club Room, 1 King Bed, City View (Club Level)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, City View

2 bars/lounges, lobby lounge, rooftop bar

Club Room, 2 Double Beds, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
  • 538 sq ft
  • Sleeps 2
  • 2 Double Beds

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About the area

Map
No. 50, Keji 2nd Road, Xi'an, Shaanxi, 710075

What's nearby

  • Shaanxi History Museum - 6 min drive - 6.3 km
  • Xi'an City Walls - 7 min drive - 5.3 km
  • Drum Tower - 7 min drive - 6.4 km
  • Giant Wild Goose Pagoda - 8 min drive - 8.3 km
  • Xi'an Bell Tower - 9 min drive - 8.2 km

Getting around

  • Tiyuchang Station - 7 min drive
  • Xi'an East Station - 15 min drive
  • Xi'an (XIY-Xianyang Intl.) - 40 min drive

Restaurants

  • ‪心邸商务会所 - ‬10 min walk
  • ‪乡村基 - ‬6 min walk
  • ‪天迴镇 - ‬11 min walk
  • ‪枫叶苑南区 - ‬7 min walk
  • ‪SPR Coffee - ‬6 min walk

About this property

The Ritz-Carlton, Xi'an

Luxury hotel remodelled in 2019 and located near Shaanxi History Museum
Located close to Drum Tower, The Ritz-Carlton, Xi'an provides a shopping centre on-site, a garden and dry cleaning/laundry services. Treat yourself to spa services, such as a massage, a facial or a body treatment. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Chinese cuisine. Fitness classes and yoga classes are offered at the 24-hour health club; The Ritz-Carlton, Xi'an also has 2 bars and a conference centre. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool and a children's pool, with sunloungers and a lifeguard on site
  • Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • A porter/bellboy, concierge services and massage treatment rooms
  • A banquet hall, smoke-free property and luggage storage
Room features
All 283 individually furnished rooms offer comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and laptop-friendly workspaces.
Other amenities include:
  • Children's slippers and free infant beds
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and designer toiletries
  • Electric kettles, heating and daily housekeeping

Languages

Chinese (Mandarin), English

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (CNY 72 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 268 for adults and CNY 268 for children
  • 2 bars/lounges
  • 3 restaurants

Restaurants on site

  • Flair天韵
  • Lobby Lounge大堂吧
  • Tasuro 炙焰
  • Xian Kitchen 鲜厨房
  • 景轩

Things to do

  • 24-hour health club
  • Children's pool
  • Fitness classes
  • Indoor pool
  • Shopping centre
  • Yoga classes

Family friendly

  • Children's pool
  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre

Outdoors

  • Garden
  • Pool loungers

Spa

  • Facials
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: 100 per cent of room rate
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from April 14 2025 to April 18 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 408.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000 per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CNY 268 for adults and from CNY 268 for children
  • Self-parking fee: CNY 72 per day (in/out privileges)
  • Early check-in fee: 100 per cent of room rate (subject to availability)
  • Rollaway bed fee: CNY 408.0 per night
  • Laundry fee: CNY 200 per stay
  • Spa fee: CNY 2980 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the swimming pool, health club or fitness facility, while guests under 12 years old are only allowed in the swimming pool, health club and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

The Ritz-Carlton, Xi'an Hotel
The Ritz-Carlton, Xi'an Xi'an
The Ritz-Carlton, Xi'an Hotel Xi'an

Frequently asked questions

Does The Ritz-Carlton, Xi'an have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 6:00 AM to 11:00 PM. The swimming pool will be unavailable from April 14 2025 until April 18 2025 (dates subject to change).

How much does it cost to stay at The Ritz-Carlton, Xi'an?

As of 25 Apr 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Xi'an on 27 Apr 2025 start from HK$1,149.57, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Xi'an pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Ritz-Carlton, Xi'an?

Self-parking is available for CNY 72 per day. Limited spots are available.

What time is check-in at The Ritz-Carlton, Xi'an?

Check-in start time: 2:00 PM; check-in end time: 11:30 PM. A 100% fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at The Ritz-Carlton, Xi'an?

Checkout is at 11:30 AM.

Where is The Ritz-Carlton, Xi'an located?

Located in Yanta Qu, this luxury hotel is within 6 mi (10 km) of Xi'an City Walls, Shaanxi History Museum and Drum Tower. Xi'an Bell Tower and Giant Wild Goose Pagoda are also within 6 mi (10 km).

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The Ritz-Carlton, Xi'an Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 46 out of 52 reviews
Rating 8 - Good. 3 out of 52 reviews
Rating 6 - Okay. 3 out of 52 reviews
Rating 4 - Poor. 0 out of 52 reviews
Rating 2 - Terrible. 0 out of 52 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Professional and exemplary customer service from front desk, room service, spa and checkout.
Stayed 2 nights in Apr 2025

10/10 Excellent

Zhaoyang

Liked: Staff & service, amenities, property conditions & facilities
Cleanses and friendly staff . Foods are very good
Stayed 1 night in Mar 2025

10/10 Excellent

Daniel Lopez

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent hotel,
Stayed 2 nights in Oct 2024

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful reception staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Nan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unforgettable experience
Stayed 4 nights in Jan 2025

10/10 Excellent

Peng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services
Stayed 1 night in Nov 2024

10/10 Excellent

ADELE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing experience - exceptional in every possible way. One of the best hotels we have ever stayed in. Rooms, staff, food - all was just fabulous and unforgettable.
Stayed 1 night in Sep 2024

10/10 Excellent

Qiwen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent and really kids friendly.
Stayed 4 nights in Jun 2024

10/10 Excellent

XU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new and the room is comfortable.
Stayed 3 nights in Jul 2024

10/10 Excellent

Zhiqiang

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean
Stayed 4 nights in Nov 2024

8/10 Good

MA

Liked: Property conditions & facilities, room comfort
Family vacation. Comfortable, near the Metro station and shopping centre.
Stayed 2 nights in Oct 2023

6/10 Okay

Chin Shiang

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Smoking allowed and not stopped immediately

The hotel allowed some guests to smoke. This made the entire floor reeking of cigarette smell. We made a complaint but it looks like not much was done as we saw the culprit smoking from a pipe near the lift lobby the following day. Not acceptable for a Ritz Carlton!
Stayed 3 nights in Oct 2024

6/10 Okay

Ming Hong

Liked: Staff & service, amenities
The water temperature in the shower sometimes fluctuates, cyclying between luke warm and scolding hot.
Stayed 1 night in Oct 2024

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a lush and beautiful hotel. The room was wonderful, nice beds and the lightning system was simply impressive! Bathroom was also something else! Pool, spa all well kept and luxurious. The check in was quick and in the room (not in the frontdesk as usual) which made it feel quite special. Staff is friendly and welcoming. My only suggestion is to hire more English speaking personnel. When calling frontdesk it was very complicated to understand and would get "my English is not very good" and was transferred to a supervisor. Happened twice. The personnel really seems polite and eager to help, dont get me wrong, but the language barrier makes it difficult. Same at the restaurant, the ladies in the entrance had to go find someone that spoke English. Luckily there is always someone :) . Nora's help with late check out was outstanding, very fast in her response and helped arrange airport pick up. Overall, it was a delightful stay, I would stay again without a doubt
Stayed 2 nights in Jul 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Ritz Carlton Xi'an was truly exceptional, thanks to the impeccable service provided by Chief Concierge, Edward Miao. He went above and beyond his duties to ensure that every aspect of our stay was meticulously planned and executed flawlessly. From the moment we arrived, all our requests were promptly attended to, leaving us feeling completely at ease and well taken care of throughout our entire stay. Edward's attention to detail and his genuine dedication to creating a delightful experience for us truly made our time at the Ritz Carlton Xi'an unforgettable. His personalized recommendations and insider knowledge of the city truly enriched our visit, allowing us to experience the best that Xi'an has to offer. Our stay at Ritz Carlton Xi'an was made truly exceptional by the remarkable service provided by the service staff. Their unwavering commitment to ensuring our comfort and satisfaction made all the difference, and we are immensely grateful. Thank you for surpassing our expectations and for creating a delightful and memorable experience for us.

10/10 Excellent

Kam Ling

Liked: Cleanliness, staff & service, property conditions & facilities
方便 有地鐵站 大商場
Stayed 3 nights in Apr 2025

10/10 Excellent

Jeong-Ho

Stayed 2 nights in Feb 2025

8/10 Good

joong-seob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Hyundai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Noel

Stayed 5 nights in Oct 2024

10/10 Excellent

Jonathan Bernardo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Increible el hotel pero la peor comunicaciones, nadie habla ingles, asi.que en.vez de disfrutar mas tu estacia, se complica hasta para comer! Solo una trabajadora.megan habla ingles muy bien y amortiguo este tema
Stayed 2 nights in Oct 2024

8/10 Good

Chor Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024