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Reviews of Hyatt Regency Xuzhou

4.5 out of 5
Hyatt Regency Xuzhou
29 Huaihai E Road, Gulou District, Xuzhou, Jiangsu

Reviews

9.0

Wonderful

Rating 10 - Excellent. 10 out of 17 reviews" "
Rating 8 - Good. 6 out of 17 reviews" "
Rating 6 - Okay. 0 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Qi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the hotel were super friendly. We were traveling with 2 young children. Upon our arrival, they gave us a free upgrade to a larger room to make the stay more pleasant. Hotel is located in the city centre, which makes traveling super convenient. The staff at the concierge even gave us a cute handdrawn map for tourist attractions and local food. Absolutely loved it!
Stayed 1 night in Jan 2024

10/10 Excellent

Eric

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
The lobby being on the 42nd floor was a bit strange and confusing, but otherwise not a problem. I was too busy to really use any of the amenities offered.
Stayed 10 nights in Jul 2020
Response from Hyatt Regency Xuzhou on 17 Aug 2020
Thank you for taking the time to share your feedback with us during your recent visit. Hope we will have the opportunity to serve you again.

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from 徐州苏宁凯悦酒店 on 8 Jan 2020
美好的时光总是短暂，徐州苏宁凯悦酒店一直在打造宾至如归的温馨体验，酒店设345间设施现代的高雅客房，均配备高速无线网络、65寸高清电视、咖啡及茶具，位于43层至59层，可欣赏城市风景。徐州苏宁凯悦酒店期待您的莅临。

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Great stay at amazingly good value for money, especially as Metro Line 1 has just opened, making the hotel easily reached from either of the two railway stations. The swimming pool is to die for. My only caveat on the hotel was the bed was too short for me. My wife slept like a baby.Why in Xuzhou? For the terracotta warriors. Forget crowded X'ian, we had 4 pits of locally dug warriors to ourselves.
Stayed 2 nights in Oct 2019
Response from Hyatt Regency Xuzhou on 21 Nov 2019
Thank you for taking the time to share your feedback with us during your recent visit. Hope we will have the opportunity to serve you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Nina on 15 May 2019
尊敬的宾客，您好！感谢您的反馈，酒店设345间设施现代的高雅客房，均配备高速无线网络、65寸高清电视、咖啡及茶具，位于43层至59层，可欣赏城市风景。酒店60层享悦酒吧推出女士之夜，周一至周三到店的女士，均可享用一杯指定饮品，预订请拨打酒店总机转享悦酒吧，徐州苏宁凯悦酒店期待您的再次莅临。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent~
Stayed 3 nights in Mar 2019
Response from Hyatt Regency Xuzhou on 27 Mar 2019
Dear Guest, Thank you very much for writing such a wonderful review following your stay at Hyatt Regency Xuzhou.

8/10 Good

Shitong

Stayed 2 nights in Feb 2024

10/10 Excellent

XIAOKANG

Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prachtig hotel, ontbijt was wat minder. Hoewel de keuze ruim was, qua versheid en aanvullingen had eea beter gekund
Stayed 1 night in Oct 2019
Response from Hyatt Regency Xuzhou on 21 Nov 2019
Thank you for taking the time to share your feedback with us during your recent visit. Hope we will have the opportunity to serve you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from 徐州苏宁凯悦酒店 on 23 Oct 2019
美好的时光总是短暂，徐州苏宁凯悦酒店一直在打造宾至如归的温馨体验，酒店设345间设施现代的高雅客房，均配备高速无线网络、65寸高清电视、咖啡及茶具，位于43层至59层，可欣赏城市风景。润·秋主题下午茶全新上市，将午后的惬意与温馨，融合于味，滋润进心。预约请拨打酒店总机转42层大堂酒廊。徐州苏宁凯悦酒店期待您的莅临。

8/10 Good

Yuching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from 徐州苏宁凯悦酒店 on 2 Sept 2019
美好的时光总是短暂，徐州苏宁凯悦酒店一直在打造宾至如归的温馨体验，酒店设345间设施现代的高雅客房，均配备高速无线网络、65寸高清电视、咖啡及茶具，位于43层至59层，可欣赏城市风景。徐州苏宁凯悦酒店赏味中秋，一份中秋嘉礼，是浓情与相思的至美表达，臻悦、和悦月饼礼盒预约请拨打酒店总机转咖啡厅，徐州苏宁凯悦酒店期待您的莅临。

10/10 Excellent

Tsutomu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
場所は最高、鹿足部屋の収納スペースがほぼない。
雨に濡れることなく大きな商業施設に行くことができ（つながっている）ロケーションは最高である。どこのHyattにも共通して言えることであるが部屋の収納スペースが非常に少なく非常に不便である。WiFiが非常に遅くて使えない。
Stayed 3 nights in Aug 2019
Response from 徐州苏宁凯悦酒店 on 28 Aug 2019
ご共有ありがとうございます。引き続き努力して、再度のご臨席を期待しております

2/10 Terrible

Verified traveller

Disliked: Staff & service
너무하네.
3일 동안 숙박을 하고, 방이 좋다고 한국에 있는 친구 까지 불러서1박(총 4박)을 하고 모든 것을 만족하게 지냈는데. 다음 여행을 위해 티켓을 두장 프린트를 부탁했는데(비즈니스 센타가 없으니) A4용지 두 장 복사를 해 주는데 5위엔 씩 10위엔을 내야 한다네. 중국을 한달 정도 여행중인데 이런 경우는 처음. 방값이 15만원 가까이 하고 저녁 뷔페가 238위엔 하는 5성 호텔의 서비스가 이런가 의문이 드네요. 비즈니스 센터가 없어서 E-메일을 보내서(대문자, 소문자 구분하지 않아서 3번을 보냄) 비행기 티켓과 숙소를 카피 했는데 중국 호텔이 다 이런가 궁금하네. 돈을 떠나서 서비스 문제 아닌가 좋았던 기분이 몽땅 날아가네. 아오.
Stayed 3 nights in Jul 2019
Response from Hyatt Regency Xuzhou on 23 Jul 2019
사랑하는 손님 , Hyatt Regency Xuzhou 호텔에 숙박하는 동안 즐겁지 앉은 경험에 대해 호텔측은 진심으로 사과를 드립니다. 손님들이 편안하게 속박을 할 수 있도록 호텔에서는 여러 서비스 수준을 개선하고 노력할 것이니, 손님은 양해해 주시기 바랍니다. Hyatt Regency Xuzhou 호텔은 당신께서 다시 오시기 기대합니다.

10/10 Excellent

Nien Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
徐州地標酒店 樓下有百貨商場
徐州最高飯店，是地標了！入住55樓，視野極佳，我們加了一床，空間仍大，服務態度佳，大廳的菊花茶讓人能放鬆看著落地玻璃窗外的徐州城景。比較可惜是洗手盆的排水不佳，有阻塞的狀況，為起居帶來不便。 到雲龍山或雲龍湖可搭公交車，服務人員也能提供訊息。搭出租車也不貴，玩累了，是休息逛百貨公司和覓食的好地方。
Stayed 1 night in Jul 2019
Response from 徐州苏宁凯悦酒店 on 16 Jul 2019
美好的時光總是短暫，徐州蘇寧凱悅酒店一直在打造賓至如歸的溫馨體驗，酒店設345間設施現代的高雅客房，均配備高速無線網絡、65寸高清電視、咖啡及茶具，位於43層至59層，可欣賞城市風景。當檸檬遇到香茅草，清新更傾心，42層咖啡廳東南亞美食節，邀您盡享熱帶風情，預約請撥打酒店總機轉咖啡廳，徐州蘇寧凱悅酒店期待您的蒞臨。

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel neuve. Une decouverte pour cette ville Chinoise. Restaurant a l’hotel de bonne qualité.
Stayed 1 night in Dec 2018
Response from Hyatt Regency Xuzhou on 18 Jan 2019
Thank you for taking the time to share your stay experience with us. We look forward to welcoming you back .

10/10 Excellent

Li Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
徐州最有设计感的，最棒的酒店！
新建酒店，设计及体验很好！服务人员也很专业，很友好！ 有2点情况反应，我们入住时找不到我们的订单，耽误了一些入住时间（可能新开业酒店，系统还有些问题），另外是房间的灯具安装过低，磕碰了几次，也已经跟酒店反应。
Stayed 1 night in Nov 2018
Response from Hyatt Regency Xuzhou on 16 Nov 2018
尊敬的宾客，您好，感谢您的反馈。对您带来的不便，我们深表歉意。入住期间，如您有任何问题，请您第一时间与酒店联系，酒店将竭诚为您解决。为了给宾客提供更舒适的入住体验，酒店正在积极处理您提出的问题。徐州苏宁凯悦酒店期待您的再次莅临。