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Reviews of Regal Airport Hotel Xian

4.5 out of 5
Regal Airport Hotel Xian
No. 1, 1st Kong Gang West Street, Xi'an Xianyang Int'l Airport, Xianyang, Shaanxi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 64 out of 95 reviews" "
Rating 8 - Good. 21 out of 95 reviews" "
Rating 6 - Okay. 3 out of 95 reviews" "
Rating 4 - Poor. 2 out of 95 reviews" "
Rating 2 - Terrible. 5 out of 95 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Juping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The door was locked when I arrived around midnight and there is no flat way for baggage, paid staff for handling baggage for me
Stayed 1 night in Feb 2024

10/10 Excellent

Li

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Wen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice elegant hotel. Very convenient for transit. Will stay there again.
Stayed 1 night in Oct 2023

10/10 Excellent

Jerry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walk into the airport!
We booked this hotel so we could be close to the airport for an early flight the next day. Our receptionist knew some English which always helps. The lobby is quite grand and very nice. The room we had was quite large and very comfortable. The bed was great, no complaints about the pillows, and the shower was amazing! High ceilings and modern decor, we really enjoyed it here. We ordered room service and it came quickly. There was a little confusion when we were ordering but overall the food was decent. We did not get breakfast since it was quite costly. When you check out you walk for a few minutes and you are in the airport. It is very easy! The domestic terminal is a bit of a hike but its no big deal. The only annoying thing was that we paid a 500RMB deposit and they would not accept credit cards to paid for our room service. However, they reimbursed us the difference right away via WeChat.
Stayed 1 night in Dec 2020

2/10 Terrible

HARU, Yokohama Japan

Business traveller
Disliked: Staff & service, amenities
Terrible service of the staff. No English communication skilled staff. Whatever you expect, you will see the worse.
Stayed 1 night in Nov 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Chih, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing is inside the T3 international terminal, the services are great. I have a 20 hours layover and I am happy to stay in this hotel.
Stayed 1 night in Jan 2020

10/10 Excellent

Hiroshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgraded to a very spacious Suite
We appreciate your kibdness to upgrade to a suite. A Suite was the best we have ever stayed together. Very spacious, with a great view of airport and 3 TV sets (bedroom, living room and bathroom).
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
They refused to give me a receipt when I left. Last time me or anyone from the company will stay there!
Stayed 1 night in Dec 2019

10/10 Excellent

Zhi Ping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. We checked in at ungodly hours and the service was great in getting us the rest we need.
Stayed 1 night in Dec 2019

10/10 Excellent

Albert

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best airport location, with walking bridge on the third floor directly into the airport. Buffet breakfast at 88¥ was decent. Dinner buffet was overwhelming with cold seafood. You can order from their regular menu.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com took my money and gave me nothing
No rooms available. You stole my money.
Stayed 1 night in Oct 2019

4/10 Poor

Tattooedmom, Philadelphia

Disliked: Staff & service, amenities, property conditions & facilities
Very outdated. front desk very badly informed. So overpriced for what you got out of the spa was closed and they charged for you to use the pool
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel conveniently connected by covered walkway to airport Terminal 3. Sauna and swimming pool are enjoyable.
Stayed 1 night in Sep 2019

10/10 Excellent

Wai Sun Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location if you have an early flight. It is literally 5 minutes walk across the airport.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Especially convenient walking access from airport terminal 3.
Stayed 1 night in Jul 2019

10/10 Excellent

Cris, AZ

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super conveniently located with bridge connecting to terminal 3 in Xian Airport. And it was a pretty hotel on top of that.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to Airport. Just better signs in English
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and food.
Stayed 1 night in Apr 2019

6/10 Okay

Sebastien

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Great location, rest not great
The hotel is right in Terminal 3 of the airport, not always well indicated but great for early flights. Room was nice, facilities seem OK, wifi works fine for China. However service is lacking: when we checked in, a person was seemingly doing nothing at the second counter, but still told us without a smile to go wait in line at the other counter. Then when we got to our room, it was an oven, 27C, and air conditioning was not working. We asked them to fix it while we had dinner (OK but not great buffet) and they told us the room was "fixed": to our surprise, they just put in a noisy portable aircon unit that barely worked and was in Chinese so hard to operate! Stay there if you must have an airport hotel, otherwise I'm sure there are better choices.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, staffs are willing to help, the room is clean and comfy.
Stayed 2 nights in Mar 2019

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot but convenient.
Perfect for one night stay. It is about an hour from the city. But perfect place for my tour guide to pick up and drop off. As it is literally inside the airport. Overall the room was nice. It was hot tho. As it does not have air conditioning in each room but only central heat or a/c for ALL the rooms. Just put that in the description if only on during specific monthes. Overall suitable for what I needed it for. And the staff was very nice.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Rose, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very close to Xianyang airport. Friendly staff members provide great services.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently connected to T3 in airport. Would be nice if there was check in assistance.
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Comfort.
One cannot beat the convenience! Great breakfast, and very comfortable.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2018

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Satisfying
It was pleasant, receptionist recommended us to book the hotel through 3rd party booking website for cheaper prices. Stayed at the hotel for half a day to wait for a flight. It was good enough.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Richard

Excellent Hotel
It was a fantastic room, large and well fit out. The location is perfect, as we were able to walk under cover to the airport. The staff were nice. Could not fault the hotel.
Stayed 1 night in Sep 2018

10/10 Excellent

Kathy, Louisiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the xian airport. This hotel is very nice, check in is easy, and the rooms are great. I have stayed at a lot of airport hotels. For the cost this one is the best hotel and best location. You can’t go wrong staying here
Stayed 1 night in Sep 2018

10/10 Excellent

Kat, Louisiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel could not be more convenient to the airport. Staff are very friendly and make checkin easy and fast.
Stayed 1 night in Aug 2018

8/10 Good

Shane

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Manager but rude front desk
before I used hotels.com I was told by front desk the price was 3600rmb and had a room. then I booked on hotels.com for 800 rmb or so and was told that they had no rooms. The manager David fixed the problem and was very accommodating, however their front desk lady was rude and made it very difficult. Although the manager David fixed the problem, there should never have been a problem especially for a foreigner who stays overnight passing through this area. Hotel itself is very nice, very soft beds, 4 to 5 star, but they play a game, or should not overbook and try and not help you. Again kudos to the manager David, who immediately stepped in and waved off his employees attempt to not provide me with a "guaranteed" room, but their staff needs training and not a "ruse" of having a room and not having a room...
Stayed 1 night in Aug 2018

10/10 Excellent

Jack, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location, and quiet room. The air conditioner is so good that you can barely hear it working.
Stayed 1 night in Jul 2018
Response from Regal Xian Airport Hotel on 6 Aug 2018
Thank you for your trust and the affirmation to our work, we have the confidence to take special care of all our guestsin future！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I only missed a hot tub or jacuzzi! Have them build one!
Stayed 1 night in Jul 2018
Response from Regal Xian Airport Hotel on 6 Aug 2018
Thank you very much for your high praise!We will continue our efforts to be better and better!

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Comfy
Very convenient. Good food. Friendly, helpful staff.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attached to airport!!
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel connected to the airport.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay over

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super convenient and comfortable for early flights!

8/10 Good

Zhi Bing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Weimin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, quality room
Hotel is literally inside the terminal 3, 5 minutes walk to security. Nice local food inside terminal and general transportation center. Room is spacious and elegant. The only problem I had this time, is I could not get AC to cool down the room. The control panel doesn't work as instructed.
Stayed 1 night in Oct 2017